Forgot password?
|
|
|
|
Home
We were unable to sign you in.
Please verify your user name and password and try again. If you do not have a TEC account, register now.


"IT Vendor Management in Hard Economic Times"

If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader.
Estrella Partners Group, LLC

"Vendor Management and Strategic Sourcing is a vital part of operations for most organization that do not have the resources and / or capabilities internally to meet their strategic imperatives. Estrella Partners has resources that have been in the consultative field for decades."
Source: Estrella Partners Group, LLC

Resources Related to IT Vendor Management in Hard Economic Times:

IT Vendor Management in Hard Economic Times

Vendor Management is also known as : Best Vendor Management, Strategic Vendor Management, IT Vendor Management, Vendor Management Strategy, Global Vendor Management, Vendor Management Issues, IT Vendor Management Office,
Vendor Management Best Practice, Vendor Performance Management, Vendor Management Organization, Vendor Managment, ITIL Vendor Management, Outsourcing Vendor Management, Source Vendor Management, Vendor Management, Vendor Management Application, Vendor Management Best Practices, Vendor Management Companies, Staffing Vendor Management, Vendor Management Company, Vendor Management Consulting, Vendor Management Experience, Vendor Management Expert, Vendor Management Framework, Technology Vendor Management, Vendor Management List, Vendor Management Office, Vendor Management Policies, Vendor Management Policy, Vendor Management Process.

Introduction

In the current global economy during times of recession, successful businesses have changed their approach to managing information technology sourcing activities dictated by the availability of budgetary funds for operating costs and capital expenditures. As a result thereof, sourcing professionals have been addressing areas of concern such as; maintaining IT performance at expected levels and responding to competitive pressures, security and regulatory mandates and constant business changes continue to be a critical success factor, all with reduced operation budgets. Competitive pressures are increasing, customers are demanding more and competitors are becoming more efficient.

The challenge is to become more efficient and invest in Information Technology where the return on investment is realized quickly and where business competitiveness can be improved at reduced funding levels. The most effective businesses are balancing innovation with intelligent spending. Alternatives that allow businesses to reduce costs and improve service levels without additional capital investments should be evaluated. Compromises need to be made, but not at the sacrifice of engagement quality or customer satisfaction.

Companies need to take an honest look at their internal operations and focus on their core business. Many firms may be able reduce cost by outsourcing particular activities that are not critical to their core business nor do they retain the internal expertise in order to be efficient in particular areas.

Vendor Management is a process that allows you to build a relationship with your suppliers and service providers that will strengthen both businesses. Vendor management is not negotiating the lowest price possible. It is constantly working with your vendors to come to agreements that will mutually benefit both companies. Companies that purely focuses on the financial component often suffer at the end when their expectations are not met and they are no better off then they were when they started. Also, many companies are inexperienced with governance practices that are critical in outsourcing agreements. While outsourcing IT services may save your company money and human resources, if not managed properly, it could lead to expensive and irreversible mistakes, unmet expectations and even project failure.

Vendor Management is an all-inclusive approach to managing the affairs and interactions with the companies that supply your business with goods and services. This includes communications, business practices, negotiations, methodologies and software that are used to establish and maintain a relationship with a vendor. Benefits include lower costs, higher quality, mutually agreed upon expectations and better forecasting that result in a win-win relationship.

The Problem

Organizations often find themselves in need of assistance in the following Vendor Management areas:

  • Evaluating IT Budgets & Service Level Performance
  • Developing and/or Evaluating RFPs
  • Managing the RFP process
  • Project Managing the execution of the RFP engagement
  • Identifying Candidate Vendors
  • IT Outsourcing agreement is not meeting your current financial requirements
  • IT Outsourcing projects over budget and/or schedule
  • Quality of IT Outsourcing deliverables inadequate
  • IT Outsourcing Evaluation Project
  • IT Organization not prepared to manage Outsourcing Vendor
  • IT Organization not prepared to negotiate with Outsourcing Vendor
  • Conducting Vendor services evaluations
  • Conducting Vendor tool evaluations
  • Supporting Vendor contract & negotiation efforts
  • Conducting 3rd party Vendor evaluations of engagements/deliverables
 

Problem Example 1

Evaluating RFPs - Vendor Score Card Many companies do not create a vendor scorecard for their evaluation process. The scorecard is a distillation of your goals, your needs and your corporate culture. What works for someone else won't necessarily work for you. Developing a vendor scorecard for vendor evaluation will simplify the process and enable you to better select the vendor who best suits your needs.

