Uncomplicating Unified Communications for SMBs
Unified communications (UC) has been making its way into the enterprise for years, but uptake has been slower in the SMB space. Many SMBs are concerned that UC is too expensive, too difficult to set up and maintain—or, worse, they are simply baffled by UC and its benefits. This white paper demystifies UC so that SMBs can gain a competitive advantage and differentiate themselves in a marketplace once dominated by large enterprises.
App Development in a Mobile World: A CIO Handbook
As a senior stakeholder driving mobile initiatives in your organization, you may be lost in a sea of technologies and claims from vendors promising rapid delivery of applications to your employees, customers, and partners. To help explain some of the topics you will need to be aware of, and to separate the must-haves from the nice-to-haves, SAP has developed a reference guide for applying a mobile strategy in the context of application architectures, best practices, and available resources. Know how to develop, deploy, maintain your mobile apps and create an effective mobile strategy for your organization.
Enterprise Mobility for Dummies (Second Edition)
In the unwired enterprise, mobile devices connect the boardroom to the shop floor to the consumer across the supply chain. They empower people and companies that employ them. This friendly guide looks at how your enterprise can manage and leverage this technology to ensure your organization is productive and secure. Get the background and direction in mobility issues to help you make decisions about including the right technologies in your enterprise—mobile hardware, mobile apps, and the tools you need to manage it all.
The Balancing Act of Mobile Workforce Management
When dealing with complex and dynamic scheduling decisions, knowing which plan best reflects a service organization’s business needs is difficult. So how can you get right person to the right place, at the right time, with the right resources—and minimize your overall operating costs? This paper discusses the challenges of mobile workforce management and provides solutions for continuous optimization of scheduling resources.
Business Process Management as a Blueprint for Mobile Workforce Management
As service organizations strive to achieve business objectives with limited resources, there is a growing need for greater visibility into business process effectiveness. This is made more difficult by ever-changing business processes and exceptions management. This white paper explains how business process management (BPM) benefits mobile workforce management and outlines how a service-focused BPM solution enables faster BPM adoption.
Managing the Known and Unknown in Mobile Workforce Management
Planning is a critical link to productivity in your business processes. Get it wrong and you lose ground to the competition. Get it right and your service organization can optimize your response, while meeting budget and customer expectations. This white paper discusses planning for the mid-term and long-term as it relates to mobile workforce management—so you can manage the known and unknown in your field service organization.