Ideal Solutions for Book Publishers and Information Service Providers
SAP

Book publishers and information service providers are facing numerous challenges—production costs are on the rise, revenue windows are shrinking,…

SAP for Media—The Solution Portfolio for Newspaper and Magazine Publishers
SAP

The news certainly isn’t what it used to be. Today, rising costs, stagnating circulation figures, and falling advertising sales characterize…

UCN inContact Selected as the First Hosted System to Support a Statewide 2-1-1 Intelligent Call Handling Platform
UCN

Washington Information Network 2-1-1 (WIN 211), was the non-profit organization tasked with implementing an integrated call center solution in…

Newspaper and Magazine Publishing with SAP for Media
SAP

Rising costs, stagnating circulation figures, and ever-increasing competition for advertisers—times have never been tougher for newspaper and…

Optimizing ITIL with SRM Service Resolution Management for the
Consona

IT organizations today are faced with the constant pressure of reducing costs at the service desk, while at the same time ensuring optimal…

IT Asset Management: Saving Money, Reducing Risk
NetSupport, Inc.

Managing IT assets is a vital corporate function—and a source of potential liability if not performed properly. By effectively managing IT…

SAP Business Transformation Study: DIRECTV
SAP

DIRECTV is one of the largest broadcast satellite providers in the US. Faced with increased competition, the company decided to transform its…

Transforming Publishing: The Future
Cognizant

The publishing industry is experiencing dramatic changes that are forcing companies to re-examine their operations, and to implement new…

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