After the recent global recession, companies are shifting their focus to growing top-line revenues and market share through strategic initiatives. Upgrading to the latest E-Business Suite release may be part of that strategic plan. This whitepaper is intended to highlight the benefits that may be realized through an upgrade to or implementation of Oracle E-Business Suite Financials Release 12.1.
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The "model and execute" approach to app development means that IT efforts are focused on meeting business needs instead of infrastructure issues. IT can work directly with users on designing the data structure, customizing the interface, and defining process tasks, ultimately ensuring rapid implementation, alignment with business needs, lower maintenance costs, increased adoption, and scalability. Download this white paper to learn how.
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Business process management (BPM) software vendor W4’s philosophy is to mix the best of BPM tools and applications with its model-driven application development framework. Download this report to find out how this philosophy has shaped W4's flagship platform BUSINESS FIRST, along with an analysis of BUSINESS FIRST's features and functionality from TEC BI Analyst Jorge García.
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Newly available software platforms known as governance, risk, and compliance (GRC) technologies can help your business stay on top of the myriad procedures, tasks, and behaviors that bear upon compliance. This paper discusses the drivers behind the growing awareness of GRC information technology, introduces the elements of an effective automated GRC system, and suggests a low-risk, high-impact approach to launching GRC automation.
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Cloud services will be a leading driver of productivity for manufacturers over the next decade. Businesses focused on reducing costs and improving the quality of manufacturing solutions will increasingly turn to the cloud for SaaS solutions. Read this white paper by president and CEO of inKumo, Inc., and find out how this new era of technology will dramatically improve productivity and cost savings in the industry.
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Selecting the right software provider for your business can be a daunting. The last thing any person or company wants is to invest in the wrong technology and choose the wrong partnership. This white paper identifies five common mistakes distributors make when embarking on the software selection process and provides tips for keeping your enterprise resource planning (ERP) system replacement on track.
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Semiconductor manufacturers can work more closely with original equipment manufacturers (OEMs) and expand into new markets by using Web 2.0 technologies. Infosys' experts reveal "white spaces" in semiconductor marketing strategies that can be addressed by digital and mobile capabilities. They demonstrate how best practices in information and customer experience embedded in Infosys' Semiconductor Digital Engagement Maturity Model can deliver a competitive advantage.
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Many companies don’t have adequate metrics or information technology systems to see how well growth strategies and activities perform in real time. This white paper addresses the lack of supply chain synchronization: the ability for a manufacturer to cost effectively respond to changes in demand and then signal everyone in the supply chain. Synchronization closes the gaps in a supply chain that lead to costly wastes.
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Finance departments are uniquely qualified to lead the effort to optimize profitability because of their neutrality, numbers orientation, and analytical abilities. However, as finance departments move to implement profitability management they need to recognize the challenges they may face. This white paper discusses how to manage profitability more effectively.
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All midsize and larger companies think they have systems in place to manage costs, so they give this issue little ongoing thought. They may be blind to the limitations of the systems they’re using and the improvements to cost management they can achieve. This paper identifies the information technology (IT) components used in cost management to enable finance executives to identify areas of improvement.
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Performance management allows companies to align business activity with corporate objectives. This research examines the different levels of business performance achieved by mid-market companies compared with larger firms, as well as the differences in strategy, capabilities, and technologies used. Key recommendations are drawn for mid-market businesses to increase the value they derive from performance management.
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As manufactures adopt lean principles, the process inevitably involves developing metrics for measuring their progress. But measurements are linked throughout the organization, not just on the manufacturing floor but in accounts payable and other back office processes. This white paper emphasizes the need to focus on strategy deployment.
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To realize a competitive advantage, small-business leaders must address five common obstacles: inefficient operations, inability to support rapid growth or new markets, disjointed business processes, lack of visibility into daily operations, and limited resources. Read this white paper to learn how to overcoming these challenges and gain valuable insights into your business.
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Embedding governance, risk, and compliance (GRC) management into all business process has become imperative. Companies need to adopt a holistic view when it comes to reducing and managing risks, and ensure better access risk management. This paper discusses the need for companies to take a proactive approach towards access risk management.
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Managing end-user access to critical enterprise resources as part of an organization's IT governance, risk management, and compliance (GRC) initiative helps companies to control access risk, provide real-time visibility for multiple stakeholders, and streamline regulatory compliance. This research shows that the leading performers in controlling access risk also realize tangible financial benefits.
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Tenrox Project Workforce Management is now TEC Certified for online evaluation of PPM solutions in the Project and Process Management Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.
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As competition increases and more organizations turn to outsourcing, networked business environments are becoming the norm. Many businesses are strategically partnering with suppliers and other supply chain participants to collaborate and share information. This white paper addresses three common questions from organizations that are collaborative supply chain networks and offers ways to help achieve supply chain success.
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In today’s competitive global environment, with a proliferation of new products, channels, and SKU counts, maintaining inventory levels that synchronize supply with demand is a complex challenge that carries steep consequences if not handled properly. Transform your planning, execution, and optimization processes into a competitive advantage by leveraging a shared picture of demand across your supply and demand chain.
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Sales and operations planning (S&OP) is the key integrated process that the supply chain organization can leverage to achieve visibility and transformation across the entire organization and throughout the value chain. This white paper explores the current business challenges face by companies, the priority allocated to S&OP, the maturity levels associated with S&OP, and the role of technology enablers.
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Over 190 companies were surveyed regarding their challenges within demand-supply networks and the top priorities for managing these networks. This paper is based on an analysis of that survey and highlights the need for companies to focus on intelligent response management strategies that bridge planning and execution.
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Establishing the right metrics framework as part of an overall performance management strategy means companies can break down enterprise-level goals—such as order fulfillment and forecast accuracy—into department-level metrics such as on-time delivery and plant utilization. Read about a model that makes it easier to identify, communicate, and replicate the most effective practices.
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The increased complexity of global supply chains has led to longer lead time, more pipeline inventory, and the need to control downstream and upstream logistics. Growing supply chain complexity is a top business pressure, contributing to increased supply chain management costs. This report focuses on gaining visibility into critical elements across the end-to-end logistics network for improving cost and service.
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While change is never easy, continuing with an outdated process does not help companies to stay competitive. Learn how transforming your S&OP process from a supply-demand balancing exercise to a strategic approach that integrates your entire business can increase supply chain visibility, improve customer service, and ensure a better balance between demand, capacity, and profitability. And know the Top 10 myths in S&OP.
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Business processes are strategic assets. They not only generate revenue, but also represent a significant proportion of operational costs. Managing them properly is key to your organization’s success. Find out how business process management and optimization (BPMaO) can help you understand, manage, and improve your business processes in order to deliver value-added products and services to your clients.
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Bizagi BPM Suite 9.1.6 is now TEC Certified for online evaluation of business process management (BPM) solutions in the Project Portfolio Management Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.
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Retailers today need to acquire ability to quickly adapt to changing market conditions or customer trends. They also need to plan for the future. One technology that can assist retailers is wireless. Wireless technology can be used not only to address business problems such as quick price changes, but can also help retailers make internal operations more efficient. They need a comprehensive wireless strategy that supports all aspects of the retail organization, from store operations, to warehouse or distribution centers, to corporate offices. Download this white paper to learn more.
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Organizations usually rely on historical data and transactions to determine their pricing strategy. However, this data is typically insufficient to arrive at a competitive price. Moreover, customers these days are well informed about the value of products they want to purchase. That's why organizations need to arrive at their pricing strategy only after taking into consideration external intelligence and competitive data. E-procurement systems and price comparison websites have put customers in the bargaining position with the availability of real-time information. This is the type and speed of data organizations need to obtain. Leveraging such information can help an organization counter the threats of new entrants, competitive rivalry, and substitutes with a strong pricing strategy.
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W4 BUSINESS FIRST 8.5 is now TEC Certified for online evaluation of business process management (BPM) solutions in the Enterprise Resource Planning (ERP) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.
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Ultimus Adaptive BPM Suite 8.3 is TEC Certified for online evaluation of business process management (BPM) solutions in the Enterprise Resource Planning (ERP) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.
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Bizagi BPM Suite 9.1 by Bizagi is now TEC Certified for online evaluation of business process management solutions in TEC's BPM Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for this BPM product's highlights, competitive analysis, product analysis, and in-depth BPM analyst commentary.
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Welcome to TEC's Vendor Spotlight series. This installment focuses on KANA Software, a company founded in 1996 that has evolved from e-mail management into service experience management. See how KANA's software and service offerings help more than 600 customers manage the entire customer service lifecycle, from initial customer contact through to satisfaction survey responses or peer-to-peer sharing of the customer experience.
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Why aren’t most companies able to achieve exceptional performance given that they have standard budgeting, analysis, and forecasting processes in place? It is because they don’t have a unified, integrated financial management process. Discover the benefits of a unified approach and the technologies that enable companies to adopt business performance management (BPM) best practices in just days or weeks, at an affordable price.
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The customer’s challenge was to design a new automated smart card registration process to improve the way new staff receives electronic access to records and to implement a system that gives senior managers access to strategic information. This case study reveals a new workflow process that was designed, tested, and implemented in less than a month with excellent stakeholder satisfaction.
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Forward-looking wholesale distributors are evolving from just inventory managers to information managers. This white paper reviews how these companies are leveraging enabling technology to break down the silos that exist within the enterprise and extend themselves beyond their company’s four walls to collaborate with trading partners and drive business value, in addition to increasing productivity and profits.
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Profitable customer experience (CE) strategies are holistic, sustainable, and focused on creating competitive differentiation. If you can deliver highly valuable experiences to your customers, in a sustainable way, the reward will be loyal, engaged advocates who help you grow your business. Read more to better understand how companies can provide a superlative customer experience and still make a profit.
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Customer churn is very costly—it’s many times more expensive to acquire a new customer than to keep an existing one—so retaining customers by offering a superior experience is a top priority. Also, delivering unique experiences to different customer segments is a valuable strategy. Read about how to increase brand equity and retain customers by offering a better experience.
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Learn how communication-enabled business processes (CEBPs)—processes enabled by communication systems that are tightly integrated with business applications—can help resolve customer relationship management (CRM) issues by reducing latency, providing recording of and visibility into interactions, and better enabling end-to-end processes involving employees, customers, suppliers, and partners.
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This paper explores the following best practices for leverage price management and optimization: Fine-tune prices for all products and services. Analyze historical and live transaction-level data. Develop and implement effective cost-to-serve strategies. Establish well-defined customer segments. Empower your sales force with rich customer information and enforce negotiation policies.
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Chief financial officers (CFOs) and other senior managers are under tremendous pressure to maximize profitability, reduce operational costs, minimize risk, and improve stakeholder confidence. Read about an application that can help you streamline operations, instill confidence, and reduce risk. The solution provides planning, budgeting, and forecasting and supports financial consolidation and reporting operations.
