PBX VoIP Systems
The VoIP industry offers a number of different services, features, and options. Among the various services and systems is the private branch exchange (PBX) system, depicting a system’s hardware where an incoming call is forwarded, transferred, or otherwise routed to another extension, etc. But BPM systems can differ in mode of service. Read this paper and know the benefits and drawbacks of three different PBX options.
10 Things to Consider When Evaluating Your Mobile Workforce Management Strategy
Your service organization is dynamic and changing, with different growth strategies and mergers and acquisitions in the works, and with many of your technically savvy workers using more than one mobile device to get the job done. But how do you manage your mobile workforce in this past-faced business world? Find out how to balance customer satisfaction with business efficiency and enable continuous improvement and differentiation of your service organization.
3 Ways You Will Overpay for Your Mobile Workforce Management Solution and 3 Strategies to Avoid It
The benefits of mobile workforce management solutions are well documented. So are the costs and risks. The goal of this e-book is to help service organizations and the individuals charged with deploying mobile workforce management solutions to recognize the cost and risk drivers, formulate a deployment strategy, and understand the solution architecture requirements. Download the e-book.
The 14-Step Guide to Building a Performance Management Framework in Field Service Organizations
When rolling out a mobile workforce management system, performance management is often the last thing to implement. But that’s not what should happen. Because performance management is a continuous effort that has a direct impact on your people, processes, and systems, start your performance management initiative today by following 14 steps to building a performance management framework for your field service organization.
Best Practices in Mobile Workforce Management
By planning, executing, and monitoring long-term trends and short-term, dynamic events, you can address the full lifecycle of mobile workforce management and continuously achieve your operational goals. Download this white paper and get the details.
Field Mobility: 3 Tips for Navigating the Mobile First Minefield
Aligning your service organization around the same plan can be a challenge and a roadblock. Field mobility can help you improve operational effectiveness by aligning your service organization around the plan, focusing your field technicians on the plan, handling changes proactively, and managing exceptions in real time. But the approach to developing a mobile first application isn’t straightforward. Get three tips for doing this right.