White papers related to "Level of Service"
Companies have been taking these claims seriously and outsourcing many aspects of IT where the outsourcer commits to a particular level of service and then delivers to that level.
Related to Level of Service: Best Practices, IT Monitoring and Management, IT Solutions Architecture, Network Management, Quality Management, Six Sigma, Proxima Technology, Management of Companies and Enterprises, Management, Scientific, and Technical Consulting Services, Scientific Research and Development Services
XML gateways, a new class of networking device, manage message-level security, service-level agreements (SLAs), and performance in service-oriented architectures (SOAs). XML gateways specialize in application-level protocols rendered within the XML or Web services message itself. With the ability to rapidly inspect and process XML messages, they can perform security, transformation, routing, and SLA operations at wire speed in the network.
Related to Level of Service: IT Infrastructure, Service Oriented Architecture (SOA), Layer 7 Technologies, Professional, Scientific, and Technical Services
The quality and level of service, the featureset offered and mission-critical applications are the real comparison points.
Related to Level of Service: Asset Management, Call Center, Fax Management, Help Desk and Call Management, IP Telephony/Voice over IP (VoIP), Managed Intranet and Internet Services, Teleconferencing, VoIP-News
Typical issues that change costs involve: Do you need an incoming 800 number? Do you have a receptionist/phone operator or do you want an auto-attendant? Do you need to be able to make conference calls? How large, how many and across how many locations? Do you need a call center? Do you need integrated voice response (voice menus)? Do you have someone available
Related to Level of Service: Communications Management, IP Telephony/Voice over IP (VoIP), Telecommunications Expense Management, Telephony, VoIP-News, Telecommunications
Manufacturers today face increasing pressures to boost revenues and secure profitability. But for them to realize the full financial value of these initiatives, they must invest in a system that can quickly and easily implement or consolidate core business applications. With QAD on-demand, businesses can reduce IT complexity and costs with simplified deployment options and complete application management alternatives.
Related to Level of Service: Application Lifecycle Management, Business Intelligence (BI), Data Management and Analysis, Data Warehousing, Discrete Manufacturing, Enterprise Resource Planning (ERP), Manufacturing Management, Outsourcing, Process Manufacturing, Product Information Management (PIM), QAD, Manufacturing, Transportation and Warehousing, Wholesale Trade
IT is often characterized as distinct groups pursuing individual agendas and launching disconnected initiatives to increase operational efficiencies. To overcome this, organizations need a set of capabilities that can help improve coordination between IT and the rest of the business while facilitating effective service management. Adopting foundational technologies and a best-practice benchmark is a good place to start.
Related to Level of Service: Archival and Disaster Recovery, Asset Management, Business Intelligence (BI), Collaboration and Groupware, Communications, Infrastructure, and Transportation Planning, Computerized Maintenance Management System (CMMS), Customer Relationship Management (CRM), Data Management and Analysis, Database Management System (DBMS), Development, Electronic Distribution and Storage, IT Asset Management (ITAM), IT Infrastructure, IT Monitoring and Management, Managed Data Network Services, Networking, Operating System, Sales Force Automation (SFA), Security, Service Level Agreement (SLA) Management, Technology Tools and Methods, Hewlett-Packard, Computer Systems Design and Related Services, Finance and Insurance, Information, Retail Trade
Higher margin customers are looking for a level of service that the Chaotic service provider cant provide. Chaotic customers are costly to manage and are the worst investment for a service provider.
Related to Level of Service: Consulting and Services, IT Infrastructure, IT Monitoring and Management, Practices and Business Issues, Project and Process Management, N-able Technologies Inc.
SaaS vendor service level agreement guarantees a certain level of service, which internal resources may not be able to match. Cons: Potentially more expensive over the long term, despite reduced upfront and maintenance costs. End users may cede control over critical business function(s). Vendor viability issues.
Related to Level of Service: Application Service Provider, Hosting Services, IT Infrastructure, Outsourcing, Practices and Business Issues, Software as a Service (SaaS), Focus Research
We use mySAP All-in-One to take care of our customers at a higher level of service than our competitors do.
Related to Level of Service: Customer Service and Support, Inventory Management, Supply Chain Management (SCM), SAP, Management of Companies and Enterprises, Management, Scientific, and Technical Consulting Services
These efficiency gains help you deliver a higher level of service to employees.
Related to Level of Service: Benefits Administration, Compensation, Human Resources, Recruitment Management, Training and Development, Sage
These efficiency gains help you deliver a higher level of service to employees.
Related to Level of Service: Human Capital Management (HCM), Human Resources, Training and Development, Sage
A balanced scorecard is a measurement system for management that provides real insight into the status of a business or some part of it. Developed by Kaplan and Norton in the early 1990s, balanced scorecards provide a control system that helps ensure the right balance between different, and often times conflicting, perspectives. For example, an insurance company may increase profitability by offering incentives to claims assessors for taking a tough stance on payout, but will soon find dissatisfaction among its clients that may lead to lost business. Scorecards help ensure this balance and are an improvement over more traditional single dimension approaches that tend to be based purely on expense management and business growth.
Related to Level of Service: Balanced Scorecard, Business Performance Management (BPM), ROI and Success Measurement, Service Level Agreement (SLA) Management, Six Sigma, Statistical Data Analysis, Proxima Technology, Finance and Insurance, Insurance Carriers and Related Activities, Management of Companies and Enterprises, Management, Scientific, and Technical Consulting Services, Professional, Scientific, and Technical Services
Industrial equipment manufacturers and maintenance, repair, and operations (MRO) distributors can?t afford to miss bidding deadlines, delivery dates, product specifications, or service level agreements. They also can?t afford the penalties of non-compliance with regulations. Learn how some businesses are leveraging integrated enterprise infrastructures to maximize profits while minimizing exposure to risks.
Related to Level of Service: Compliance Management/Sarbanes-Oxley Compliance, Maintenance, Repair, and Overhaul (MRO), Regulatory and Compliance, Risk Management, Service Level Agreement (SLA) Management, Standards and Compliance, Sage
Providing this level of service and such a vast product line has set us apart and gained a competitive advantage in the marketplace.
Related to Level of Service: Enterprise Resource Planning (ERP), Inventory Analysis and Planning, Inventory Management, Job Costing, Job Scheduling, Shop Floor Control, Tracking, Global Shop Solutions, Furniture and Related Product Manufacturing
She then used this information to create a user guide or desk reference manual for other consultants at Gibson, so that in her absence, "they can complete a similar project with the same high level of service when they use eBestMatch.
Related to Level of Service: Decision Making, Decision Support System (DSS), Enterprise Resource Planning (ERP), Software Selection, Technology Evaluation Centers, Educational Services, Public Administration