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Business agility means that everyone—from C-level executives to front-line workers—needs to execute on the changing business environment and the requisite changes to business plans. As a midsize company, agility is even more critical; you need to react quicker than your larger counterparts to survive and thrive. Read about an application that empowers users at all levels to align resources to execute on strategies.
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This paper examines the imperative for midsize companies to not only move away from the use of spreadsheets but ensure they use unified solutions in the core performance management disciplines of financial consolidation and planning. Unified planning and consolidation refers to systems that are specifically architected to use a common platform and data structure with a common user interface.
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Your company’s focus has been on streamlining operations, acquiring customers, increasing revenues and profitability, and outpacing the competition, instead of analyzing what’s going on and planning for the future. Further, you need to know where to concentrate your efforts. This white paper offers guidance on how to improve the efficiency and effectiveness of your company with business intelligence.
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This paper from independent analyst SMB Group considers the financial and operational challenges that global medium-sized businesses face, examines the value of achieving real-time financial consolidation, discusses the criteria they can use to evaluate solutions, and provides real-world case studies and research showing how cloud-based systems can provide global visibility and streamline consolidation and reporting needs.
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Due to the wide range of size, scope, and complexity within the extended enterprise, different units often have different functional requirements for the business management software they use. The different demands can become a barrier to future growth, profitability, and agility. So how do you coordinate resources and activities to get everybody on the same page within an extended enterprise?
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Innovation has many dimensions. For a long time, innovation referred to new-product development. Business model innovation is broader and impacts the enterprise holistically. It doesn’t necessarily mean doing new things, just doing things differently. Read about the adaptive enterprise and the importance of information technology (IT).
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Best-in-class retailers are turning to pervasive business intelligence (BI) to increase consumer-centric data accessibility. This report examines how retailers are incorporating BI tools into their standard processes to establish a company-wide view into constantly changing customer buying trends, and how internal departments are using this data to make processes more efficient and effective throughout the enterprise.
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In just a few short years, social media has revolutionized the way people communicate and share information. For apparel companies, going social is no longer an option; it is a strategic business element that provides them the opportunity to collect detailed information on users and their habits, elicit real feedback and suggestions, and refine their offering and messaging to better suit user demands.
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Increased regulatory requirements, the need for transparency, and the desire to better manage and mitigate risks together make governance, risk, and compliance (GRC) top of mind for both business and information technology (IT) executives. Business managers and IT security managers must work collaboratively to control access and authorization to guard against fraud and mistakes, while ensuring profitability and compliance.
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The retail thought process has irrevocably changed. Science-supported process is now core to the merchandising discipline. However, faith in science is not always grounded in an understanding of what it can do (even for the largest retailers), leaving us with some concerns about unrealistic expectations and a backlash later in the decade. Read about the seven critical tenets for 21st-century merchandising.
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Best-practice performance management requires processes to run seamlessly across enterprise performance management applications. This permits the sharing of data, enabling business managers to collaborate and make better and quicker decisions that give the organization the agility it needs in today’s increased uncertainty. This paper sets out how one enterprise performance management (EPM) solution delivers.
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Project-based solutions (PBS) is a new type of enterprise resource planning (ERP) system for complex, engineer-to-order companies and companies facing rapid change. And these days, most companies do face change, and their legacy ERP systems strain to keep up. Is PBS a better choice for you than traditional ERP?
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Promoting band image, improving overall business performance, and keeping customers happy is a main concern of many businesses. This paper demonstrates how the Extended Enterprise platform can help specific verticals to promote and sell their products to external audiences. Know the value of the Extended Enterprise solution in financial services, insurance, government, retail, manufacturing, healthcare, and associations.
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The administration and management of printing can be time-consuming, often relying on manual processes. Many businesses are rethinking their approach to managing the print environment, by either adopting a managed service or implementing centralized print management tools. This can ensure the high availability, reliability and manageability of printing resources, while leaving IT staff free to focus on core activities.
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Successfully meeting today’s business challenges requires effective project management. How well your organization manages projects, tracks costs, and identifies and addresses project-related issues can have a big impact on your bottom line. But if your company still relies on traditional, stand-alone project management applications, most likely you lack the end-to-end process support you need to ensure success.
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Successful enterprise resource planning (ERP) deployment demands a focused examination of the professional services provided by your organization, and the most efficient infrastructure required to support them. You must provide your most important asset—your people—with effective tools that can be accessed remotely, securely, and immediately. Professional service organizations that understand this will be in a strong position to determine the best cloud-based solution for their needs.
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The model of software delivery is in the midst of transition from traditional on-premise server−based software to software deployed over the Internet. This is in interplay with the emergence of new mobile technologies; a business environment where companies have to work in a distributed network of teams, partners, and clients; and changed end user needs and expectations. Read here to see how these changes can impact you.
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Universities and other higher education establishments have to address the need for savings across the board. One area is expenses from faculty members and other associated with faculty. The complex mix of expense types needs a flexible yet solid means of managing spend as close as possible to the point of expense that encourages the individual to participate in the process without it being seen as an imposition. Know how.
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The Institute of Internal Auditors (IIA) recently released the Global Technology Audit Guide (GTAG) 14: Auditing User-developed Applications. Read how the Prodiance Enterprise Risk Manager (ERM) suite of user-developed application (UDA) software tools and related professional service offerings enable organizations to fully comply with IIA’s guidelines for identifying, risk ranking, testing, and controlling critical UDAs.
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Our global study of small and medium-sized discrete manufacturers worldwide revealed the industry is struggling with increasing complexity, global competition, rapidly changing business environments, and volatile raw materials prices. While manufacturers worldwide face similar challenges, this study clarifies how strategic initiatives and priorities vary by sector, geography, and job description.
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Enterprise resource planning (ERP) provides the necessary infrastructure that forms the operations and transactional system of record for manufacturers of all types and sizes. Now decades old, as it has become more pervasive, there is risk in perceiving it as a given and neglecting to measure its business benefits. This research explores best-in-class approaches to realizing the greatest business benefit possible from ERP.
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Banks have progressed farther than companies in many other industries in automating financial processes and have more to lose from inefficient processes, facing intensified regulatory compliance. Effective governance, risk, and compliance (GRC) initiatives can multiply efficiency advantages of more conservative automation efforts while providing accurate, timely insight into the entire financial picture of the enterprise.
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Understanding, measuring, and managing against return on investment of a company’s IT investment (ROIT) enables IT leaders to quantitatively frame their contribution to the business and justify initiatives they seek to undertake. Read about concrete practices, processes, and recommendations to drive ROIT investment via key areas for improvement, the value of improvement, and guidelines for evaluating potential projects.
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Midsize companies today more than ever face the challenge of improving operational efficiency to meet objectives. This paper examines integrated, proven business solutions with deep, industry-specific functionalities that adapt to the unique needs of midsize companies in an affordable, predictable way. Read how these solutions enhance business agility, improve operational efficiency, and strengthen customer relationships.
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Portfolio management provides insight into what is the best way to distribute resources among the various innovative options/projects to ensure that a maximum yield is realized against acceptable risks; there is a good fit between the projects and the various strategic themes; and there is a good mix between the various types of projects. Read this paper to learn about the different approaches used n portfolio management.
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Rapid implementation is key to achieving rapid benefits. How can an industry that expects a slow return on investment speed up the process? Centric believes that customers should expect to see meaningful returns on product lifecycle management (PLM) investments within a product cycle, or four to six months. Learn the principles behind Centric’s rapid implementation methodology and how one customer reaped rapid benefits.
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Loss of strategic vision and leadership can pose a greater threat to organizations than dramatic economic downturn. Companies that invest in technology wisely will gain a competitive advantage and even prosper during hard times. Achieving financial results hinges on finding a product lifecycle management (PLM) solution that delivers business benefits not only in the short-term but also long into the future. Read how now.
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Picis is a global provider of innovative information solutions that enable rapid and sustained delivery of clinical, financial, and operational results in the high-acuity care (HAC) areas of more than 1,900 hospitals in 19 countries. Learn how the technology powering the company’s business activity monitoring and retrospective trending and analysis solutions are helping it deliver operational clarity to customers.
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Many factors contribute to the cost of a business process outsourcing (BPO) engagement. Among them, IT is a key cost determinant that is often underestimated. This white paper examines the cost structure associated with BPO and shows that a diligent assessment needs to address several cost components that are not included in the provider’s total contract value (TCV), and are often overlooked by buyers.
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In this interview, IDC's program director for human resources (HR) and talent management services answers five questions about business process outsourcing (BPO) for HR. Learn why, for BPO to be successful, service suppliers need to balance support for underlying technology with their ability to achieve economies of scale through technological innovation, and how the role of technology affects the success of BPO projects.
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Research has shown that top performing organizations are using core Human Resources (HR) technologies to manage costs, ensure compliance, and automate processes to free up HR resources to focus on strategic business priorities. This research brief from the Aberdeen Group looks at how these organizations are using SAP solutions to address their cost containment, compliance, and automation needs.
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We all know attorneys who do outstanding trial work but can’t keep associates. Some attorneys weave a tight and eloquent argument but can’t settle a case. There are also attorneys who are only interested in winning no matter what the cost to those involved. Many of them would greatly benefit from understanding and using a process called appreciative inquiry. Find out why.
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This document tells the story of a recent appreciative inquiry with a large Australian Shire Council that engages the team in transforming a key permit management process, dramatically improving service levels and increasing employee and customer engagement.
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This white paper discusses solutions that can be leveraged to help support lean initiatives and foster the growth of a lean business. It explores how a lean business can benefit greatly from effective modeling, and provides a detailed example of how one software solution can be effectively adapted to a lean approach.
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This briefing introduces appreciative inquiry as a key ingredient in dramatically improving the effectiveness of process and organizational transformation.
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Telecommunications providers need detailed information regarding expenses and profit margins across many dimensions. But many companies lack sufficient data visibility and access to fully understand the root drivers of cost and profitability associated with rate plans, networks, products, and customers. Find out how to get an accurate understanding of these drivers, in order to cut expenses, and drive profits.
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A simulation project is much more than building a model. And the skills required go well beyond knowing a particular simulation tool. This paper discusses some important steps to enable project success and some cautions and tips to help avoid common traps.
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For job shop manufacturers, managing several different software systems to perform the various necessary tasks important to a business is no longer a viable option. Learn why a business system that integrates business process workflow, inventory, customer service, quoting, invoicing, accounting, and analytics, and that can expand onto the Internet, all using one software system, is crucial in today’s competitive market.
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For industries in regulated environments, validation of processes and systems is a required part of business. The goal of the validation process is to provide confidence in a process or system by demonstrating consistent and repeatable results through documented evidence. This article provides an overview of a validation for a computer software system, for compliance with US Food and Drug Administration (FDA) regulations.
