7 Steps to a Successful IP Telephony Implementation
ShoreTel, Inc.

Enterprises of all sizes are adopting Internet protocol (IP) telephony for cost savings and productivity gains—but high quality voice service…

The 6 Steps to a Successful Enterprise System Implementation
Consona/Relevant Business Systems

The process of implementing a new enterprise solution is incredibly complex. This process can send your organization down a long road of…

Voice over IP Manageability
ShoreTel, Inc.

The average personal computer (PC) costs an enterprise $10,000 (USD) per year to own and maintain—five times the purchase price of the hardware…

Information and SOA—Gaining Greater Insights through Master Data Management
Quocirca Ltd

Information management, which includes both data and content management, is an essential element of service-oriented architecture (SOA). Taking…

Yanacocha: A Model Mine in Operations and Mining Management
Mincom

Achieving operational excellence is fundamental for Yanacocha, the largest gold producer in South America. In 1999, Yanacocha decided it needed…

An End-to-end Solution for Mine Business Planning
XempleX

Mine business planning is a time-consuming and complex task involving many participants, systems, and separate processes. It is often extremely…

Achieving Sourcing Excellence: A Three-year Plan for Success
SAP

Globalization is one of the top issues affecting organizations’ supplier management strategies. True supplier collaboration can no longer be…

Sustaining the Process: Supply Chain Performance Management
Supply Chain Consultants (SCC)

For businesses to respond quickly to customer demand, timely metrics need to be supported. Monthly metrics can provide guidance on modifying…

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