White papers related to "Business Service Management"
As organizations increase their dependence on IT, business service management becomes more critical and the adage if you improve IT, you improve the business can be applied. The Role of Digital Dashboards Centauri provides a real-time business service management dashboard, embracing both IT service level management and business activity monitoring.
Related to Business Service Management: Business Process Automation, Business Process Management, Business Process Modeling, Business Process Re-engineering, Six Sigma, Proxima Technology, Computer and Electronic Product Manufacturing, Management of Companies and Enterprises, Management, Scientific, and Technical Consulting Services, Professional, Scientific, and Technical Services
Southern Pump & Tank Company (SPACTO), is a value-added distributor specializing in liquid handling equipment for the petroleum and industrial marketplaces. By using SAP Service Management to track equipment at its customers sites, receive incoming service calls, dispatch work, and track labor and materials, SPACTO was able to lower inventory by 28 percent, and reduce slow and non-moving items by 70 percent.
Related to Business Service Management: Customer Service and Support, Inventory Management, Supply Chain Management (SCM), SAP, Management of Companies and Enterprises, Management, Scientific, and Technical Consulting Services
As organizations increase their dependence on IT, business service management becomes more critical and the adage, if you improve IT, you improve the business, becomes significant.
Related to Business Service Management: Business Performance Management (BPM), Grid and Utility Computing, IT Solutions Architecture, Service Level Agreement (SLA) Management, Proxima Technology, Management of Companies and Enterprises, Management, Scientific, and Technical Consulting Services, Utilities
Service management has become critical for today?s organizations. To remain competitive, businesses need more appropriate services to support their customers, suppliers, and business partners. Discover how ?service cycles? have evolved since the 1990s, learn how to make hidden service life cycles visible, and find out how, once they are visible, they can help you improve services and align IT with business objectives.
Related to Business Service Management: Customer Service and Support, Field Service Management, IBM
Here's an all-too typical scenario. Management at a multinational company decides to implement a standardized enterprise resource planning (ERP) solution. Everyone expects to cut costs and improve core end-to-end processes. But 13 months later, vital key performance indicators (KPIs) don?t improve as planned. Discover how a company focused on user performance to bring its ERP reality back into alignment with its vision.
Related to Business Service Management: Business Performance Management (BPM), Business Process Management, Business Process Re-engineering, Enterprise Management, Management Practices, Performance Management, Practices and Business Issues, Project and Process Management, Strategy, Knoa Software
Many organizations have been able to justify their business service management investment in terms of the cost savings from disintermediation.
Related to Business Service Management: Managed Data Network Services, Network Management, Network Monitoring, Risk Management, Technology Tools and Methods, Proxima Technology, Management of Companies and Enterprises, Management, Scientific, and Technical Consulting Services
Industry analysts, Enterprise Management Associates (EMA), recently conducted research to understand how widespread the acceptance of Six Sigma is for managing IT service quality. This research, which was targeted primarily at enterprises, showed that 65 percent of those surveyed acknowledge the relevance of Six Sigma for IT-based service management. While many IT organizations have yet to adopt Six Sigma for service management, 80 percent stated that they have plans to do so. This research suggests there is a growing interest in Six Sigma.
Related to Business Service Management: Best Practices, IT Monitoring and Management, IT Solutions Architecture, Network Management, Quality Management, Six Sigma, Proxima Technology, Management of Companies and Enterprises, Management, Scientific, and Technical Consulting Services, Scientific Research and Development Services
The high costs of new or expanded data centers, exponential growth in power costs, increased regulations, and the desire to minimize carbon emissions are all driving the recognition that managing energy is of critical importance. Organizations are focused on deploying more efficient systems and tracking the impact of energy consumption more closely. Learn about the issues associated with ?greening? today?s enterprises.
Related to Business Service Management: Data Center Equipment, Energy Analysis and Management, Regulatory and Compliance, IBM
IT has long been one of the best ways to address business challenges. Yet significant obstacles at the level of IT infrastructure stand in the way. Siloed IT operations and rigid IT management processes can impede business agility. When IT partners with the business to act less as a technology provider and more as a service provider, business objectives can be achieved more efficiently and cost-effectively. Find out how.
Related to Business Service Management: Application Development, Application Lifecycle Management, Best Practices, Consulting and Services, Customization Programming, Data Cleansing, Conversion, or Modeling, Development, IT Infrastructure, IT Monitoring and Management, IT Solutions Architecture, Managed Data Network Services, Managed Intranet and Internet Services, Managed Service Provider (MSP), Management Practices, Practices and Business Issues, Project and Process Management, Return on Investment (ROI), Security Services, Strategy, SAP, Internet Service Providers, Web Search Portals, and Data Processing Services, Management, Scientific, and Technical Consulting Services
A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe service outages do not occur. In fact, over 75 percent of participants identified significant gaps in existing processes. However, it is possible to identify the components of an effective interactive event notification platform to mitigate current process gaps.
Related to Business Service Management: IT Help Desk, IT Infrastructure, IT Monitoring and Management, Network Management, Network Monitoring, Outage Reporting, AlarmPoint Systems