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Savvion Inc.'s business process management solution, BusinessManager 7.5, is now TEC Certified. The certification seal is a valuable indicator for organizations who rely on the integrity of TEC’s research services for assistance with their software selection projects. Download this 24-page TEC report for product highlights, competitive analysis, and in-depth analyst commentary from TEC Analyst Kurt (Yu) Chen.
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The trend toward more flexible ways of working, shorter organizational reaction times, and the ability to fully embrace market unpredictability, is a powerful force that, while positioning business process management (BPM) at center stage, also strains conventional approaches and tools beyond their limits. Discover how goal-oriented BPM goes beyond current BPM practices to better address current business challenges.
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The focus on process improvement continues to grow, and adoption of business process management (BPM) technology continues to rise despite slow-downs in other areas of business information technology. Discover how process improvement addresses common business issues that negatively impact operations at all levels of an organization, and learn about the increasing imperative to accelerate process improvement initiatives.
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New research validates what business and IT leaders have discovered for themselves: accelerating process improvement efforts through business process management (BPM) is yielding significant returns as organizations continue to grapple with the unstable global economy. Discover how accelerating BPM initiatives creates an extensible infrastructure that can adjust to changing business conditions and customer requirements.
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During Enterprise Rent-A-Car’s expansive growth, the number of IT requests nearly doubled in eighteen months, pushing the existing system to capacity. Supporting stakeholders involved increasingly complex processes, which increased the potential for error. Learn how the company’s new business process management (BPM) solution helped it rebuild its IT request services system and improve additional internal operations.
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As a Lean Six Sigma service company, third-party logistics (3PL) provider Transplace emphasizes eliminating waste, simplifying processes, and demonstrating continuous improvement. Those values were on display when the company replaced a host of manual document management processes with a modern workflow solution. Learn how that new solution helped Transplace streamline operations and better serve customers.
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In the current economic climate, business process management (BPM) projects need to return to basics to meet the needs of today’s dynamic enterprise. They need to quickly deliver the benefits that organizations need or require, without the barriers of cost, time, complexity, and staffing that have built up around BPM over the years. Learn how applying nimble BPM strategies can help you drive business change.
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Oilfield production chemicals company Multi-Chem needed a new workflow solution to help manage key documents and processes. The solution needed to reflect the processes employees were currently using, control the workflow of those processes, and pinpoint the location and status of documents. Find out how the company implemented a solution that helped it move away from hard copy forms and inefficient processes.
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When it comes to business process management (BPM), it makes sense to “look before you leap.” Organizations considering using BPM to automate or streamline business processes should step back and understand what is at the core of each process. Is it a well-defined workflow? Does it have a set of related tasks or steps? Find out how answering these questions can help you define the right BPM solution for your organization.
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With demand for its products growing rapidly, Chinese motorcycle maker Grand River needed to ramp up scalable production capacity and respond to market requirements quickly. At the same time, the company needed to ensure compliance with environmental regulations, ensure quality assurance, and lower overall product costs. Learn how a new manufacturing process management (MPM) system helped Grand River achieve its goals.
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Lombardi Software's business process management (BPM) system, Teamworks 7.0, is now TEC Certified. The certification seal is a valuable indicator for organizations who rely on the integrity of TEC’s research services for assistance with their software selection projects. Download this 28-page TEC report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.
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For managed services providers (MSPs) aiming to serve small and medium-sized businesses, the ability to capture and retain lasting customer relationships is a determining factor for long-term profitability. Only by clearly and consistently communicating your value to your customer can you hope to attain the role of trusted advisor—a position that will help protect you from losing business to lower-priced competitors. Learn how an integrated, offline reporting solution can help ensure that your customers perceive your value in the ways that matter most to all managers within the customer organization.
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A business' success delivering managed services depends on its ability to improve the delivery of effective and efficient services to its customer base. Learn about ways that managed services providers (MSPs) can develop a higher-value business by improving their ability to attract and retain high-quality customers and provide IT services in an effective manner.
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Service companies that want to thrive need to find a better way to deliver services and run their business. Automating IT services is the answer, and it should be the immediate goal of any company that aims to stay in business as market pressures increase. Looking beyond basic automation, becoming a managed services provider (MSP) should be the long-term goal. Discover ways to ensure your service company's survival in today’s competitive IT services market.
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For all but the smallest companies, an enterprise resource planning (ERP) system promises big gains, by helping to grow revenue, increase productivity, improve efficiency, and manage costs. Right now, ERP for the midmarket is a hot topic. More and more midsized companies are replacing outdated ERP software or are jumping into ERP technology for the first time. Find out about what midmarket ERP buyers need to know.
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Business process management (BPM) and process improvement support the management and continuous improvement of business processes, both cross-departmental and enterprise-wide. How can you empower the transformation to lean and manage business operations in the various stages of its transformation, and manage the transition to lean? Learn about a BPM solution that employs lean Six Sigma for faster process improvements.
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As you begin a customer relationship management (CRM) initiative, software selection is only one facet of a successful project. You may consider implementing your new CRM system with internal resources. But even in providing a simple CRM solution in your company, a number of steps need to take place, including requirements gathering, configuration, and more. Discover the benefits of selecting a CRM implementation partner.
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Business process management (BPM) is an approach to administering business processes that involves people, organizations, and technologies—and can be carried out using varying levels of automation. Sadly, BPM often falls short of what it is intended to achieve. But there’s a fresh evolution of current BPM: goal-oriented autonomic BPM. Learn about the ideas, techniques, and benefits of autonomic and goal-oriented BPM.
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Change management is an inherent part of software implementation. Ideally, you want new business processes and the software to support them. However, companies still often compromise, due to their implementation approach and technology limitations—resulting in needless expense. There is a more rapid approach to implementation and change management, with reduced risk, greater value, and lower total cost of ownership (TCO).
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Sales at F.J. Westcott began to grow, placing a greater demand on its legacy enterprise resource planning (ERP) system’s inventory capabilities. Unrelieved inventory and other challenges led Westcott to seek a new ERP system—and a software evaluation and comparison methodology within the company’s budget. See how Technology Evaluation Centers’ Software Selection Services provided the resources for a confident decision.
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This may be a challenging economic period, but smart companies will use it as an opportunity to examine operational efficiency and best practices to reap benefits once the market improves. Your warehouse management system (WMS), a vital component of the supply chain execution suite, should be a key contributor in the search for cost-saving efficiencies—as well as the integration of your global supply chains. Learn more.
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International Financial Reporting Standards (IFRS) are the reporting standards developed by the International Accounting Standards Board (IASB). IFRS is now required or permitted in nearly 100 countries, while others plan to adopt or align with IFRS soon. In the US, Generally Accepted Accounting Principles (GAAP) will soon be aligned with IFRS. Find out how this will affect your company, and what you can do about it.
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The implementation of an enterprise resource planning (ERP) system to automate business processes is a strategic investment. Buying the right system and choosing the best vendor for you are critical to a successful ERP implementation. As a decision maker, you need to quickly identify your ERP requirements, effectively communicate these needs to vendors, and successfully compare various product alternatives. Learn how.
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The idea that tier-one systems are difficult to maintain and upgrade is based on outdated notions about their complexity and flexibility. Although tier-one systems are more complex internally than tier-two or tier-three systems, tier-one systems are often easier to maintain: for one thing, one enterprise system is easier to maintain than several. Learn more about this and other reasons for upgrading to a tier-one system.
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Many successful midsized companies reach a point when transitioning to a tier-one enterprise application system is necessary. Transitioning to a new enterprise resource planning (ERP) system is a challenge—but it may not be as complex as you think. Learn common myths about tier-one ERP systems, as well as how ERP solutions can help you manage regulatory compliance and track performance with key performance indicators.
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Everything manufacturing executives thought they knew about project management and operations management is changing. Now, project managers may be connecting elements of an ongoing enterprise with a project in order to achieve certain defined goals, or use projects in a recurring way. Discover the many benefits manufacturers can realize by adopting a management-by-project approach with project-centric ERP software.
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To drive improvements in operating profit and customer service, you need to use business intelligence (BI) dashboard tools both tactically for operational visibility—and strategically for more forward-looking analysis. But you also need to ensure the use of BI is pervasive across the enterprise. Get insight into three discrete datasets that can help you examine the value of pervasive BI and drive business improvement.
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Have you come to the conclusion that your company needs a supply chain planning system? Do you need to provide management and other key decision makers with reasons why you need a supply chain planning system? One way that a supply chain planning system can help you is by enforcing best practices and processes. Get more details on this and 10 other reasons why you should implement a supply chain system that works for you.
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In today’s competitive global business environment, nearly all firms work hard to analyze alternatives and create strategies that enable competitive advantage. But 9 out of 10 companies fail to implement strategy effectively. How can you communicate the strategy effectively and assure that the entire company is aligned behind it? Discover how business performance optimization systems can help you make better decisions.
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Pressures to reduce costs still outweigh all other business drivers that have an impact on enterprise resource planning (ERP) in 2009. ERP is more than a necessary infrastructure; it’s also a strategic weapon in streamlining and accelerating business processes—while providing visibility to those processes. Discover more about the overall value ERP brings to manufacturing, with Aberdeen’s annual assessment of ERP usage.
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Communication between companies is critical for smooth and effective commerce. Delays in information delivery may seriously affect a company’s profitability. But many companies don’t see that automating business communications can improve document delivery, and still rely on slow methods. Find out how you can improve the efficiency of your document delivery process by using common applications to simplify forms and more.
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Regardless of size or purpose, business processes within a company rely heavily on the dependability of assets for successful operations. Enterprise asset management (EAM) solutions can help companies monitor their assets, including a feature that allows documents to be attached to a work order. But printing the work order and its attachments is not always so simple. Learn how automated work order software can help.
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Too often, manufacturers implement technology for financial reporting, but overlook efficiencies that can generate cash flow and reduce costs on the shop floor. While credit won’t cure the credit crunch manufacturers are facing, automated processes that improve cash flow and keep lenders in the loop can go a long way in convincing lenders that their risk is low. Find out more about how automated systems can help you.
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In today’s demanding project delivery environment, meeting contract deadlines is paramount. Companies are under pressure to rapidly establish plans, isolate deliverables, and deliver quality products. Learn about a project delivery management system that can help you streamline collaboration between business units, ensuring each step is monitored and controlled so you can deliver your project on time and on budget.
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Outsourcing can provide management with a powerful tool to control cost and enhance product and service delivery. Yet so many outsourcing initiatives fall short of expectations—why? For one thing, you need to know what you’re getting into, by going through an intense request for proposal (RFP) process and many rounds of contract negotiations. Find out how to better manage negotiating your outsourcing contract, and more.
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During a recession, successful businesses change their approach to managing information technology (IT) sourcing. The challenge is to become more efficient and invest in IT so the return on investment (ROI) is realized quickly and business competitiveness is improved at lower cost. IT vendor management allows you to build a mutually beneficial relationship with your suppliers and service providers. Find out how.