Problem Example 2

Managing Outsourcing Vendor - Vendor Management Office (VMO) The economic recession has forced companies to strengthen relationships with vendors and further justify money for technology purchases. Companies need to deliver more effectively and, now, with fewer resources. Companies are paying more attention to their contracts and the lifecycle of them. Organizations are re-evaluating their VMOs to ensure that they are getting the expected value. Companies who do not have a formal VMO and do not plan to create one, at a minimum, will need to establish a governance or standards body of employees from across the company to oversee purchasing policies and assess new vendor technologies and other offerings.

A Better Way

At Estrella Partners, we help our clients successfully negotiate and manage key vendor relationships. We leverage our expertise in negotiation, relationship management and change management. Our staff has a successful track record of providing benefits realization to the entire enterprise.

Our Approach to Vendor Management is to mitigate risks while structuring and executing favorable agreements. We will work closely with IT management to develop a core capability in relationship management, which will develop the self-sufficiency to manage critical business partnerships. We have demonstrated expertise in spend analysis, supplier consolidation and competitive bidding strategies. Our process will identify credible alternative vendors with demonstrated capability to deliver the services required. This process will insure a competitive environment during the negotiation process.

Estrella Partners' Request for Proposal & Vendor Management solution will provide a course of action to develop and customize a RFP document that meets your requirements.

We help by directly supporting the negotiations, manage engagement questions, RFP changes, submissions, and the initial vetting of submissions for compliance with your RFP mandates.

At the completion of the RFP process, we will present the top vendors based on all of the developed criteria. After your organization completes the selection process, our staff will monitor the selected vendor in the fulfillment of the RFP engagement from start to finish ensuring that relationships are well launched.

The benefits of working with Estrella Partners include objectivity and our methodology for creating RFP's. We will save valuable staff time by developing the RFP process, recommending and selecting the vendors who are the best qualified to do business with your company.

It is just as important to communicate with your vendors as it is to communicate with your customers. Establishing the proper communication channels and information flows between you and your vendors can lead to increased efficiencies, reduced costs and better customer service. We develop a carefully designed set of activities between partners to ensure clarity and alignment around your goals and strategy.

Outsourcing IT or components of IT has been an effective strategy for business to reduce costs in the short run. Troubled economic times have taken their toll on these relationships and many outsourcing customers are re-evaluating or exiting these contracts.

About Estrella Partners Group

Estrella Partners Group LLC is a consortium of proven, senior-level executives who possess the ability to understand their clients' complex business problems, develop creative solutions to these problems, and effectively help them implement these solutions. Each member of the Estrella team contributes a unique combination of skills and style to Estrella Partners. Each was selected not only because of his or her abilities and openness to collaboration, but above all, because of their inherent commitment to client service and dedication to client success.

Estrella Partners is focused on assisting clients identify revenue opportunities and increase operational efficiency through the use of Organization Change Management, Program Management, Risk Management, and Green Advisory Services.

We are an organization that treats its clients with the utmost respect, honesty, and professionalism - all with better than competitive rates. Our resources have the hands-on experience necessary to lead client teams or manage projects that are beyond our client's internal team's comfort level.

We are supported by a dynamic group of professionals that encompass both deep industry and functional subject matter expertise with a proven track record of providing exceptional value as trusted advisors.

About the Author(s)

Doug Schwinn is an experienced manager with over 15 years of senior management and 30 years of information technology experience across various industries and in a global environment. Doug was previously the CIO at Hasbro, as well as other firms including OfficeMax. Doug has successfully implemented organizational change within technical projects to drive efficiencies and long-term return on investment. Doug has experience on the ground as an ex-pat managing organizational change and effectiveness in multi-cultural global companies. As an experienced member of senior management teams, Doug has participated in and managed strategic planning projects. Doug has earned his BS and MBA from the University of Wisconsin-Milwaukee.

