Business Activity Monitoring (BAM)

Business Process Management: Taking ERP Beyond Departmental and Data-centric Boundaries
Exact Software North America

Business process management (BPM) is a term used by many organizations to refer to the procedures that tie diverse operations together. However,…

Best Practices in Siebel CRM Performance Management: Monitor, Measure, and Manage the End-user Experience
Knoa Software

Many frustrated executives find that despite the fortune spent on managing servers, networks, and applications, there are still complaints about…

Assessing the Impact of Poor Requirements on Companies
IAG Consulting

To accurately assess the impact that requirements have on businesses, IAG surveyed over 100 companies. What they found was that less than…

Operational Excellence: Enabling Sustained Growth—Spotlight on the Americas
SAP

Companies in the Americas should lead the world in growth through operational excellence—but they don’t. A 2008 survey shows that less…

Case Study: Sonic Delta
Cognos, an IBM Company

Delta Sonic, a convenience store chain, offers multiple services at its 28 locations in the northeastern United States. The chain lacked the…