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Like all fast-growing companies, Ruckus Wireless needed to continue to innovate quickly, speed products to market, manage costs, and meet quality and regulatory compliance requirements—while ramping up its infrastructure to manage the orders, requests, and relationships resulting from its growth. Ruckus looked for—and found—a solution to help it avoid costly errors related to manual processes. The new solution allows the extended enterprise to view and update product information, and more.
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A commonsense approach to defining an onboarding initiative starts with the company defining its objectives, prioritizing its goals, and carefully evaluating the options. When considering human resources technology specifically designed with the onboarding process in mind, you should focus on the flexibility of the onboarding solution options. Learn more about managing employee onboarding with an automated solution.
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To succeed in ever-changing market conditions, you must manage and navigate an information network of business partners. Though you may have long focused your IT efforts on automating internal processes to save money, now you need to rethink how technology can support and transform the way decisions are made and business is conducted—both within and across your boundaries, focusing on key business processes. Learn more.
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Automation of human resources (HR) processes and integration across various functions can provide visibility into and analysis of the workforce. Having a single reliable source of information is key to enabling this visibility, which in turn can enable your company to align skills with business objectives. Learn more about how you can optimize your HR systems to meet your current—and future—human capital management needs.
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There’s no magic bullet for compliance success—even the most experienced organizations use a combination of reliable processes and proven technologies to get the job done. But identifying, designing, and executing the right internal controls to meet compliance standards in a large, global company can be arduous and expensive. The systems you use to support compliance efforts must be implemented well. Find out more.
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Whether you’re working toward your first or your next payment card industry (PCI) data security standard (DSS) audit, you know compliance is measured on a sliding scale. But full compliance can’t be achieved with just one policy or technology. Using data masking, a technology that alters sensitive information while preserving realism, production data can be eliminated from testing and development environments. Learn more.
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For the National Institute of Mental Health (NIMH) to fulfill its vital health mission, it must expedite and streamline its workflow processes—and the forms, approvals, and documents associated with those processes. As NIMH grew, tracking and managing forms was just one challenge that needed to be addressed. Learn about the Web-based workflow software that provides users with automated business process management.
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To many managers, the words “business process management” (BPM) conjure up images of complexity—months of planning, meetings, and more meetings. While BPM can be complex, it needn’t be. You can move quickly to implement process automation for your company. Learn what to consider and act on as you contemplate how to automate your business processes and increase competitive advantage and customer loyalty.
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The US and world markets are facing dramatic economic challenges. You may be questioning whether the business practices that worked for you before will continue to provide the same levels of profitability. To improve your operations or profitability, you need to take advantage of new technologies. But to get started, you need to know where you stand, and in which direction to move. Find out more about leadership strategy.
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Choosing the right sales and product configurator is daunting. Complex products, services, and processes can contain hundreds of thousands of possibilities. To be effective, your sales and product configurator solution needs to have at least four key characteristics, including the flexibility to model your products and processes. Discover how to get the best configurator vendor and how to make the most of implementation.
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Survey data shows that companies want to improve their strategic business partnerships. Reflecting on lessons learned from past business relationships, 60 percent of respondents say that in future they’ll place more emphasis on developing personal relationships and setting expectations with business partners. Find out how these companies are creating collaborative networks that include business partners and consumers.
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“Financial close” is a company’s ability to complete accounting cycles and produce financial statements for internal management and external legal reporting—and is still a key part of today’s global finance function. Do you know how to overcome the barriers to a fast, high-quality close? Discover solutions that can help you improve your close times and address the challenges of automating and testing internal controls.
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IT has long been one of the best ways to address business challenges. Yet significant obstacles at the level of IT infrastructure stand in the way. Siloed IT operations and rigid IT management processes can impede business agility. When IT partners with the business to act less as a technology provider and more as a service provider, business objectives can be achieved more efficiently and cost-effectively. Find out how.
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Initiatives to automate and streamline financial processes often focus more on reducing costs than adding value. Adding the kind of value you should have in your financial processes stands at the heart of a broader initiative known as governance, risk, and compliance (GRC). Learn why embedding the components of GRC within your financial processes can help you track financial flows and alert you when things might go awry.
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Many small to medium businesses (SMBs) do not have experience with software as a service (SaaS), but are looking to adopt SaaS solutions soon. According to studies, 2009 will be the tipping point, with a majority of companies aiming to adopt SaaS this year. But these companies must be cautious, as the old rules for on-premise software analysis and purchase don’t apply. Discover the new rigorous criteria you should use.
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Business process management (BPM) software implementations are now moving into the mainstream. Many early adopters are already using BPM to foster business innovation. You can benefit from the knowledge gained by BPM leaders and innovators, and their prerequisites for BPM success. These findings can serve as best-practice guidelines for your BPM initiative, so you can derive maximum value from your BPM investment.
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Issues of governance, risk, and compliance (GRC) affect nearly everything life sciences companies do. But you shouldn’t approach GRC in an ad hoc manner—implementing point solutions one after another in response to regulatory demands as they arise. This is inefficient and costly—and may result in non-compliance, due to lack of transparency. Learn how an enterprise-wide GRC approach to compliance management can help.
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Many companies have used lean principles to move from a decentralized corporate management mode to a hybrid model—recognizing that different functions require different levels of centralized management to be efficient and effective. An effective lean transformation eliminates more than the most obvious areas of wasted time and resource. Find out how lean must address the unique requirements of various business processes.
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Business process management (BPM) is an attempt to provide a holistic view of a company’s workflows and automate processes. It provides a new management discipline, a new suite of software tools, and a new IT implementation style based on concrete links between strategy and execution. Learn more about SAP’s place in the BPM landscape and what its new BPM tool—NetWeaver BPM—can do to help you better manage your company.
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As modern enterprises grow in complexity and scope, managers struggle to keep pace. Business process management (BPM) is increasingly seen as a way to master the swelling complexity of modern corporations and coordinate the work of thousands of people by focusing on well-defined processes. Find out how BPM, applied the right way, can fulfill the promise of IT to automate business processes and directly support strategy.
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Electronic product code information services (EPCIS) is a standard mechanism for inter-company collaboration and data sharing, which can enable health care partners to deploy solutions that meet short-term mandates driven by patient safety, as well as lay the foundation for long-term business value. Learn more about the impact of EPCIS in a study concerning data management and data sharing in the health care supply chain.
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Hydrocontrol, manufacturer of hydraulic components for mobile applications, grew from its founding offices in Italy to being a leading player in the global market. Needing to gather the knowledge of its specialist staff and make it available throughout the company, Hydrocontrol decided to look for a solution that would automate its processes and reduce costs. Discover the product configurator solution it implemented.
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Untamed costs can deplete the precious working capital that’s critical to your ongoing operations. But, you can get a handle on costs by taking steps to improve operational efficiency. By instituting efficient automated processes, you can reduce waste, unnecessary overtime, and many other cost factors. Find out how an integrated business system can help you improve gross margins while offering more competitive prices.
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Growth—whether organic or acquisitive—is challenging executives today from a strategic as well as an operational perspective. Studies estimate that 50 to 80 percent of deals fail to reach their projected results. Discover the challenges inherent in three common growth models, and find out how to implement a solid, flexible, and adaptive foundation that can support your company’s corporate growth strategies.
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Most strategies for dealing with e-mail deluge involve getting more power out of the e-mail solution: greater storage or better spam filters. But what if you’ve got the problem all wrong? The purpose of technology, including e-mail, is to enhance employee productivity. Find out how online collaboration tools can help you reduce the e-mail deluge, streamline information management, and increase overall productivity.
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Nowadays, it’s easy to spend nearly as much time trying to make the pieces of your supply chain work together as you actually spend working. Managing disparate systems and solving communication issues create challenges that keep your business-to-business (B2B) solutions from working in sync. Find out how integrating the technology, business processes, and communication of your entire business community can help.
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Any process that takes place involves workflow. Whether that process is limited to a single individual or multiple people, a series of steps is completed during the workflow process. How can you streamline the document workflow process? Review workflow related to document processes in a business environment and discover improvements that can enhance the efficiency of these processes using document management technology.
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Most companies recognize that business intelligence (BI) is critical to business process improvement and decision making, because these BI tools turn data into actionable information. However, many companies fail to put BI tools into the hands of users who would most benefit from them. Find out how IT executives can leverage today’s less complex BI tools to empower your company from top to bottom.
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Selling roles have changed. For many companies, selling is more about relationship-building and less about transactional order activities. In spite of the promised benefits of customer relationship management (CRM) solutions, the cost of sales for many companies is rising while sales effectiveness is decreasing. Learn why—and how you can leverage “social CRM” to help overcome the challenges facing your sales force today.
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Compliance is often treated as a necessary evil that creates costs, disruption, and complexity. But these pains often result from dealing with compliance in a clumsy way due to a lack of resources and the absence of a compliance strategy. There’s a better way: using standards-based data management solutions that integrate with existing infrastructure and leverage automation to embed compliance at all levels. Find out how.
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Many companies recognize the need for project portfolio management (PPM) and implement a solution, but encounter cultural resistance to the initiative. Yet other companies can integrate PPM with virtually no resistance. The difference is the readiness for and acceptance of change in the company. Learn how to avoid the pitfalls, adhere to proven best practices, and realize the benefits and huge return on investment (ROI).
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IT spending is often an issue for companies, but in difficult economic times it’s even more important to see what benefit IT can bring to the business. But IT investments are most effective when they improve business performance. Find out the degree to which organizations in the United Kingdom (UK) understand what IT is doing for their businesses, and in particular how some companies measure this and benefit from it.
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Project portfolio management (PPM) software can provide a dynamic decision-making process for assessing projects such as portfolios, prioritizing projects, and allocating limited resources to meet key organizational objectives. Using PPM can also help you better align and manage your people, projects, and processes—giving you the ability to react quickly to change and minimize risk in the current declining market.
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IT service delivery departments today need to keep spending under control without compromising service quality—running a very tight technical and operational ship is vital. Achieving this involves at least three components of application management. Find out what they are, and how you can reduce costs and maximize staff productivity while managing the change process for the Oracle E-Business Suite.
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In hard economic times, IT organizations can maintain operational excellence and sustain service quality while still reducing costs. Achieving this objective involves at least three aspects of application management: managing change, managing technical performance, and managing user performance. Learn more about managing the change process in your PeopleSoft environment, and the value of an integrated change solution.
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Automating finance processes—such as closing the books, reporting, and other labor-intensive processes—reduces finance costs. By streamlining financial processes, you can spend more time on higher-value responsibilities and help ensure your company has a competitive advantage. Find out about the financial solutions many financial managers are implementing to automate their financial processes and financial transactions.