Harvey Fain has an Electrical Engineering degree from Pratt Institute. He has over 40 years of management experience overseeing Information Systems utilizing state-of-the-art technology in medium and large-scale projects from the perspective of employee, consultant and Board member. Harvey is recognized for his unique skill of being able to interpret technology issues and translate them into a business focused strategic vision. This skill enables Harvey to evaluate the effectiveness of a technology organization and rationalize its strengths and opportunities against alternative sourcing methods. The net result is the provision of business oriented plans that maximize the return from technology investments. The majority of Harvey's career has been in the consulting field. In part, his past clients have included global players such as; Western Union, AT&T, Tokyo Marine Management, Telecom Italia, and Pearson Education. Former CIO of HealthStreams Technology Inc. (largest health care company in Canada) and former Hasbro Inc. Chief Information Security and SOX Officer. In addition, Harvey has served as a member of the Board of Directors for both FoxMeyer Corporation and Ben Franklin Retail Stores.

Al Uretsky has 20-years of consulting experience spanning Business Development, Program Management, and Practice Operations. Consistently achieves and exceeds management business objectives based upon well thought out process/procedures, analysis, and concise execution aligned with corporate strategic vision and values. Al has consulted to executives in many prestigious organizations, such as; JPMorganChase, Republic National Bank, American Express, American Stock Exchange, Bank of Tokyo-Mitsubishi, Sovereign Bank, NY Institute of Finance, Pearson Education, Simon & Schuster, EMI Records, and Standard & Poors. Areas of specialty include: Program Management, Contracts & Negotiations, Asset Commercialization, Business Controls, Banking Industry, Consulting Services Business Development, Sales Management, Executive-level Client Relations, Risk Management / Issue Resolution, Executive Coaching, Key Account Management, Financial Budgeting, Planning and Analysis, Corporate Strategy and Operations. Al is a graduate of New York University's Stern School of Business, where he focused in Information Systems and International Business specializing in Japanese management. Al is a member of Licensing Executive Society (LES), Technology Advisory Council (TAC), Project Management Institute (PMI) and Technology Executives Networking Group (TENG) . On a community level, He is a School Board Member for the local Elementary District of 4000+ students.

For further information, Contact:
Al Uretsky, Managing Partner
Estrella Partners Group, LLC
Tel.: (623) 594-9283
auretsky@estrellapartners.com
Web site: http://www.estrellapartners.com/

Table of Contents

  • INTRODUCTION
  • THE PROBLEM
  • A BETTER WAY
  • ABOUT ESTRELLA PARTNERS GROUP
  • ABOUT THE AUTHOR(S)
  • FOR FURTHER INFORMATION
 
