White papers related to "Field Service"
Most service delivery managers and executives quickly realize that there are a number of 'pain points' involved in trying to manage service delivery efficiently, which can lead to a complete inability to manage business. However, the Service Network Optimization (SNO) model from ServicePower is a set of service offerings and technology designed to help service organizations make the right decisions.
Related to Field Service: Business Performance Management (BPM), Customer Relationship Management (CRM), Field Service Management, ServicePower
name = TEC_WP; Transforming Field Service Operations with Mobile TEChnologies by Microsoft --> Email this to a friend View More Related Papers Receive White Paper Updates White Paper Description Whether field service is your primary business or a service offering, incorporating mobile technologies into your existing system can give you a competitive edge.
Related to Field Service: Data Center Equipment, IT Infrastructure, Operating System, Server, Web Server, Microsoft, Arts, Entertainment, and Recreation, Real Estate and Rental and Leasing
The company wanted to combine intercompany accounting functions, its point-of-sale (POS) and field service management solutions, and top-notch business intelligence (BI) and reporting capabilities.
Related to Field Service: Accounting and Financial Management, Business Intelligence (BI), Customer Relationship Management (CRM), Enterprise Application Integration (EAI), Field Service Management, Shopping Cart and Point of Sale (POS), Microsoft
Enterprise resource planning (ERP) is no longer just for giant companies. Time and critical mass have dramatically cut the cost, complexity, and speed to value of ERP solutions. Today?s ERP systems enable companies of every size to maximize speed and flexibility to close the gap in core business processes, and to gain visibility into customer needs and supplier performance.
Related to Field Service: Best Practices, Enterprise Resource Planning (ERP), Management Practices, SAP
In today?s fast-paced marketplace, communications must support the buying process to improve top- and bottom-line performance. Sales and marketing should work together. But to make your marketing streamlined, automated campaigns need to be deployed. Discover 10 hands-on tactics you can start using today to begin improving your revenue and return on investment (ROI)?so you don?t have to struggle to achieve sales goals.
Related to Field Service: Advertising Solutions, Campaign Management, Customer Relationship Management (CRM), Customer Service and Support, E-CRM, Enterprise Marketing Management (EMM)/Marketing Resource Management (MRM), Field Service Management, Marketing Automation, Return on Investment (ROI), Sales Force Automation (SFA), Engagement Systems
In 2004, Microsoft offered a midwestern-US-based financial services corporation a range of options to renew and replace its existing enterprise agreement. But without the right negotiating skills, how could it be certain Microsoft?s offer was the most cost-saving approach? The company engaged an independent consulting firm, and in less than three weeks recognized savings of 28 percent on a $3 million (USD) agreement.
Related to Field Service: Accounting and Financial Management, Application Lifecycle Management, Asset Management, Business Intelligence (BI), Customer Service and Support, E-commerce, Enterprise Resource Planning (ERP), Field Service Management, Health Informatics, Human Resources, Knowledge Management and Collaboration, Marketing Automation, Product Lifecycle Management (PLM), Supply Chain Management (SCM), Microsoft License Secrets, Administrative and Support and Waste Management and Remediation Services, Finance and Insurance, Retail Trade
Cox Communications, a leading cable provider, needed to find a way to centralize the IT requirements of its customer support team. With over a hundred users, its challenge was to move from single desktop applications to a centralized server which would offer many concurrent instances of the application?and minimize the cost. By deploying a virtualization solution, Cox realized a return on investment (ROI) of 300 percent.
Related to Field Service: Accounting and Financial Management, Business Intelligence (BI), Communications Management, Communications, Infrastructure, and Transportation Planning, Customer References, Customer Relationship Management (CRM), Customer Service and Support, Data Center Equipment, Electronic Distribution and Storage, Equipment Maintenance, Facilities Management, Field Service Management, IT Asset Management (ITAM), Sales Force Automation (SFA), Technology Tools and Methods, SWsoft, Information, Manufacturing
How do companies address the out-of-control costs associated with network printing? Many look to control them by outsourcing their managed printer services. The transition from basic dealer services to a holistic approach?where the dealer manages the print services for the entire organization?has its challenges. With printer fleet management tools, companies gain a competitive advantage and save on printing costs.
Related to Field Service: Budgeting, Financial Planning, and Analysis, Business Intelligence (BI), Communications, Infrastructure, and Transportation Planning, Computerized Maintenance Management System (CMMS), Equipment Maintenance, Field Service Management, IT Infrastructure, Maintenance, Repair, and Overhaul (MRO), Office Application and Automation, Printing, Scanning, Vehicle/Fleet Maintenance, 366 Software, Administrative and Support and Waste Management and Remediation Services, Finance and Insurance, Health Care and Social Assistance, Manufacturing, Real Estate and Rental and Leasing, Retail Trade, Wholesale Trade
If you could have a 360-degree view of your business, wouldn?t you want to take a peek? Most companies would say yes, but no business could benefit more from this panoramic view than large enterprises. Today, they?re getting that view?and more, from customer relationship management (CRM) technology. For large enterprises, CRM represents a powerful opportunity for positive change?and you ignore it at your own risk.