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With an uncertain future, if you want to continue growing you must step away from “business as usual” and focus on keeping operations lean and efficient. Top-level executives have directed managers to restructure and cut costs. For chief information officers (CIOs), restructuring often means consolidating IT resources to eliminate redundancy. But today, managers must look past the numbers and evaluate long-term benefits.
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How much time do you waste juggling multiple applications or searching for documents instead of focusing on your customers and prospects? Salesforce.com and Google, two software-as-a-service (SaaS) providers, have teamed up to bring together Web-based business applications that can streamline communication and collaboration. Find out how to take advantage of the benefits of SaaS to meet more of your business needs.
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Enterprise resource planning (ERP) systems now support many organizations’ most important business processes, and house their most sensitive corporate data. As a result, senior management needs to fully understand both the timing and project plan before proceeding with any ERP upgrade. Learn how to plan and manage your next ERP upgrade project, and develop an overall corporate strategy for maintaining your ERP system.
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Seventh Generation, distributor of environmentally friendly products, sought an enterprise resource planning (ERP) solution to support its supply chain more efficiently, including monitoring the environmental impact of its suppliers and products. Microsoft ® Dynamics NAV helped the company automate business processes and streamline supply chain management while pursuing its mission of corporate responsibility. Find out how.
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If you’re looking for a transportation management system (TMS) that will automate all aspects of transportation execution from planning to reporting, consider the benefits of BestShippers TMS. Users have reported new opportunities to ship freight more efficiently and the ability to reduce freight spending by more than 13 percent. Learn how it can help you optimize loads and maximize control over day-to-day decisions.
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Relevant to the current economic recession, find out about key challenges faced by the retail industry, such as multichannel integration. Get an introduction to a process excellence and governance approach specific to retail, for radical cost reduction and organizational agility and visibility. You’ll also find a case study about business performance management (BPM) in the food and beverage industry.
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Want to know more about distributed agile best practices for software development projects? Find out about the challenges and lessons learned from this implementation of distributed agile for teams distributed across US, Europe, and India. Discover how this large, globally distributed project for a large telecom vendor realized such benefits as better collaboration, higher quality product, and on-time delivery.
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Today, business is driven to change per customers’ needs, and IT organizations must be strategic partners with the lines of business. Information Technology Infrastructure Library (ITIL) best practices are gaining popularity as one way to manage change. However, implementing ITIL best practices in an IT organization is not without challenges. Learn about the approaches that can be used for successful ITIL implementation.
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Best practices in technology can help manufacturers of complex products and equipment get their offerings to market more quickly and profitably by enabling them to become more cost effective and efficient. But there are still challenges to be overcome, due to product life cycle complexity. Discover the best practices that can help you make the product and make it right, on time, and within budget—while making a profit.
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Because business processes are often communicated in an ad hoc and unregulated manner, it can be difficult to standardize processes across organizations, particularly larger ones. TEC analyst PJ Jakovljevic takes you on a guided tour through workflow automation—or business process management (BPM)—and shows how these solutions can help ensure standardized adoption of processes, with highlights on several key BPM vendors.
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Designed to be agile and dependable, financial analysis solutions can bring clarity to the reasons behind your company’s growth, and help steer you toward future growth. Learn how financial analysis solutions enhance the value of your existing business support systems, and distill enterprise-wide information to answer the question: How can we increase revenue, maximize profits, and increase our competitive advantage?
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A new, connected way of working is breaking down the old, functional silos of activity that kept workers isolated in their desktop cubicles. Rippling across the modern, web-enabled workplace, it links people wherever they work and collaborate—in workplaces, virtual spaces, meeting rooms, and mobile devices. Learn how on-demand applications can combine to create productive, adaptable information sharing and workflow.
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Most businesses are impacted by the slow economy, but recessions and economic slowdowns don’t last forever. Smart companies will be able to manage the challenges and emerge stronger and more vital for the experience. Discover how business process automation, a renewed focus on customer service, new tax opportunities, and other best practices can help your company shine in these tough economic times.
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By automating and optimizing business processes, companies gain the efficiency, clarity, and flexibility they need to support the creative development of products and services. Employees in such an environment spend less time on mundane business tasks, focusing instead on generating new ideas and innovative products. Learn how integrated software solutions can help you invest and innovate to sustain your company’s growth.
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System planning is the Achilles’ heel of a data center physical infrastructure project. Planning mistakes can propagate through later deployment phases, resulting in delays, cost overruns, wasted time, and a compromised system. These troubles can be eliminated by viewing system planning as a data flow model, with sequenced tasks that progressively transform and refine data from initial concept to final design. Learn more.
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Keeping track of the accuracy of packaging components in the pharmaceutical industry can be very challenging. It is important that every company be completely confident that printed packaging workflows are as efficient and effective as possible. Examine how automated proofreading has been proven to be an integral part of solidifying content integrity within a complex packaging workflow process.
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No enterprise is an island. Your company is a link in the business-to-business (B2B) supply chain. Thus, a seamless and efficient supply chain is a critical factor in your success—but you need to design a supply chain that focuses on demand, supply, and service to provide competitive differentiation in the marketplace. Learn how to strive for the perfect order and improve order accuracy with a business process solution.
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In data center design projects, flawed management frequently leads to delays, expense, and frustration. Effective project management requires well-defined responsibilities for every manager, tight coordination among suppliers, well-defined procedures for managing change, and consistent terminology. Learn how enforcing these requirements can help your company achieve an efficient process with a predictable outcome.
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When Microsoft researched nearly 200 companies with more than 250 PCs using applications in the Microsoft Dynamics line of business management solutions, the common issue was the need for modern systems. These companies wanted to avoid mistakes caused by manual processes, integration problems with other systems, and more. Explore these companies’ experience with using Microsoft Dynamics to update business processes.
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Organizations preparing to meet globalization head on face a complex set of business and technology challenges—from the supply chain complexity of entering new markets to the need for global visibility and standardized business processes. Learn how globally implemented enterprise resource planning (ERP) systems and integrated business processes are helping companies exploit new markets and lower manufacturing costs.
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Chief financial officers (CFOs) are moving beyond administrative and transactional tasks and becoming catalysts to improve business performance. In collaboration with business units, they are developing the metrics and data required to track and meet business goals. Find out how they’re capturing and disseminating the information needed to make operating and management decisions, and provide decision support to finance.
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With increased mergers and acquisitions at the global level, organizations have started recognizing the benefits of upgrading to a modern enterprise resource planning (ERP) platform and a service-oriented architecture (SOA). Learn how different approaches to ERP system and architecture upgrades can help your company drive down costs, raise employee productivity, and produce meaningful business process improvement.
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Although early customers of human resources outsourcing (HRO) are moderately satisfied, many are not achieving the benefits expected from HRO. Some of the reasons for this include a perceived lack of innovation by service providers, resource constraints, and misaligned expectations. Buyers must thoroughly evaluate several criteria and know what they need to have in place in order to reap the rewards of HRO. Learn more.
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With the frenetic pace of global mergers and acquisitions (M&A) showing no sign of abating, nearly every chief information officer (CIO) today must at some point grapple with the enormous challenges of integrating acquired companies. But too often success eludes the merged companies—with IT getting part of the blame. Find out how to avoid common M&A pitfalls and achieve rapid, highly effective post-merger integration.
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Compliance with regional and international standards, such as the Waste Electric and Electronic Equipment (WEEE) or Restriction of Hazardous Substances (RoHS) directives, has made it more complicated for companies to deliver innovative products to customers. Learn how focusing on product innovation, data integration, and process optimization can help your company satisfy customer needs while meeting compliance standards.
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One of the riskiest moves company stakeholders can make is to acquire and merge with another company or to divest themselves of company assets. Despite the best of intentions, many mergers, acquisitions, and divestitures produce results far below expectations. Learn why failure happens, and how to prevent it by following the overriding best practice in successful acquisitions, mergers, and divestitures: preparedness.
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As companies come to grips with current fiscal realities, choices may result more from reaction than the use of sound judgment. Removing vital resources and reducing services can create an even lower return on investment (ROI) than existed before downsizing. Outsourcing may offer a solution. Learn about the effects that the present financial situation will have on the outsourcing community, including buyers and suppliers.
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It’s not easy for manufacturing companies to improve operating efficiency while responding to market changes. Improving productivity across business processes requires visibility, speed, and automation. The SAP Business All-in-One fast-start program can tailor SAP manufacturing software to your needs and roll it out quickly—and, it can be adapted to changing requirements. Find out how it can grow with your company.
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A failed software implementation can cost companies millions in wasted time and money. To ensure your software selection project isn’t a sorry statistic, use the right metrics to gauge your success. Time, budget, and functionality aren’t enough--focus your efforts on requirements analysis and definition. Take measures to ensure your software meets your needs, and discover how to perform accurate requirements analysis.
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Globalizing your market reach presents technology and business challenges to profitable growth. Your supply chain strategy for globalization should include an enterprise resource planning (ERP) solution that provides you with visibility into key performance indicators (KPIs). Find out why standardizing an automated ERP system across multiple sites can result in a 66 percent reduction in total time from delivery to order.
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Recent EquaTerra market research finds a consensus among western business leaders that increased globalization is inevitable—and that it will generally be beneficial. Quickly and efficiently leveraging opportunities created by globalization is the best way to avoid being overwhelmed by its challenges. Learn how to compare buyer and service provider data and get insight into developing a responsive global strategy.
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For many companies, the second largest cost after people is facilities. Solutions have evolved from traditional out-tasking and outsourcing to the more recent strategy of integrating facilities management and real estate under a single service provider. But first, understand marketplace realities: provider capabilities don’t always line up with buyer expectations. Learn about the challenges of integrating these services.
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Chief financial officers (CFOs) and procurement directors want to speed up and simplify the outsourcing provider selection process, to reduce costs and gain benefits sooner. Here are key issues you should consider when fast-tracking the process of scoping and negotiating a sourcing transaction. Collaboration and interaction are key to shortening the process while still achieving your end goal. Find out more.
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Globalization and digital technologies provide great opportunities for companies operating in business to business (B2B) markets. There are many strategies you can use to automate the demands of business communication so it is more reliable, efficient, and profitable—and delivers more value to your customers. Learn about the four key practices that can help you improve your B2B relationships with buyers or sellers.
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Here's an all-too typical scenario. Management at a multinational company decides to implement a standardized enterprise resource planning (ERP) solution. Everyone expects to cut costs and improve core end-to-end processes. But 13 months later, vital key performance indicators (KPIs) don’t improve as planned. Discover how a company focused on user performance to bring its ERP reality back into alignment with its vision.
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The constant launch of new telecommunications products creates stiff competition, and to manage increasingly complex product portfolios, you should ensure your processes are optimized, your data is accurate, and your solutions are integrated. The first business area you should focus on is order management. Find out how you can better address the challenges of the order-to-cash cycle, decomposition, provisioning, and more.
