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"WeDo technologies’ Business Assurance solutions address the optimization of both
Business Performance and Risk Management systems and processes, aligning these critical goals in order
to achieve maximum shareholder value protection."
Source: Wedo Technologies
Take Revenue Assurance to the Next Level
Revenue Assurance solution (RAID)
is also known as :
Software for Business Assurance
Global Business Assurance
Small Business Assurance
Business Assurance Platform
Open Business Software Assurance
Business Software Assurance,
Revenue Assurance Strategy,
Effective Revenue Assurance,
Business Revenue Information,
Wedo Technologies Business Security Assurance,
Wedo Revenue Assurance,
Revenue Assurance for Telecommunications,
Business Assurance Technology,
Achieve Business Assurance,
Business Assurance Procedures,
Business Assurance Key Indicators,
Telecommunications Revenue Assurance,
Wedo Technologies End-to-end Revenue Assurance,
Business Assurance Requirements,
Ultimate Business Assurance.
At a time when many companies are concerned about
Operational Expenditure (OPEX), WeDo technologies offers a complete
solution comprising consultancy and software for Business Assurance.
The Business Assurance approach enables the companies’ Board of Directors to
measure and control the execution and effectiveness of defined business
WeDo technologies Footprint
Founded in 2000 as a spin-off from a telecommunications operator, WeDo
Technologies has delivered best of breed solutions and services to more than 90
clients spread over five continents.
A key contribution to this success was the Revenue
Assurance solution (RAID) developed at WeDo’s software lab and released
for the first time in 2002. This solution combines deep knowledge from
telecommunication operations with state-of-art technologies.
From the beginning WeDo’s highly skilled development team committed to
deliver the most complete, flexible and powerful tool for end-to-end revenue
RAID brought a major breakthrough to the telecommunications industry
contributing to consolidate and set revenue assurance practices and tools as a
de facto standard within the telecom operators.
Today, WeDo Technologies and its Partners continue to deliver valuable
services and technology to companies willing to perform and manage better, not
only the revenue processes, but all those operational processes that need to be
closely monitored and controlled.
Currently in 18 countries, WeDo technologies has already proven globally that
it is able to deliver solid and effective revenue assurance and control systems.
WeDo technologies is now set to lead the Business Assurance domain in the
Telecom, Retail, Finance and Utilities industries.
According to the company’s experience over the last years, the payback period
of this kind of implementation is between six to nine months on average.
What is Business Assurance?
Business Assurance comprises a well thought methodology to monitor and
control business operations and prevent risk. Supported by adequate systems, it
underlies the management requirement that, for every business process, control
points and key performance indicators should be established.
What are the components of a Business Assurance System?
The Business Assurance System should address the principles and processes
surrounding the design, development and delivery of products/service that assure
its adequate provisioning and related revenues.
This kind of system makes sure that occurring problems will be detected,
analyzed and dully managed as not only corrective but also preventive measures
are promptly implemented in order to eliminate their root causes.
The Business Assurance System must comprise:
- Business Assurance Policy - A corporate wide policy for operational
control of the most critical processes has to be defined and communicated
across the entire organization.
- Business Assurance Procedures - For each major business process you need
to write down the control procedures, identify the measurement points , the
BAKI’s - Business Assurance Key Indicators - and control reports. Also
include corrective and improvement procedures.
- Business Assurance Tools - to effectively monitor and control your
processes, you need have the adequate systems in place to collect data from
different sources, correlate it and present easy to understand information.
You also need to make sure you have adequate solutions to support business
regarding assurance, namely fraud and bad debt collections.
Which are the Key Areas for Business Assurance?
Every data overwhelming and complex environment requires close operational
control. The growing complexities of today’s business bring continuous change to
processes and systems resulting in highly leveraged risks, where failures can
end generating massive financial losses or, at least, severely affecting
Instead of randomly entering a remediation program, whenever a major fault is
found, companies should have in place a Business Assurance system. This will
bring you confidence in the quality of the information produced by your IT
systems and ease the identification of weaknesses and possible design
The areas where WeDo technologies have seen consistent results are the
- Revenue Management
Controlling the service-to-bill processes is
critical to assure that the products and services provided to customers are
correctly billed. Optimizing the revenue generating chain controls should be
a priority for any company where complex business rules are applied to large
volumes of data. It should cover the rating, billing and invoicing processes
as well as those closely related to collecting revenues and optimizing
- Order Fulfillment
The order-to-service processes should also be
monitored and controlled to make sure the services and products requested by
customers are provided according to their expectations and as efficiently as
possible. It should cover product inquiry, sales quote, order configuration
and booking, processing and service delivery as well as infrastructure
- Customer Acquisition and Retention
The processes to manage customer
prospects and inquiries are critical to assure competitiveness of any
organization. Monitoring on every day basis the execution of the processes
implemented to acquire customers is critical to keep operations in line with
strategy and make sure that poor execution and risk management practices
don’t comprise business. It should cover the sales lead generation, customer
data collection, customer profiling, credit scoring and customer approval
- Dealer Incentives Management
Dealer incentives are used to improve
performance from dealer and channel resellers and drive sales. For certain
industries sales incentives can represent a significant percentage of total
revenue being a critical issue to mitigate overpayment. It should address
critical issues such as customers’ profitability versus incentives paid,
dealers’ unwanted or fraudulent behaviors and incentives calculation.
- Credit Management and Bad Debt Recovery
Exposure to credit risk
should be closely managed and monitored. It might bring not only direct
consequences to company bottom-line results, but also affect credit ratings
increasing financing costs. Therefore, decisions regarding credit limits,
terms of payment and collections are paramount to bring risk into acceptable
levels. To accomplish these, it’s required to run efficient collections and
maintenance of DSO (Days Sales Outstanding),
monitor accounts receivables and customer behavior warnings, enforce
exception listings and preventive services blocks.
- Supply Chain Management
Supply chain management seeks to integrate a
network of key business processes involved in the provision of products and
services from original suppliers to end customers, and to so through the
most efficient use of resources and with the minimal inventory. Addressing
key parts of the supply chain can bring major improvements as well as cost
reductions. Therefore it needs to be closely watched and fine tuned to
eliminate supply bottlenecks, improve sourcing, optimize manufacturing flow
and transportation routing, among others.
How to start your Business Assurance program?
WeDo technologies propose a straightforward and proven methodology to
effectively address the key business processes and recommend a phased
implementation approach. The first step is to do a quick assessment to identify
key areas where starting a Business Assurance initiative would bring immediate
quick wins. Having identified such key areas, the second step is to put in place
a global Business Assurance program to embed a continuous improvement culture in
your company DNA.