PBX VoIP Systems
The VoIP industry offers a number of different services, features, and options. Among the various services and systems is the private branch exchange (PBX) system, depicting a system’s hardware where an incoming call is forwarded, transferred, or otherwise routed to another extension, etc. But BPM systems can differ in mode of service. Read this paper and know the benefits and drawbacks of three different PBX options.
Cloud Computing Opportunity for Service Providers
Cloud computing is a big opportunity for service providers but it comes with its own challenges, both technological and operational, ranging from integration into existing systems and service assurance to billing, reporting, and compliance. This white paper looks at the business case for offering cloud computing and explores some of the technical and other challenges faced with providing cloud services.
Offering Hosted Exchange: What it Takes
Hosted exchange is a natural extension of business for web hosts who have traditionally provided email services along with hosting websites. This white paper discusses what it takes to offer hosted exchange and elaborates on the important role of an automation control panel that serves as the missing link between the MS Exchange Suite of products and offering the MS Exchange as a service.
The Rise of Mobile Access to Your ERP Data
Mobile user access to enterprise resource planning (ERP) and other back-office systems has become a core requirement as organizations seek operational efficiency and deepening customer engagement. Without mobile access, system users are disadvantaged by needing to return to a desktop, often after a job is completed, to enter data relating to that job and get information about other jobs. Frequently that information is not entered at all, which becomes a further hindrance to user adoption of your ERP investment.
Mobile users increasingly are looking for ease of access to ERP information to perform their jobs on any device at any time. This requires the mobile solution to handle:
In this age of “bring your own device” (BYOD), mobile devices are affordable, mainstream, reliable, secure, and scalable to run multiple applications. We are now able to prove return on investments from those organizations that have implemented mobile solutions and developed BYOD policies. In today’s environment, mobile solutions are seen as core drivers of organizations pushing to gain operational efficiencies over their competitors. According to a recent report from Aberdeen Group, “enterprise mobile apps in 2013 are no longer ‘nice to have’—they’ve become essential enablers of organizational transformation, by increasing operational efficiency, accelerating time-to-decision, deepening customer engagement, and streamlining workflow processes.”
- Different mobile devices and applications for different roles/jobs
- Ability to be used by staff with limited computer or language skills, in adverse conditions
Optimizing the Mobile Workforce: Maximizing the Value of Your Investment in Mobility
Today, enterprises leverage mobility for more than just communication. They want to maximize the productivity of the mobile workforce. That means choosing mobile devices, applications, policies, and services aligned with enterprise goals. What matters most to enterprises today is equipping the mobile workforce for success at the right cost and with acceptable security.
Optimizing the mobile workforce is a matter of finding the right balance between cost, security, and usability. Usability correlates with productivity, which is maximized by the right devices, applications, and support. Optimizing all these factors is a significant challenge, but taking a systematic approach can help an enterprise maximize the value of investment in mobility.
Five Questions About the Use of Text Messaging for Collections
The mobile phone has become the primary communications device for many people, and text messaging is a key channel. Eighty-three percent of text messages are opened within three minutes, yet few collections organizations leverage the power of this channel. Many collectors have questions about incorporating text messaging into their strategies and how to ensure they stay in compliance with applicable laws and regulations.
In order to contact a debtor on their mobile phone, do you need to obtain consent? For third-party collectors, what do you do about disclosures? This white paper looks at these and three other questions to consider when using text messaging for collections.