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Ping Identity provides software for the computer security and identity management industry. Ping wanted to facilitate rapid, high-end development and accelerate time to market for its leading Web security product. When its first outsourcing choice didn’t offer enough Agile development expertise, Ping found another solution that helped reduce costs by 46 percent and doubled in-house performance in key areas. Learn more.
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The requirements of the engineer-to-order (ETO) environment create special challenges for capital equipment manufacturers. Traditional material requirements planning (MRP) techniques don’t account for these manufacturers’ needs. Before you invest in manufacturing software, you should carefully consider 10 questions to ensure that software vendors are focused on your business and can deliver the solution you need.
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Enterprise resource planning (ERP) software can facilitate business improvements. But it can also create new challenges, including obsolete technology, lack of flexibility, and high support costs, to name a few. There’s a way to keep your current ERP system while extending its capabilities to remote manufacturing sites, service centers, and supply chain partners: a service-oriented architecture (SOA) approach. Learn more.
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A fast-growing robotics product manufacturer needed to track an extremely large inventory of individual products. A daily expanding product line presented even greater hurdles for inventory management, and meeting on-time delivery goals. The company’s old enterprise resource planning (ERP) system wasn’t keeping up, so the company moved to a system that allows more options for product customization and more. Learn how.
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The one thing you can count on today in business is change, whether it’s customers, business models, or the pace of business. To manage change, companies rely on technology. But the most effective management control and optimization of company performance can be achieved only if you have the right systems. Discover how an integrated system can help you manage data and make better decisions, for a more successful company.
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The speed of business today is growing exponentially. Consequently, organizations are generating incredible amounts of information around the clock. Yet vast percentages of this data remain unstructured, meaning that users cannot leverage it to deliver business efficiency or advantage. Learn how you can better manage and deploy information for operational productivity.
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When your quality control plan is complex because there are many features to control—and it involves many people—you need to pay special attention to your quality control process. Also, a complex plan places high demands on your software solution. Discover how an online integrated factory information system can work across production, job tracking, spoilage, and quality to support all of your quality control processes.
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Escalating health fears, new global policies, and a highly competitive market means that traceability is an issue food and beverage companies cannot afford to ignore. All this has led to a need for information on quality and food safety that companies must live up to. Explore the key issues surrounding traceability in the food and beverage industry, and find out why you might need to consider a new traceability system.
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The results of a recent industry survey shed light on the latest trends, challenges, and solutions in software product development for 2008. If you are involved in the planning and development of products, software applications, or systems, this report can help you gain insight into the biggest challenges in innovation, the top barriers to success, which metrics matter most when measuring success, and more.
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In today’s changing, competitive world, companies must adopt a continuous improvement methodology to support sustainable and profitable business models. Processes must be seen as a lever for analyzing and optimizing the way firms works. Before you initiate any project involving process automation and management, discover five key points that can help you make continuous improvements in the life cycles of your processes.
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En el presente documento no vamos a hablar de los múltiples beneficios que aporta la gestión y automatización de procesos, ni de la importancia que tiene para mejorar la competitividad y productividad empresarial, ni de suites o aplicaciones de software, sino de las claves genéricas que deben tener en cuenta todas aquellas organizaciones, de cualquier sector, que se embarquen en un proyecto de mejora de procesos de negocio.
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Financial services organizations are always looking for ways to improve business processes to implement tighter control—and improve the bottom line. But finding new ways to boost efficiency is challenging. One strategy for success is to improve the use and allocation of resources in order to eliminate errors from duplicate data entry. Discover more about this strategy and two others, as well as how they can benefit you.
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An estimated two-thirds of IT projects aren’t completed on time or budget, while 15 percent are cancelled entirely. But your IT project doesn’t have to be a gamble. By knowing the most common causes of project failure, your company increases the potential for a successful project outcome. Learn more about how inadequate initial project planning can be one of your greatest obstacles to success—and how you can overcome it.
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Companies in the Americas should lead the world in growth through operational excellence—but they don’t. A 2008 survey shows that less than half promote insight into operations by investing in enterprise resource planning (ERP) and customer relationship management (CRM) software. Companies in the Americas also lag behind Asia-Pacific firms in revenue growth and customer satisfaction. Read more of the survey results.
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Financial services companies need the right solutions to manage the delivery of trading applications. But this challenge grows ever more complex, with regulatory initiatives forcing trading services to provide market access in a timely manner. Learn the issues involved in effectively managing the delivery of electronic trading applications and order management systems—and how to ensure consistent delivery for end users.
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The latest Pulse surveys reflect business process outsourcing (BPO) and information technology outsourcing (ITO) market activity during the first quarter of 2008 and projections for the future. If you’re considering BPO or ITO, the surveys’ results can inform you on demand and buying patterns, deal scope, sales cycles and ramp-up time, as well as outsourcing’s role in making human resources more strategic. Learn more.
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The challenges of doing business in today’s economic climate are the same for mid-market companies as they are for larger corporations. The mid-market, however, has typically addressed those challenges differently and has not employed alternative service delivery models. But more and more mid-market firms are discovering that information technology outsourcing (ITO) can have a positive impact on growth. Find out why.
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In a world with few constants, sustaining growth and outpacing competition are key concerns for just about every company, regardless of industry, geography, or size. Globalization puts pressure on companies to find the best talent and use best practices. Discover the corporate attitudes to the risks and opportunities of global competition—and how you can overcome the challenges of outsourcing your business processes.
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The publishing industry is experiencing dramatic changes that are forcing companies to re-examine their operations, and to implement new processes and technologies to help them in the future. To handle the new cyclical flow of content in digital media, publishers will have to discover new ways to produce and deliver content to meet the changing demands of the market, using an integrated publishing model. Learn more.
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Small and medium businesses (SMBs) often don’t know how to engage and manage outsourcing initiatives. Both outsourcing provider and seeker should together address several questions when starting a project to outsource business or technology processes. What’s the cost benefit? What are the risks involved? Find out the customer and the vendor perspectives, and how to achieve cost savings and service-level improvements.
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As companies expand—often globally—they may operate multiple customer service call centers. Unifying these geographically dispersed and discrete contact centers creates a single, virtual contact center operation that is more efficient, easier to manage, and has better customer service. Learn about contract center trends and the five key elements to consider when outsourcing your customer service center business processes.
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No doubt about it: the project manager is essential for the successful completion of any project. But supporting the project manager—and the goal of reaching the target within the defined time and budget frame—is a solid project management system. Discover the vital elements of project planning and management, and how you can optimize communication by standardizing information formats in a project management system.
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Your business has a better chance of withstanding the challenges of difficult economic times if it can respond quickly to change, provide accurate data, and fulfill demand in a timely way. Electronic data interchange (EDI) can help give you this competitive edge. But to make EDI work, you need to know the five worst mistakes to avoid making when you embark on an EDI integration project in your small to medium business.
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Although IT outsourcing can result in cost savings of up to 60 percent, you’re not as likely to see that return if you don’t have an offshore development center (ODC). This team of programmers and developers, hand picked to complement your skill-set and culture, works on your behalf at the service provider’s site, and can be a seamless extension of your IT department. Learn more about the benefits of setting up an ODC.
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Why bother measuring your recruiting performance? The simple answer is, if you don’t measure it, you can’t improve it. Unfortunately, human resources (HR) is great at working with people, but not always so successful at driving strategic value. Turn touchy-feely comments like “our hiring managers are very happy” into hard metrics, and accurately measure your recruiting performance by following a simple six-step process.
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Even the best “best-of-breed” enterprise resource planning systems don’t give business stakeholders enough real-time visibility. And without that, you can’t ensure performance improvements. Are employees using the right transactions for business processes? Are employees efficient, or are they making huge errors? Help identify inefficiencies in your company with an end-user experience and performance management solution.
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Many frustrated executives find that despite the fortune spent on managing servers, networks, and applications, there are still complaints about the performance, usability, and availability of their customer relationship management (CRM) solutions. How do you know if your CRM system performs for each user? What does it mean when users say the system is slow? An experience management solution can give you the answers.
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Software developers need a powerful tool to control and plan the quality of their software applications. With a solution that offers project analysis, testing, and bug administration, you have options that can help increase the quality of your software products. Read about a software test tool that has administrative functions to help you more effectively plan, control, and evaluate your software as it’s developed.
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Although Active Voice is a global provider of business telecommunications, it didn’t have a dedicated solution for sales automation or customer service. Sales reps lacked what they needed to follow up on leads and were losing valuable opportunities. But when the company implemented an e-customer relationship (e-CRM) solution, its users gained mobile access to valuable customer information. Learn about the other benefits.
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Oil and gas industry leader MODEC was already using Microsoft Dynamics SL for core financial activities. But as the company faced rapid growth, it began to look at how the technology could be used to improve other vital business processes. Discover how MODEC worked with the NexTec Group to hone those processes, identify areas for improvement, and propose and direct the technology initiatives to effect the needed changes.
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PropertyInfo, a provider of real estate information solutions, needed a unified view of its 20 different global customer support centers in order to provide more consistent quality. A customer support solution enables the company to manage incident information, automate service ticket processing, and give end-to-end views of the customer experience. Find out more about the how the company improved customer satisfaction.
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To stay ahead of the competition, medical device manufacturers must find ways to speed product development, create manufacturing efficiencies, and increase the effectiveness of sales and marketing investments—while addressing product safety and regulatory compliance. Read about a solution that incorporates best practices while maintaining the flexibility to support the evolving needs of your growing medical device company.
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Unfortunately, electronic documents are rarely categorized based on records management standards or retention policies. Organizations facing numerous claims, litigations, government investigations, or audits realize that identifying, locating, and reviewing electronic data is time-consuming and costly. A solution that helps archive and search for your vital electronic data can also ease your efforts to comply. Learn more.
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An online American bank, providing various financial services, needed to replace its legacy script-driven batch job processes with a job scheduling solution that could handle the bank’s growth. The bank’s IT team, however, faced two major hurdles affecting growth: both batch job processes and script-writing were manual and inefficient. A job management solution helped the bank achieve new levels of growth. Learn how.
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Ever stricter guidelines and policies to ensure the safety of the US food supply mean many food company executives need to assess their methods of minimizing food safety incidents. Existing “one-up” or “one-back” measures no longer go far enough. Make sure you get a wider view: find out how multi-dimensional traceability (MDT) can help collect and analyze information at every step in the food production process chain.
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Simulation software can give you valuable insights into the forecasted outcomes of your business processes and decision making. But if you don’t have the type of simulation software than can develop and analyze the types of models made for your particular industry or service offering, you won’t get insights that really help. With this concise list, learn about the functions of three types of computer simulation software.
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All government projects must be run as efficiently as possible. Modeling and simulation tools can help maximize efficiency and predict the costs and risks associated with many government projects. Model-building templates, plus features that allow users to share and re-use models and create custom models, can help government successfully design and complete major environmental and infrastructural projects. Find out more.
