White papers related to "Services Management"

Many companies strive to effectively measure and analyze their service operations. But while management struggles to measure too many (or too few) metrics, they often overlook the basic measurement question: what to track, and how? By using the concept metric perspectives to define what data provides the most insight, you can move closer to a comprehensive metrics strategy.

With the resurgence of the service market sector, the need for value-added and cost effective delivery of services to create competitive advantage has become more important. Professional and embedded service firms are turning to technology in order to stay ahead and grow their business. This white paper provides a comprehensive market analysis developed through a survey of technology decision makers in service-based organizations.

Professional services firms are not like other businesses. They have unique ways of working, unique challenges, and unique opportunities. While progressive project-based businesses have already embraced professional services automation (PSA)?achieving results and return on investment along the way?there are still many firms that have yet to fully automate their key business processes or integrate their knowledge base.

Learn how SunGard Treasury Systems, a provider of Internet-based treasury management solutions to global corporate, government, and financial services organizations, consolidated its disparate databases into one centralized database for company and customer information.

Wilden began to investigate several customer relationship management (CRM) packages in the market including: Maximizer Enterprise, PeopleSoft, Siebel, Pivotal and Oracle. The Company knew it would require some customization assistance from the vendor but it also wanted the capability to manage the new technology in-house. Maximizer Enterprise was the only one that was flexible enough-it fit their sales channel model and had the knowledgeable Professional Services staff that the Wilden team felt comfortable with - along with the overall package to fit within their budget.

This UltiPro Workforce Management technology white paper offers an overview of UltiPro?s technical architecture, and is primarily intended for information technology executives and professionals who want to better understand UltiPro?s technology advantages. After reading this white paper, the reader should have a clear understanding of the modular design and underlying technology of the UltiPro Workforce Management solution and the key benefits to the information technology (IT) organization.

In this guide you will find out how to test, purchase, install, and use a thawte Digital Certificate on your Microsoft Internet Information Services (MS IIS) web server. Throughout, best practices for set-up are highlighted to help you ensure efficient ongoing management of your encryption keys and digital certificates. We will also touch on the role of thawte as a trusted third party and how using a thawte digital certificate can benefit your business by addressing unique on-line security issues to build customer confidence.

The task of managing and maintaining today?s IT infrastructure has become vastly more complicated and complex as IT has become more critical to business success. The response from a technology perspective has been the introduction of services oriented architectures that enable IT to be responsive to the business needs but also live within their economic constraints. But the very technologies fueling this success create significant problems. Even small changes can cause major disruptions in today?s highly interactive and interdependent applications. Unfortunately, the pace of change means traditional testing architectures with lengthy development and testing will not work. But the testing must be done. Worksoft?s Certify is discussed as the test management repository and framework solution to this testing problem for XML-based applications.

Hearing confusing messages from your customer resource management (CRM) and enterprise resource planning (ERP) vendors? You may be dealing with dozens of software vendors and system integrators, each one praising the benefits of his solution. Among these proposals, one claims not only to efficiently manage the entire customer life cycle, but also to take full advantage of your previous technology investments. Your incumbent ERP system vendor also has a CRM solution, and praises the benefits of the tight integration of both systems. The question then is, how do you know whether this solution is the best for you? Request your copy of Integrating CRM with ERP compliments of Baseline Consulting. The report gives you the criteria to use when formulating your strategy of integrating CRM with ERP, best practices of CRM implementation, dealing with ERP integration, and how to integrate CRM with ERP impacts the value chain.

Rapid market fluctuations; changing customer and channel requirements; pressures from shareholders, executives, and partners; and continued competition are forcing high-tech companies to re-examine not only what products and services they sell, but also their processes and tools for developing, deploying, monitoring, and managing products and services. To deal with these challenges, product managers need to leverage product management processes and tools. This white paper introduces the concept of enterprise product management and the process of requirements gathering automation; the product management continuum; and the creation of a collaborative environment.

Microsoft?s US Partner group manages relationships between the company and its 12,000 Microsoft Certified Partners. It needed an integrated solution for partner relationship management to reduce redundancy and replace the personal spreadsheets and custom tools its account managers were using. Learn how Microsoft deployed PartnerCentral by Click Commerce and implemented a single tool to manage all aspects of Microsoft?s partner relationships.

Human resource management systems (HRMS) and payroll vendors are entering the software as a service (SaaS) market en masse. Though much as been written about the benefits of SaaS, only now are the short and long term ramifications of SaaS being discussed. As long as the purchaser is fully informed, then a decision can be made that best meets the needs of the enterprise.

The goal of any support function is to become a 'partner' to customer-facing business units of the enterprise. A strategic project management office is an indispensable part of the planning team. It is crucial to mature your PMO, so it can support each area of the company including governance and portfolio management, and benefits and cost management.

Project portfolio management (PPM) has become a critical component in the IT business lexicon. It provides structure and consistency to the process associated with the planning, prioritization, management, and control of project portfolios. By using PPM, IT departments can align their IT and business strategies and improve performance in project-based work, and enhanced corporate governance.

To comply with the Sarbanes-Oxley Act (SOX), businesses need to be forthcoming to shareholders. Earned value management system (EVMS) is a set of best business processes and tools for enterprise project planning and control. Early warning signals and reliable information from an EVMS helps management ensure that material changes in the financial condition or operations of projects are communicated as required by SOX.