Embrace the Cloud-based Telephony System for Your Business
Cloud-based telephony is one way to cut communication costs without managing multiple communication providers. If you are planning to move your business telephony from on-premise to the cloud, here are some direct insights into these telephony systems, common myths, considerations before making a move to the cloud, expectations to consider, and available vendors.
The Intelligent Integrated Enterprise Advantage
Many organizations are making investments in their customer service, knowing full well that customers that are consistently being treated well are going to remain loyal to the business. And being treated well begins with the design of systems responsible for delivering a great experience. Focusing on customer-centric design that involves the application of intelligence to identify problems in coordination across integrated systems is an important way to gain control over meeting customer expectations.
Benefits of Migration to Modern Middleware Services
New application delivery models including cloud, mobile platforms, and social media place new demands on the development team. Traditional middleware is not designed to handle the scalability, speed, and dynamic interactions associated with these use cases. This paper describes the characteristics of a modern middleware platform and how companies benefit by migrating from older inflexible monolithic infrastructures to a modular and flexible environment.
Cloud Computing Success Demands the Right Cloud Connectivity
Moving applications and services to the cloud is one of the most effective strategies enterprises can adopt in their efforts to achieve three strategic objectives: increase productivity, operate more efficiently, and reduce costs. However, placing their applications and services in the cloud is not enough, in and of itself, to achieve these objectives. Because employees at every location must have secure, reliable, and flexible access to the applications now residing in the cloud, enterprises also need network connectivity with the cloud. Many enterprises are turning to a private-network approach, one specifically designed to deliver cost-effective reliability, security, and performance, comprising Ethernet and MPLS based IP-VPNs, and backed by strong SLAs.
The Definitive Guide to the Right Metrics for Your Inside Sales Team
To manage their teams successfully and hit their revenue number, sales leaders must carefully measure their individual sales reps’ performances. Though many useful leading indicators and metrics to do this, deeper metrics provide a more comprehensive and nuanced understanding of your sales team’s performance and will help you manage sales more effectively. This white papers focuses on the ‘best practices’ sales metrics in three key areas—activities, sales pipeline, and sales results—so you can go beyond scratching the surface of sales management and start digging into the metrics that truly matter.