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The challenge of supply chain management (SCM) is to identify and implement strategies that minimize costs while maximizing flexibility. Computer simulation can be a valuable tool along your supply chain to help diagnose problems and evaluate possible solutions, and mitigate risks. Discover the methodology for building supply chain models, and the critical criteria for selecting simulation software that fits your needs.
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Contrary to popular belief, requirements discovery and elicitation are processes—not deliverables. And in fact, companies that focus on both the process and the deliverables of requirements are far more successful than those that focus on documentation quality alone. After all, it’s the quality of the document development process that creates an economic advantage. Find out what you can do for immediate and tangible benefits.
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According to an IAG survey, 70 percent of companies lack the fundamental competencies within business requirements discovery to consistently bring in projects on time and on budget. Why do so many fall short in properly diagnosing their requirements failures? Discover how placing a greater focus on the combined aspects of business requirements—people, process, and tools—can provide better project outcomes.
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To accurately assess the impact that requirements have on businesses, IAG surveyed over 100 companies. What they found was that less than one-third were properly equipped to define their software requirements, and that suboptimal requirements consumed around 41.5 percent of the IT development budget. Find out what it takes to ensure your organization doesn’t fall on the wrong side of this business requirements equation.
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Some managers have concluded that strategic planning is nothing more than an exercise in futility, to be taken out and dusted off at annual meetings. However, strategic planning can still help direct your company and improve earnings. The trick is strategizing well—which means having all the information you need, when you need it. Find out how to hone your competitive edge with integrated business planning capabilities.
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Although information technology service management (ITSM) is not a new discipline, many organizations have yet to adopt it as a part of their IT service improvement strategy. To be successful, businesses must start by building a custom road map. Read about how focusing on long-term, strategic objectives—including a realized return on investment (ROI)—can greatly improve your IT service delivery and support.
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In the public sector, where it’s often more about process than the business case, recompeting a current outsourcing relationship doesn’t always make the most sense for ensuring continued value. Due to the cost and time investment in the recompete process, it can often cause more problems than solutions. In many cases, outsourcing agreements simply need to be updated to meet changing business requirements. Find out how.
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In the past 10 years, business process and IT outsourcing markets have become globalized, raising some key issues for outsourcing buyers. How can you develop a service delivery model for your business that fully exploits global sourcing opportunities while supporting overall corporate strategies, goals, and principles? By developing a set of integrated capabilities and processes as part of your core competency.
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Empirical evidence demonstrates that the benefits of a distributed IT services model are considerable—yet many companies still resist the change. If IT professionals took the time to fully understand the positive impact of distributed services models on both cost and value, they’d be better equipped to fight organizational resistance and develop a road map for successful change. Find out how you can build yours today.
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A contact center is a mission-critical component of any organization’s operations—regardless of who they service. Yet stakeholders often remain dissatisfied with its performance. In the past, contact centers benefited from advances in information and technologies, yet many companies struggled to determine how they could take advantage of these benefits. Find out how embracing both old and new technologies today can work.
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Many businesses today rely on telecom expense management (TEM) for mission-critical functions ranging from sales to service to customer relationship management. But despite its overall importance, nearly one-third of a telecom staff’s time is spent on processing orders and invoices. Maximizing the potential of a telecom system requires a data-driven approach. Find out how Map-To-Win is helping businesses do just that.
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Senior finance executives in all industries recognize the long-term benefits of transaction-processing automation on resource allocation. Transaction automation frees time and resources that can be allocated for decision support and financial planning and analysis. The result: sustained, profitable top-line growth and risk reduction. Find out other benefits of improving your back-office processes through automation.
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As part of their compensation strategy, many businesses today are looking for software products that can manage commissions, sales incentives, and bonus programs. But with the number of companies now offering a variety of viable solutions, it has become even more difficult to know which one to choose. To help you select the right solution for your organization, consider these key evaluation factors first.
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To effectively serve their customers, operations managers need to have visibility as well as control of the delivery and quality of their outsourced components. And because supply chain management is such a critical part of the manufacturing process, it’s important to have the right tools to optimize performance. Find out how real-time collaborative manufacturing is now helping to solve some key manufacturing problems.
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In today’s Internet-connected global economy, the market doesn’t allow for companies to sit back and relax into a comfortable niche. Customer loyalty is ever harder to maintain, and you risk losing your business to competition if you can’t respond quickly to market change. Before you lose any more ground, find out how to replace your disconnected, redundant business processes with flexible and efficient ones integrated by IT.
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Service excellence alone is not enough to ensure future growth and profitability in today’s challenging market. Streamlining IT processes is essential to your business workflow. Whatever your professional services software needs—from customer relationship management (CRM) to human capital management—it’s time to learn your lessons: find out key strategies and best practices that can help your company grow profitably.
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How can you leverage your current IT infrastructure without increasing complexity—and cost? Creating the next generation of enterprise resource planning (ERP) via enterprise services architecture (ESA) outsourcing can make your IT system leaner, less expensive, and more adaptive. Read more for a clear picture of how to avoid difficulties when adopting an enterprise services approach for your back-office processes.
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The rules for success in today’s fiercely competitive market are constantly changing. Through service delivery innovation, a company can differentiate itself. But how do you change your service delivery methods to keep existing clients and entice new ones? A networked organization is one of six characteristics of successful service delivery innovation. Find out how you can put them into practice and attain the benefits.
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Changing business practices, especially those that consolidate business and IT functions, requires careful research and decision making. For companies needing to move beyond traditional enterprise resource planning (ERP) systems, enterprise service applications (ESA) can help reduce the complexity of having disparate IT systems. Find out about the benefits of ESA and how it can help you achieve operational excellence.
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Euromadi was looking to automate its business processes and increase effectiveness. With hundreds of suppliers all over the world, it needed a system that could help manage the relationships of more than 220 associate companies. By integrating business process management (BPM) with an enterprise content management (ECM) system, Euromadi has increased productivity and reduced data input and maintenance by 30 percent.
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JACIE, a non-profit corporation, was looking for an application that would enable a more effective hospital accreditation process, as well as provide the ability to process complex medical files. With the help of Polymita, JACIE created a decision support system that could centralize access to important information and manage an unlimited number of certification processes simultaneously—without increasing the resources.
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Sant Joan de Déu Hospital is one of the most important hospitals in Spain, and specializes in pediatrics and women’s medicine. Because of its status, it needed to find a way to automate its internal processes and develop a corporate portal for patients and health professionals. Since deploying a business process management (BPM) solution, Sant Joan has increased accessibility and created autonomy within its departments.
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El Hospital Sant Joan de Déu, uno de los hospitales más importantes de España, recurrió a Polymita para crear su web corporativa, una intranet personalizada para cada uno de sus trabajadores y automatizar sus procesos internos. Las soluciones BPM y ECM de Polymita llevaron al hospital a ganar el Premio al Mejor Portal del Empleado, y a lograr una gestión unificada de personas, procesos y contenidos.
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Euromadi, una central de compras y servicios y miembro de la Central Europea EMD, buscaba automatizar sus procesos de negocio para aumentar su eficacia, específicamente con proveedores de diferentes partes del mundo, y gestionar las relaciones entre más de 220 empresas asociadas. Para abordar las cuestiones, Polymita sugirió una plataforma integrada de BPM y ECM basada en sus productos.
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La corporación no lucrativa JACIE buscaba una aplicación que le permitiera agilizar el proceso de acreditación y el procesamiento de expedientes para varios centros médicos en Europa. Asimismo, requería que todos los usuarios tuvieran acceso a la comunicación y a un sistema de soporte a las decisiones. Con la ayuda de Polymita, JACIE logró, entre otros beneficios, centralizar el acceso a la información y aumentar su capacidad productiva.
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A productive sales force must concentrate on acquiring, growing, and retaining profitable relationships with its clients. This requires clear, detailed views of prospects, customers, and the market—and the ability to turn insight into action. The right sales force automation (SFA) system can help you determine priorities and action plans to achieve the best results with your customers—and boost your profit margins.
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Construction companies often use a combination of outdated, paper-based, and software tools to manage their projects—which puts them at a severe disadvantage. Online project management, however, can provide you with a more efficient method to manage projects. Find out why these businesses are shifting to owner-centric solutions, and discover what main factors you should consider before implementing a web-based tool.
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Tracking key performance indicators (KPIs) helps ensure that projects are delivered on time and within budget, and creates a system for improving accountability. Once KPIs are established, there needs to be a way to easily track this data—otherwise it will become an arduous task that may be done improperly. Learn how leveraging integrated project management software can help drive your business process improvements.
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The competitive nature of the financial services industry today and the changing landscape of the customer approach to investing puts an onus on suppliers to consider how well they are dealing with customers’ business transactions. In order to provide better customer service—while at the same time improving operations—these organizations must invest in a system that allows real-time visibility of the entire process.
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Computerized numerical control (CNC) is crucial to the successful operation of an enterprise resource planning (ERP) application, but the road to success is sometimes rocky. To surmount the challenges of meeting your CNC needs, learn how an on-demand (or CNC managed services) model can improve your return on investment, and streamline and standardize your business processes.
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Many business owners and managers wonder how to maintain visibility and control in order to keep ahead of the competition, focus on customers, and adapt to market changes. Are you worried your company will lose its competitive edge as it grows, because of an outmoded IT landscape? Keep your IT requirements simple and meet your company goals, with an on-demand solution that integrates support for all business activities.
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Looking for a supply chain management (SCM) strategy that will give you a competitive advantage and ensure that projects yield results? Want to make sure that your SCM solution will allow continuous improvements? Already using six sigma and lean thinking practices, but want a way to bring them together and maximize their functions? Find out how a business process reference model can amplify your existing architectures.
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Joshen Paper & Packaging needed to update its enterprise resource planning (ERP) distribution system. Joshen partnered with Vormittag Associates Inc. (VAI) and found a solution that consolidates its financial reporting and provides its sales team with real-time inventory information access. The result: faster inventory turnaround and order fulfillment—and to date, about 100 new clients in its customer base.
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Out of 100 IT projects, 94 will start over again at least once. Before your company launches its next package implementation or upgrade, make sure you don’t cripple the project from the start. Make sure your company has a clear understanding of how important the requirements definition stage is, and carries it out properly. Most importantly, find out about tools and ideas you can put into practice immediately.
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Implementing IT solutions that fulfill all corporate requirements requires exhaustive research and analysis. But the reality is that most organizations have neither the time nor the resources to do all this. Indeed, such an approach is largely impractical, since by the time you’ve built your perfect solution, it may already be out of date. So what are your real options? Three words: Business. Process. Integration.
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As pressure increases to reduce costs and improve customer service, many companies are outsourcing outside the US. Although India and Malaysia are the least expensive options, companies that want to build strong long-term partnerships with a call center—while taking quality, political climate, and cost into consideration—should look north of the border. Canada builds a solid case for any company’s outsourcing dollars.