Searches related to IT Vendor Management in Hard Economic Times:
Best Vendor Management | Strategic Vendor Management | IT Vendor Management | Vendor Management Strategy | Global Vendor Management | Vendor Management Issues | IT Vendor Management Office | Vendor Management Best Practice | Vendor Performance Management | Vendor Management Organization | Vendor Managment | ITIL Vendor Management | Outsourcing Vendor Management | Source Vendor Management |
Vendor Management | Vendor Management Application | Vendor Management Best Practices | Vendor Management Companies | Staffing Vendor Management | Vendor Management Company | Vendor Management Consulting | Vendor Management Experience | Vendor Management Expert | Vendor Management Framework | Technology Vendor Management | Vendor Management List | Vendor Management Office | Vendor Management Policies | Vendor Management Policy | Vendor Management Process | Vendor Management Processes | Vendor Management Program | Vendor Management Solution | Vendor Management Project | Vendor Management Requirements | Vendor Management Service | Vendor Management Software | Vendor Management Programs | Vendor Management Solutions | Vendor Management Strategies | Vendor Management Survey | Vendor Management System | Vendor Management Systems | Vendor Management Tips | Vendor Management Tool | Vendor Management Tools | Vendor Relationship Management | Vendor Management Success | Vendor Management Summit | Vendor Management Module | IT Information Technology | IT Best Vendor Management | IT Global Vendor Management | IT Vendor Management Issues | IT IT Vendor Management | IT IT Vendor Management Office | IT ITIL Vendor Management | IT Outsourcing Vendor Management | IT Source Vendor Management | IT Staffing Vendor Management | IT Strategic Vendor Management | IT Technology Vendor Management | IT Vendor Management | IT Vendor Management Application | IT Vendor Management Best Practice | IT Vendor Management Best Practices | IT Vendor Management Companies | IT Vendor Management Company | IT Vendor Management Consulting | IT Vendor Management Experience | IT Vendor Management Expert | IT Vendor Management Framework | IT Vendor Management List | IT Vendor Management Office | IT Vendor Management Organization | IT Vendor Management Policies | IT Vendor Management Policy | IT Vendor Management Process | IT Vendor Management Processes | IT Vendor Management Program | IT Vendor Management Programs | IT Vendor Management Project | IT Vendor Management Requirements | IT Vendor Management Service | IT Vendor Management Software | IT Vendor Management Solution | IT Vendor Management Solutions | IT Vendor Management Strategies | IT Vendor Management Strategy | IT Vendor Management Survey | IT Vendor Management System | IT Vendor Management Systems | IT Vendor Management Tips | IT Vendor Management Tool | IT Vendor Management Tools | IT Vendor Managment | IT Vendor Performance Management | IT Vendor Relationship Management | IT Vendor Management Success | IT Vendor Management Summit | IT Vendor Management Module | Best Vendor Management IT | Global Vendor Management IT | Vendor Management Issues IT | IT Vendor Management IT | IT Vendor Management Office IT | ITIL Vendor Management IT | Outsourcing Vendor Management IT | Source Vendor Management IT | Staffing Vendor Management IT | Strategic Vendor Management IT | Technology Vendor Management IT | Vendor Management IT | Vendor Management Application IT | Vendor Management Best Practice IT | Vendor Management Best Practices IT | Vendor Management Companies IT | Vendor Management Company IT | Vendor Management Consulting IT | Vendor Management Experience IT | Vendor Management Expert IT | Vendor Management Framework IT | Vendor Management List IT | Vendor Management Office IT | Vendor Management Organization IT | Vendor Management Policies IT | Vendor Management Policy IT | Vendor Management Process IT | Vendor Management Processes IT | Vendor Management Program IT | Vendor Management Programs IT | Vendor Management Project IT | Vendor Management Requirements IT | Vendor Management Service IT | Vendor Management Software IT | Vendor Management Solution IT | Vendor Management Solutions IT | Vendor Management Strategies IT | Vendor Management Strategy IT | Vendor Management Survey IT | Vendor Management System IT | Vendor Management Systems IT | Vendor Management Tips IT | Vendor Management Tool IT | Vendor Management Tools IT | Vendor Managment IT | Vendor Performance Management IT | Vendor