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"Sage provides business software, services and support to small and medium sized businesses. Whilst our heritage
is in the small business market we also have the experience and expertise to meet the needs of specific industries
and larger organisations."
Source : Sage
Growing Food and Beverage Businesses :
Innovation to Maximize Market Opportunities
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Table of Contents
- Introduction
- Seizing Opportunities for Growth
- Innovation Across the Organization for a Broader Reach
- Advanced Systems Critical to Innovation
- Thinking Beyond the Box
Introduction
This is a great time to be a market-savvy food and beverage processor, co-op, or distributor representing
whole food and ingredient producers. Global demand for food and beverages continues to rise, and the market
will pay a premium for partially prepared healthier choices that are convenient and easy to eat anywhere or
more cost effective for large-scale food preparation. Those with innovative solutions for these niche markets
are in a position to gain brand dominance and market loyalty that result in higher revenues, profits, and market share.
Seizing Opportunities for Growth
Market leaders in this industry are no longer primarily selling whole products in bulk to grocers,
food manufacturers, and food service preparers. Today they are seizing market opportunities in
response to global and local demand for greater convenience, faster preparation, more product
uses, and on-the-go consumer options. Strategic marketers in these organizations are also
diversifying their focus by targeting additional niche markets while expanding globally. They
are partnering up with retailers, mass merchants, vending suppliers, restaurants, chefs, hotels,
schools, and other types of institutions. A growing number are also reaching out directly to
consumers on line.
Consumers have a love-hate relationship with whole or partially processed foods. After years
of being convinced that packaged foods with less fat or fewer carbohydrates were the answer
to weight control, they are now returning to basics and looking for healthier, organic, and more
appetizing alternatives. This is occurring in an era when time is limited and fewer adults know
how or have the time to plan healthy meals and spend time cooking, which creates a golden
opportunity. Food and beverage companies are perfectly positioned to create solutions for busy
families, college students, and career-driven men and women who want healthy, enjoyable
alternatives to fast or packaged foods.
One of the fastest-growing market niches is organic food and beverages, which had limited
appeal just 15 years ago and today is the fastest-growing sector worth more than $20 billion and
projected to grow annually during the remainder of this decade at 18 percent (see Figure 1). Other
sectors that have healthy growth rates include Kosher, allergen-free, non-GMO, gluten-free, and
whole-grain products.
Health concerns are only partially responsible for the higher sales in whole foods and beverages.
Processors are also gaining higher market demand because of their shift from club-size and bulk packaging
to single-serve, preprocessed, partially prepared, region-specific, or more exciting solutions. These new
product variations address underserved and untapped markets and bring back basic nutritious meals to the masses,
whether purchased by consumers, restaurants, or institutions.
Opportunites also abound within professional food service, commercial kitchens, institutional facilities, and
manufacturing sectors. Each market is filled with visionaries and developers seeking unique ingredients or products
to specification for developing their own market-building applications. They want to team up with processors or work
side by side in the R&D labs, kitchens, and training centers to create the next award-winning, rave-reviewed dish or
product.
Innovation Across the Organization for a Broader Reach
A trend occurring across the industry is the change in thinking across the organization from being a source of harvested goods
to a one-stop solution partner of specialty and niche-specific product line goods and services. Solutions range from product and
packaging options to marketing and R&D services. This requires greater vision, innovation, and sophistication across key functions
in the business. It also demands rapid responsiveness to changing market opportunities and expansion of existing product lines with
new innovations.
The areas of the business most involved in developing new concepts and partnering with market leaders include sales, marketing,
customer service, R&D, IT, process engineering, plant processing, and distribution (see Figure 2).
Leaders in the industry have teams in place across their organizations that recognize the importance of creative continuous
improvement driven by an innovative spirit.
In these companies:
- Salespeople develop solid target market and R&D technical understanding to identify creatively how their
products and services can solve their prospect?s business goals and end-customer needs.
- Marketing creates product, packaging, and promotional business plans and materials that support multiple
sales channels. Their objective is to increase brand identity for new solutions while generating market demand and market
share in their specialized niche.
- Customer service continually strives to improve Web site functionality for accessing product information
and ordering, recipes and health tips, incentives, and product suggestions.
- R&D tightly manages its resources as it gets pulled in many directions. The R&D team collaborates with
customers to create market-specific products, develop new product variations, and recipe formulations. R&D also creates
next-generation product lines, researches packaging materials and flavorings, creates lab-tested recipes, and tests products
using focus groups. R&D must work closely with engineering to perfect packaging innovations and production processes as well
as with suppliers for new ingredients and state-of-the-art packaging to preserve freshness and create consumer convenience.
- Process engineering keeps up with cutting-edge technologies and equipment as well as procedures and
processes to improve how food and beverage ingredients are handled, processed, finished, and packaged. This department is
continually innovating and improving operational processes to ensure product consistency to highest quality standards, increase
batch yield to specifications, and ensure compliance to regulations.