Related to Field Service: Accounting and Financial Management, Business-to-Consumer Web Sales, Communications, Infrastructure, and Transportation Planning, Customer Relationship Management (CRM), Customer Service and Support, Decision Making, E-commerce, Enterprise Management, Field Sales, Field Service Management, IT Infrastructure, IT Monitoring and Management, Market Research, Marketing Automation, Sales Force Automation (SFA), Software Selection, Vendor Guru, Accommodation and Food Services, Finance and Insurance, Information, Manufacturing, Real Estate and Rental and Leasing, Retail Trade
In order to stay competitive, growing organizations need technology that allows them to react quickly to changing industry. According to recent polls, nearly 40 percent of midsized businesses are getting that technology through customer relationship management (CRM). With a rapidly growing market of choices, it?s important to look within your company to assess its needs and goals?before you commit to a CRM solution.
Related to Field Service: Accounting and Financial Management, Business-to-Consumer Web Sales, Call Center, Communications, Infrastructure, and Transportation Planning, Customer Relationship Management (CRM), Customer Service and Support, Electronic Distribution and Storage, Field Sales, Field Service Management, Help Desk and Call Management, IT Infrastructure, IT Monitoring and Management, Marketing Automation, Return on Investment (ROI), Sales Force Automation (SFA), Software Migration, Software Selection, Technology Tools and Methods, Vendor Guru, Finance and Insurance, Information, Manufacturing, Real Estate and Rental and Leasing, Retail Trade
Spam considerably lowers user productivity, as it delivers unwanted, irrelevant, or anonymous e-mail messages. The best way to manage the incidence of spam is to measure it. The Spam Index?a tool for measuring improvement in spam control systems and for comparing spam control performance with competitors?is a method used by businesses worldwide to achieve lower spam levels and improve business performance.
Related to Field Service: Access Control, Accounting and Financial Management, Application Service Provider, Business Intelligence (BI), Communications, Infrastructure, and Transportation Planning, Customer Relationship Management (CRM), Customer Service and Support, Data Management and Analysis, Database Management System (DBMS), E-commerce, E-mail Management, Electronic Data Interchange (EDI), Electronic Distribution and Storage, Electronic Marketplace, Enterprise Resource Planning (ERP), Field Service Management, File Management, Firewall, Government and Legal, IT Infrastructure, IT Monitoring and Management, Message-Oriented, Mobile Commerce, Mobile Computing, Mobile Security, Network, Networking, Security, Supply Chain Management (SCM), Technology Tools and Methods, Sendio, Finance and Insurance, Information, Manufacturing, Professional, Scientific, and Technical Services, Retail Trade
Today?s business environment is more mobile than ever. With more employees traveling?using laptops, personal digital assistants (PDAs), and home computers to conduct business?vulnerabilities increase. Companies are now protecting their digital assets with full disk encryption (FDE). Recent advances in FDE allow businesses to protect data stored on users? mobile devices, without jeopardizing intellectual property.
Related to Field Service: Accounting and Financial Management, Asset Management, Business Intelligence (BI), Code Migration and Translation, Communications, Infrastructure, and Transportation Planning, Computerized Maintenance Management System (CMMS), Content Management, Customer Relationship Management (CRM), Customer Service and Support, Development, Documentation, Electronic Distribution and Storage, Enterprise Resource Planning (ERP), Field Sales, Field Service Management, IT Asset Management (ITAM), IT Infrastructure, Middleware, Mobile Commerce, Networking, Operating System, Sales Force Automation (SFA), Security, Text and Code Editing, Tracking, SECUDE International AG, Finance and Insurance, Information, Manufacturing
Customer relationship management (CRM) has become increasingly popular, and provides enormous benefits to businesses that adopt it. So why does it encounter so much ?what?s-in-it-for-me? resistance from frontline salespeople? Often, the reason is because they view CRM as strictly a management tool. With Oracle CRM On Demand, however, you can minimize data entry?allowing your salespeople to spend more time selling.
Related to Field Service: Call Center, Customer Relationship Management (CRM), Customer Service and Support, Data Management and Analysis, Field Sales, Field Service Management, Marketing Automation, Quotation and Proposal Management, Sales Force Automation (SFA), Service Scheduling, Oracle, Manufacturing, Real Estate and Rental and Leasing, Retail Trade
Recent surveys have shown that 76 percent of respondents rated customer loyalty as extremely or very important to top management. Many companies feel they exercise due diligence in this area, but as global competition increases and markets mature, they?ll have to go that extra mile. To better measure customer?s attitudes and behaviors, companies must make loyalty management an integral part of their business strategy.
Related to Field Service: Campaign Management, Channel Management, Contact Management (CM), Customer Relationship Management (CRM), Customer Service and Support, Field Service Management, Marketing Automation, Public Relations, RightNow Technologies, Finance and Insurance, Manufacturing, Retail Trade
Ensuring customer quality is the key to customer loyalty and retention. When a company treats its customers like it doesn?t know them, it?s bad for business. This occurs when companies work with disparate data?using one database for sales, another for marketing, and a third for operations. Developing a real-time solution that provides a single view of the customer is by far the best way to increase customer satisfaction.
Related to Field Service: Business Intelligence (BI), Channel Management, Contact Management (CM), Customer Relationship Management (CRM), Customer Service and Support, Data Warehouse, Database Management System (DBMS), Field Service Management, File Management, Sales Force Automation (SFA), Statistical Data Analysis, Infor, Finance and Insurance, Manufacturing, Retail Trade