Relationship Management IT | Vendor Management Success IT | Vendor Management Summit IT | Vendor Management Module IT | Vmo Best Vendor Management | Vmo Global Vendor Management | Vmo Vendor Management Issues | Vmo IT Vendor Management | Vmo IT Vendor Management Office | Vmo ITIL Vendor Management | Vmo Outsourcing Vendor Management | Vmo Source Vendor Management | Vmo Staffing Vendor Management | Vmo Strategic Vendor Management | Vmo Technology Vendor Management | Vmo Vendor Management | Vmo Vendor Management Application | Vmo Vendor Management Best Practice | Vmo Vendor Management Best Practices | Vmo Vendor Management Companies | Vmo Vendor Management Company | Vmo Vendor Management Consulting | Vmo Vendor Management Experience | Vmo Vendor Management Expert | Vmo Vendor Management Framework | Vmo Vendor Management List | Vmo Vendor Management Office | Vmo Vendor Management Organization | Vmo Vendor Management Policies | Vmo Vendor Management Policy | Vmo Vendor Management Process | Vmo Vendor Management Processes | Vmo Vendor Management Program | Vmo Vendor Management Programs | Vmo Vendor Management Project | Vmo Vendor Management Requirements | Vmo Vendor Management Service | Vmo Vendor Management Software | Vmo Vendor Management Solution | Vmo Vendor Management Solutions | Vmo Vendor Management Strategies | Vmo Vendor Management Strategy | Vmo Vendor Management Survey | Vmo Vendor Management System | Vmo Vendor Management Systems | Vmo Vendor Management Tips | Vmo Vendor Management Tool | Vmo Vendor Management Tools | Vmo Vendor Managment | Vmo Vendor Performance Management | Vmo Vendor Relationship Management | Vmo Vendor Management Success | Vmo Vendor Management Summit | Vmo Vendor Management Module | Best Vendor Management Vmo | Global Vendor Management Vmo | Vendor Management Issues Vmo | IT Vendor Management Vmo | IT Vendor Management Office Vmo | ITIL Vendor Management Vmo | Outsourcing Vendor Management Vmo | Source Vendor Management Vmo | Staffing Vendor Management Vmo | Strategic Vendor Management Vmo | Technology Vendor Management Vmo | Vendor Management Vmo | Vendor Management Application Vmo | Vendor Management Best Practice Vmo | Vendor Management Best Practices Vmo | Vendor Management Companies Vmo | Vendor Management Company Vmo | Vendor Management Consulting Vmo | Vendor Management Experience Vmo | Vendor Management Expert Vmo | Vendor Management Framework Vmo | Vendor Management List Vmo | Vendor Management Office Vmo | Vendor Management Organization Vmo | Vendor Management Policies Vmo | Vendor Management Policy Vmo | Vendor Management Process Vmo | Vendor Management Processes Vmo | Vendor Management Program Vmo | Vendor Management Programs Vmo | Vendor Management Project Vmo | Vendor Management Requirements Vmo | Vendor Management Service Vmo | Vendor Management Software Vmo | Vendor Management Solution Vmo | Vendor Management Solutions Vmo | Vendor Management Strategies Vmo | Vendor Management Strategy Vmo | Vendor Management Survey Vmo | Vendor Management System Vmo | Vendor Management Systems Vmo | Vendor Management Tips Vmo | Vendor Management Tool Vmo | Vendor Management Tools Vmo | Vendor Managment Vmo | Vendor Performance Management Vmo | Vendor Relationship Management Vmo | Vendor Management Success Vmo | Vendor Management Summit Vmo | Vendor Management Module Vmo | RFP Request for Proposal | RFP Best Vendor Management | RFP Global Vendor Management | RFP Vendor Management Issues | RFP IT Vendor Management | RFP IT Vendor Management Office | RFP ITIL Vendor Management | RFP Outsourcing Vendor Management | RFP Source Vendor Management | RFP Staffing Vendor Management | RFP Strategic Vendor Management | RFP Technology Vendor Management | RFP Vendor Management | RFP Vendor Management Application | RFP Vendor Management Best Practice | RFP Vendor Management Best Practices | RFP Vendor Management Companies | RFP Vendor Management Company | RFP Vendor Management Consulting | RFP Vendor Management Experience | RFP Vendor Management Expert | RFP Vendor Management Framework | RFP Vendor Management List | RFP Vendor Management Office | RFP Vendor Management Organization | RFP Vendor Management Policies | RFP Vendor Management Policy | RFP Vendor Management Process | RFP Vendor Management Processes | RFP Vendor Management Program | RFP Vendor Management Programs | RFP Vendor Management Project | RFP Vendor Management Requirements | RFP Vendor Management Service | RFP Vendor Management Software | RFP Vendor Management Solution | RFP