- Plant processing facilities are ready to support higher demand and rapidly changing product line
specifications. They must also ensure that production and packaging operations are achieving optimal efficiencies, asset
productivity, operational flexibility, regulatory compliance, and highest information accuracy.
- Distribution continuously improves facilities with state-of-the-art cold or freezer technologies and
automated processes to increase productivity and minimize product waste and operational expense. Team members do this while
handling greater product mix and expanding volumes out of much larger facilities that serve broader market regions across the
globe.
These strategic and tactical innovative practices are reliant on well-designed, highly flexible information technologies and
functional systems to support changes in business processes.
Advanced Systems Critical to Innovation
There is a direct relationship between the level of sophistication in information systems and in the success of innovations.
Whether designing specialized formulations, advanced packaging materials, channel-specific promotional deals, or material handling
efficiencies, food and beverage companies must be positioned to act rapidly and confidently in a much more complex world.
Those that are seizing market opportunities and gaining brand dominance continually invest in state-of-the-art technologies.
Most have also integrated nearly all aspects of their vertical operations, from harvesting to processing and out through
distribution and transit. They are turning to business analytics to understand their markets and opportunities as well as
advanced Internet technologies to collaborate with partners, peers in their organization, and remote operations now spanning
the globe. Much like the farmers in the field and fisherman in the sea who have successfully applied leading-edge technology
to their businesses, co-ops, processors, and distributors are becoming well versed in how current technology improvements can
give them a differentiated advantage.
In order to be an innovative player in the rapidly changing food and beverage marketplace, companies are turning to more complete
and advanced system infrastructures, functionality, and technologies also used by the market leaders. Their enterprise systems
include some of the following capabilities (see Figure 3):
Figure 3
- Adaptable, flexible and scalable IT infrastructure that leverages Web services and spans
vertical operations for real-time responsiveness to changing operational events and conditions
- Market intelligence combined with financial and operations analytics to identify shifts in
market behavior and viable business opportunities
- Product mix management across multiple and highly diverse channels for optimum sales,
revenue, growth, and inventory turns
- Online document management to maintain product catalogs as well as instructions
and recipes by ingredient, product, and customer used by multiple constituents in the organization
- Multidimensional product concept modelling that considers end-user, brand, business, and
technology factors of R&D submissions for greater success with new product introductions
- Development collaboration with colleagues, partners, and customers to define products,
develop products and packaging, determine costs, source materials and suppliers, and manage production ramp-up
- Applied process engineering specifications to product definitions, formulation processes, and
production equipment instructions for greater product consistency, production optimization, and product safety
- Finite scheduling in processing plants to optimize line capacities and resources for increased
throughput, higher yields, and lower stock inventory levels
- Integrated process controls, automated equipment systems, laboratory equipment, and data
collection for real-time processing, tracking, quality control, alarming, and reporting
- Automated conveying systems integrated to intelligent warehouse controls and warehouse
management programs for high-volume product movement efficiencies, accuracy, and yield
The benefit of highly automated, sophisticated real-time capabilities is the speed and reliability of information to
make sound rapid decisions as opportunities or problems present themselves in a high-growth and changing marketplace.
Thinking Beyond the Box
Opportunities for innovation abound for whole foods and beverages being refined for specialty markets, prepared for busy
consumers, and customized for specific applications. The sky is the limit for higher-margin solutions and new long-term
partnerships across diverse market sectors. The only thing holding companies back is their internal systems and infrastructure
unable to keep pace with the possibilities.
The good news is that global demand for food and beverages is still growing, which means sales growth and profits are strong
enough to support capital investment in new technologies. Now is the time for thinking beyond traditional systems and taking
a serious look at technological advances that provide the backbone for innovative products and processes and a healthy return
on investment.
The information in this report is from a wide variety of sources that represent the best information available to Cambashi Inc.
This report includes our interpretation of information in the public domain or released by responsible officers in relevant
organisations. Some information is from sources we cannot verify. We survey judgement samples, and results are not statistically
significant unless so stated. Cambashi Inc. cannot guarantee that the report is accurate or complete. Information changes with
time. The analysis, opinions and estimates in this report reflect our judgements as of writing but are subject to change without
notice. Cambashi Inc. shall not be liable for any loss or injury resulting from use of this information. All trademarks are the
property of their respective owners. Cambashi Inc. may have a consulting relationship with a company being reported on. It is not
an offer to sell or a solicitation of an offer to buy any securities. Cambashi Inc., its staff, their families and associates may
or may not have a position in or with respect to any securities mentioned herein.
About Cambashi
Cambashi is an independent market research firm that delivers expertise on business processes and IT solutions. Its expertise
enables companies to optimize their participation in manufacturing-supported value networks and gain strategic advantage.
To learn more, visit: www.cambashi.com.
About Sage North America
Sage supports the needs, challenges, and dreams of more than 2.9 million small and midsized business customers in North
America through easy-to-use, scalable, and customizable software and services. Our products help manage a complete range
of business functions including: accounting, operations, customer relationship management, human resources, time tracking,
merchant services and the specialized needs of the Food and Beverage Industry.
Cambashi, Inc.