What Small Businesses Should Know about CRM
Centerbase

For small businesses with limited budgets and IT support, customer relationship management (CRM) has been out of reach. Until now, these small…

Master Data Management and Accurate Data Matching
Initiate Systems, Inc.

Have you ever received a call from your existing long-distance phone company asking you to switch to its service and wondered why they are…

Forecast Less and Get Better Results
Supply Chain Consultants (SCC)

Forecasting and planning conventions dictate that planning far into the future is a necessity. But is long-term planning really the most…

The Problem with E-mail: Is There a Link Between Less Spam and Superior Business Performance?
Sendio

Spam considerably lowers user productivity, as it delivers unwanted, irrelevant, or anonymous e-mail messages. The best way to manage the…

The Profit-minded Contact Center: Building an ROI Case for Customer Interaction Solutions in Financial Services
Portrait Software

Today, financial services firms are increasingly focusing on organic growth—forcing contact centers to drive cross-selling efforts as well as…

How to Design and Optimize Your Global Service Delivery Models
EquaTerra

In the past 10 years, business process and IT outsourcing markets have become globalized, raising some key issues for outsourcing buyers. How can…

Navigating Complexities of Local Advertising Implementation
Avenue A Razorfish

Online advertising has grown so fast that it has surpassed billboards, magazines, and cable in spending. Local advertising is growing even…

ERP Traceability Functions: Going beyond the Hype
Plexus Systems

In today’s increasingly competitive global economy, manufacturers must find ways to improve quality while maintaining compliance with government…

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