Vendor Management Solutions | RFP Vendor Management Strategies | RFP Vendor Management Strategy | RFP Vendor Management Survey | RFP Vendor Management System | RFP Vendor Management Systems | RFP Vendor Management Tips | RFP Vendor Management Tool | RFP Vendor Management Tools | RFP Vendor Managment | RFP Vendor Performance Management | RFP Vendor Relationship Management | RFP Vendor Management Success | RFP Vendor Management Summit | RFP Vendor Management Module | Best Vendor Management RFP | Global Vendor Management RFP | Vendor Management Issues RFP | IT Vendor Management RFP | IT Vendor Management Office RFP | ITIL Vendor Management RFP | Outsourcing Vendor Management RFP | Source Vendor Management RFP | Staffing Vendor Management RFP | Strategic Vendor Management RFP | Technology Vendor Management RFP | Vendor Management RFP | Vendor Management Application RFP | Vendor Management Best Practice RFP | Vendor Management Best Practices RFP | Vendor Management Companies RFP | Vendor Management Company RFP | Vendor Management Consulting RFP | Vendor Management Experience RFP | Vendor Management Expert RFP | Vendor Management Framework RFP | Vendor Management List RFP | Vendor Management Office RFP | Vendor Management Organization RFP | Vendor Management Policies RFP | Vendor Management Policy RFP | Vendor Management Process RFP | Vendor Management Processes RFP | Vendor Management Program RFP | Vendor Management Programs RFP | Vendor Management Project RFP | Vendor Management Requirements RFP | Vendor Management Service RFP | Vendor Management Software RFP | Vendor Management Solution RFP | Vendor Management Solutions RFP | Vendor Management Strategies RFP | Vendor Management Strategy RFP | Vendor Management Survey RFP | Vendor Management System RFP | Vendor Management Systems RFP | Vendor Management Tips RFP | Vendor Management Tool RFP | Vendor Management Tools RFP | Vendor Managment RFP | Vendor Performance Management RFP | Vendor Relationship Management RFP | Vendor Management Success RFP | Vendor Management Summit RFP | Vendor Management Module RFP | MSP Best Vendor Management | MSP Global Vendor Management | MSP Vendor Management Issues | MSP IT Vendor Management | MSP IT Vendor Management Office | MSP ITIL Vendor Management | MSP Outsourcing Vendor Management | MSP Source Vendor Management | MSP Staffing Vendor Management | MSP Strategic Vendor Management | MSP Technology Vendor Management | MSP Vendor Management | MSP Vendor Management Application | MSP Vendor Management Best Practice | MSP Vendor Management Best Practices | MSP Vendor Management Companies | MSP Vendor Management Company | MSP Vendor Management Consulting | MSP Vendor Management Experience | MSP Vendor Management Expert | MSP Vendor Management Framework | MSP Vendor Management List | MSP Vendor Management Office | MSP Vendor Management Organization | MSP Vendor Management Policies | MSP Vendor Management Policy | MSP Vendor Management Process | MSP Vendor Management Processes | MSP Vendor Management Program | MSP Vendor Management Programs | MSP Vendor Management Project | MSP Vendor Management Requirements | MSP Vendor Management Service | MSP Vendor Management Software | MSP Vendor Management Solution | MSP Vendor Management Solutions | MSP Vendor Management Strategies | MSP Vendor Management Strategy | MSP Vendor Management Survey | MSP Vendor Management System | MSP Vendor Management Systems | MSP Vendor Management Tips | MSP Vendor Management Tool | MSP Vendor Management Tools | MSP Vendor Managment | MSP Vendor Performance Management | MSP Vendor Relationship Management | MSP Vendor Management Success | MSP Vendor Management Summit | MSP Vendor Management Module |
Recent Searches
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Others
A: 1 2 3 4 5 6 7
B: 1 2 3 4 5 6 7
C: 1 2 3 4 5 6 7 8 9
D: 1 2 3 4 5
E: 1 2 3 4 5 6 7
F: 1 2
G: 1
H: 1 2
I: 1 2 3 4 5 6 7 8
J: 1
K: 1
L: 1 2 3
M: 1 2 3 4 5 6 7 8
N: 1 2
O: 1 2
P: 1 2 3 4 5 6 7 8 9
Q: 1
R: 1 2 3 4 5
S: 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18
T: 1 2 3
U: 1
V: 1 2
W: 1 2 3
X: 1
Y: 1
Z: 1
Others: 1

Use this index to search for white papers related to commonly used search terms A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Others 
Home  |   Careers  |   Contact Us  |   Glossary  |   Special Offers  |   Software Features & Functions  |   Software Selection Shortcuts  |   Feedback  |   Terms of Use  |   Privacy Policy

©2012 Technology Evaluation Centers Inc. All rights reserved. Search powered by Google