"Malta: an Ideal Nearshore Outsourcing Location"

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"Crimsonwing provides IT solutions to clients in the UK, Holland and Malta. Whether it involves training or consultancy, design or development, implementation or hosting (SaaS/ASP): Crimsonwing provides flexible services and support across the entire range of activity.Crimsonwing has won the award within the category of Reseller Award for its B2B solution (Immedia) for Williams Lea, a leading Business Process Outsourcing company specialising in corporate information solutions"
Source : Crimsonwing

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Malta: an Ideal Nearshore Outsourcing Location

Nearshoring is also known as : BPO, Business Process Outsourcing, Co-sourcing, Engineering Process Outsourcing , Global Sourcing, Globality, Insourcing, Multisourcing, Offshore Outsourcing, Offshoring, Outsourcing Management, Restructuring, Sourcing Solutions, Strategic Alliances, Strategic Alliances Analysis, Vertical Integration.

Many are surprised to hear that Malta is developing as a nearshore outsourcing location. Right after independence from Britain in 1964, Malta started attracting manufacturing companies to set up factories in Malta mostly from the UK, Germany and Italy. As the years went by, the number increased and companies also started moving up the value chain. As a result, companies operating in new sectors such as electronics, pharmaceuticals and avionics started replacing the initial wave of textile factories. Today, Malta has over 300 foreign companies in the manufacturing sector while the number of foreign companies in the ICT, financial and other service sectors is steadily increasing, especially after Malta became a full member of the EU in 2004.

The country offers some specific advantages not only to EU companies but also to non-EU companies that want to set up in Europe in a friendly, safe, business and costeffective environment. The time zone is the same as Frankfurt, Paris, Amsterdam or Madrid. Malta is within three hours of most major European cities and offers:

greater cultural alignment than many nearshore and most farshore locations,
relatively low political, economic, security and legal risks,
a modern infrastructure,
an educated workforce known for its technical aptitude, adaptability, flexibility and fluency in English (as English is an official language in Malta),
lower wages than Western Europe for IT-related personnel,
e-government investment of over 100 million US dollars,
a central geographical position, easily accessible within short hours from major European cities and other countries,
vertical strategic alliances signed between Government and Microsoft, Cisco, Oracle and Hewlett Packard.

Through a combination of dynamic economic, social, cultural, political and human resource factors, Malta is positioning itself in each of the following areas to make it an ever more attractive location for service providers and companies considering outsourcing:
Marketing advantages EU membership, proximity to North Africa and strong North African links
Production advantages cost structure, local subcontractors, flexibility of work force, industrial culture and above all the availability of trained personnel at competitive rates
Commercial and fiscal advantages The Business Promotion Act. This is the main legislation that promotes investment in the country with incentives subdivided under two categories:

Tax incentives: these include reduced rates of income tax, investment tax credits, value added incentive schemes, investment allowances and reduced rates of tax on reinvested profits.
Non-fiscal incentives: these include provision of immovable property at competitive rates, soft loans, loan interest rate subsidies, loan guarantees, training assistance and work permits.

Recently the Government introduced new attractive fiscal incentives for back-office operations, development and operation of warehouses situated in free zones, development/hosting of electronic business environment, employment of staff with post-graduate degrees in science related subjects as well as for companies carrying out Research and Development.

Technology advantages (local skills, infrastructure, fast technology transfer). Malta was placed first in the eEurope+ Benchmarking Study carried out by the EU on the 10 new EU member states with 98% penetration of fixed line telephony, 78% of mobile phone penetration, cheapest internet access, highest proportion of public internet access points and highest investment in computers and internet access in primary and secondary schools. 9.25% of the Maltese population have broadband access to Internet as compared to the EU average of 6.5%.

Malta is also placed amongst the highest of the new EU member states when it comes to technology and in the upper end of the scale of the EU 25 member states.

Whilst still emerging, Malta should not be overlooked as a potential location for those EU and non-EU companies (particularly those with North African operations who favour an English language environment) wishing to either develop nearshore service centres or outsource to established providers.

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Malta: an Ideal Nearshore Outsourcing Location