Business Process Outsourcing

Taking Measures for True Success: How to Choose Software That Meets Your Needs
Technology Evaluation Centers

A failed software implementation can cost companies millions in wasted time and money. To ensure your software selection project isn’t a sorry…

Mixing It Up with Insource, Outsource, and Offshore
EquaTerra

Most research shows that offshoring and outsourcing are clearly the next wave of improvement initiatives for delivery of support services, but how…

Hosted CRM vs. In-house: Which Direction Should Your Company Take?
Entellium

Any technology tied to the financial health of a business generates heated debate, and customer relationship management (CRM) is no exception.…

Service Delivery Innovation: Creating Client Value and Enhancing Profitability
SAP

The rules for success in today’s fiercely competitive market are constantly changing. Through service delivery innovation, a company can…

Delivering Operational Excellence with Innovation: Enterprise Services Architecture for Enterprise Resource Planning
SAP

Changing business practices, especially those that consolidate business and IT functions, requires careful research and decision making. For…

The State of the Art in Finance
SAP

Thanks to recent accounting scandals and an increasingly competitive environment, many chief financial officers and the finance organizations…

Why and How Outsourcing Management and Governance is Critical to Outsourcing Success
EquaTerra

Organizations undertaking information technology and business process outsourcing typically are very focused on "doing the deal." This involves…

Cutting the Risk from CRM Purchase and Deployment
Entellium

Customer relationship management (CRM) applications have evolved from risky eighteen-month IT projects into productivity tools that any size of…