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An increasing number of companies are turning to business process outsourcing (BPO) because of the many advantages it provides. In 2002, the outsourced call center industry reached $22 billion (USD) and is projected to increase to $25.7 billion (USD) over the next two years to serve the growing demand. For outsourcing to be a success, companies need an overall strategy. After that, it boils down to one question: where?
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Despite rumors to the contrary, IT and business process outsourcing markets are delivering much of their promised value. But when buyers experience problems with outsourcing efforts, it’s usually the result of faulty expectations, inadequate resources, or service provider shortcomings. That’s why buyers must focus on avoiding the usual mistakes—by understanding where, how, and when (and when not) to leverage outsourcing.
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IT plays a critical role in any business process outsourcing (BPO) effort—it’s the backbone that supports the transactional operations of outsourced business processes, as well as analysis, tracking, and quality control efforts. Given the importance of IT, organizations pursuing BPO must ensure that they take the time to adequately assess their skills and IT options—before committing to a service provider.
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Small to medium businesses (SMBs) often face the same challenges as large businesses—just on a smaller scale. One such challenge is finding a business solution that manages expansion and addresses complex reporting and compliance issues. Many SMBs are now adopting enterprise performance management (EPM) solutions—complete with tools to help them meet the current and future needs of their growing business.
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In any organization, people remain one of the largest sources of value when it comes to business processes. But providing them with tools that can be easily accessed and used has its challenges. As we move into the era of service-oriented architecture (SOA), portal and collaboration software now delivers the essential people-focused capabilities businesses need, while adding significant value to the organization.
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For a lot of companies, making the decision to replace an existing business software system can be a difficult one. The process can be so unpleasant that many organizations may be reluctant to even get started, coming up with a number of reasons why they could probably get by with the systems they already have. If your company is struggling with this tough decision, you may want to ask yourself these ten basic questions.
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In today’s global market, providing quality products and services is essential for any manufacturer’s continued growth—but maintaining a competitive edge is not always easy. For success, quality awareness must begin at the conception of the product and continue throughout the various stages of its development. To improve in this area, many manufacturers are now adopting the total quality management (TQM) approach.
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Any organization that deploys multiple same-application servers with regularity could benefit from virtual appliances. Virtualization solutions eliminate the need to copy an operating system (OS) and application into each virtual environment, by creating a single, centrally installed master copy instead. It saves time on installation and enables greater levels of efficiency, manageability, flexibility, and resource use.
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Traditional business intelligence (BI) solutions are becoming a thing of the past. Companies today are moving toward business solutions that can help maintain a competitive edge while empowering business executives across the enterprise. Operational BI is an approach that incorporates traditional BI best practices with the benefits of real-time information flow, resulting in more user-directed initiatives.
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Point of sale (POS) software was designed to speed up sales checkout processes. However, it has evolved to include many more features, and is now more commonly referred to as retail management systems (RMS). The benefits of implementing RMS are clear—they can help increase profits, improve marketing strategies, automate manual processes, manage inventory, and—most importantly—make the customer experience more memorable.
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As a business employing IT, you may have encountered situations where the software application you purchased didn’t come with a help file. With no time to write complete documentation yourself and no budget to hire a professional technical writer to do it for you, what do you do? By applying the basic principles of cost-effective documentation, your business can develop impressive documentation quickly—for a minimal cost.
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The most effective project managers know that accounting for the effort, cost, and profitability of each person or project is the best way to succeed—and doing so is not as hard as you might think. The process will take you from where you probably are right now (the state we affectionately term “chaos”) to a prosperous state of order—and will also save your organization financial resources and valuable employee time.
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At any given time, one in four mortgage providers is looking to upgrade its loan origination system. The reason: its current system provides low rates of automation—including some processing functions that are not automated at all. Using people to process loan applications decreases profitability of a company in several ways, but by automating more processes, profitability can be improved—and the hidden costs eliminated.
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Today, shipping complex products without documentation is not an option! As products become increasingly complex, product documentation has become a critical, constantly changing corporate asset. Content delivery processes must yield accurate, up-to-date information in more formats and languages. As such, organizations are adopting automated technologies that enable the dynamic creation and publishing of product content.
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There is a considerable need to understand how technical performance and the problems within the technical infrastructure impact the capabilities of the business itself. The majority of companies can only measure specific asset and application performance, whereas many issues within the infrastructure lie at the transport level, where packet switching can present both great opportunities and major issues.
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Many businesses owe their very survival to improvements that would have been impossible without radical changes to business process systems. However, many of the promises implicit in these systems—dramatic increases in business success, with minimal negative impact—have proven to be overly optimistic for many, and flat-out fantasy for some.
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Mid-market companies can level the competitive playing field by using business integration technology. Integrated processes reduce costs by decreasing data entry errors, improving supply chain responsiveness, and increasing inventory accuracy—not to mention eliminating document processing fees and customer charge-backs. But how can mid-market companies leverage the capabilities of "high-end" integration solutions?
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Project portfolio management (PPM) is a tool-supported process for optimally managing an organization’s “portfolio” of projects. And although PPM can provide real value, many organizations are finding PPM implementations difficult. However, there are key approaches that can increase your likelihood of success, as well as an effective step-by-step process for implementing PPM within your organization.
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Business process management (BPM) provides adaptability and agility to service-oriented architecture (SOA). The central nervous system in the architecture, it orchestrates the services provided by different applications that excel at what they do. And the more powerful the BPM solution used to manage these processes, the easier and more cost-effective it will be to adapt to unique business requirements.
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Any technology tied to the financial health of a business generates heated debate, and customer relationship management (CRM) is no exception. CRM has been bolstered, burned, praised, and maligned. One of the most animated arguments has centered on the “where” of CRM: whether to deploy the technologies in-house or “rent” them, outsourcing their implementation to an application service provider.
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Customer relationship management (CRM) applications have evolved from risky eighteen-month IT projects into productivity tools that any size of business can deploy. Indeed, many mid-market companies have chosen to roll out a “hosted” solution, whereby the solution is accessed over the Internet. However, going through the selection process has become more cumbersome recently, with more options available than ever before.
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Industrial equipment manufacturers have historically embraced shop floor improvements as a way of increasing efficiency and maintaining profitability. But in today’s radically altered industrial environment, there is a clear imperative to look beyond the shop floor. To hold down costs and compete against other low-cost companies, manufacturers must find areas of improvement in all aspects of business.
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While open innovation is a hot topic, capitalizing on opportunity requires a holistic strategy—not just increased collaboration. Companies must have repeatable, compliant, and responsive business processes. These processes must be supplemented by a global information infrastructure that provides a single source of the truth, along with alignment across departmental silos, and solutions that evolve without coding.
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By nature, outsourcing is highly imitative, with organizations attempting to duplicate the imperfectly observed successes of others. Indeed, the myths and simplistic beliefs revolving around outsourcing—along with the usual technological, organizational, and cultural barriers—seriously impediment the effectiveness of collaborative models. The key to successful collaborative teamwork in offshore outsourcing lies in understanding and leveraging project management best practices.
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There is much discussion in the marketplace about outsourcing management and governance (OM/G). Many organizations mistakenly assume they understand the science of effective OM/G, but that’s often not the case. OM/G is a critical discipline enabling companies to achieve the intent of their outsourcing deal. In fact, without it, value leakage of 15 percent or greater is the typical result.
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Large-scale, complex outsourcing deals have produced equally complex management issues. Indeed, the leading cause of missed expectations in outsourcing is poor governance—after the deal is signed. For this reason, executives can benefit tremendously from outsourcing management tools, including third party vendors. Where and how do they work? And what is the cost in terms of time and money?
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Organizations undertaking information technology and business process outsourcing typically are very focused on "doing the deal." This involves assessing service providers, determining geographies from which to source services, developing contracts, defining service levels, and a myriad of other tasks. Yet arguably the hardest part of outsourcing occurs only after the deal is done—performing ongoing outsourcing management and governance.
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Project portfolio management (PPM) is a hot topic, and there’s no shortage of related advice. However, much of the current advice is incomplete—or flat-out wrong. Before purchasing a tool, buyers should familiarize themselves with established theories for valuing projects. Armed with understanding, they can avoid getting "burned" by the unsuitable PPM tools that are being pushed in the marketplace.
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Most chief executive officers (CEOs) have developed strategies that push their companies to achieve certain goals. So why are so many companies failing to achieve these goals? Because their twenty-first century vision is being held back by twentieth century processes and IT systems. The missing ingredient: information. And the key to facilitating the flow of information lies in integrated processes.
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Knowledgeable users of enterprise applications can improve the efficiency of entire business processes, not just of their individual contributions. But first, employees must know how to use their enterprise software systems—and how their activities support larger processes. Effective workflow learning platforms address both needs, and ultimately enable users themselves to improve the processes that provide a competitive edge.
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Many different factors contribute to the cost of a business process outsourcing (BPO) engagement. Among them, IT, especially software, is a key cost determinant that is often underestimated. A diligent assessment of BPO needs to address several cost components that are not included in the provider’s total contract value (TCV)—components which are often overlooked by buyers.
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Thanks to recent accounting scandals and an increasingly competitive environment, many chief financial officers and the finance organizations they lead have started to take on new roles within the enterprise. However, given the current state of the finance function in US companies, companies first need to understand the challenges to finance—and the road map to increasing its strategic capabilities.
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Installing a new enterprise resource planning (ERP) system is both challenging and exciting. Yet many organizations do not recognize that one of the largest threats to such a project is a failure to focus on process improvement. If process change is not seen as a necessary element of the project, it will never be as successful as it should be.
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Most decisions on technology investments, like decisions in other business areas, are tied to expected benefits. Typically, these benefits are identified as cost savings, greater efficiencies, "best practices," or more sales. But too often the value promised by adopting new technology is misinterpreted or misunderstood by the business. The result: mismanaged expectations, or worse, business decisions made with faulty information.
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As businesses move away from buying applications to buying the means of facilitating business processes, a different approach to technology assets is required. Service-oriented architecture (SOA) will enable organizations to run business from a process point of view. Tooling must therefore allow existing investments to be used within the SOA environment, enabling business processes to be easily and effectively modeled.
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IT plays a critical role in any outsourcing effort. Organizations engaged in or pursuing business process outsourcing (BPO) must ensure that they truly understand the capabilities of their existing software environment, as well as the capabilities of candidate BPO service providers. Embedding IT requirements and capabilities from the start will thus improve the likelihood of success for any BPO endeavor.
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There is a common perception that supply chain automation has created an environment in which transactions move quickly and efficiently in industries such as the retail supply chain and high-tech manufacturing. However, this perception is challenged by a recent research study, based on interviews with 400 management representatives of medium to large organizations in the USA, UK, Germany, and France.
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If you’ve outgrown your paper-based timesheet system, or if you have multiple time collection systems, it gets hard to understand project costs, figure out what people are working on, and send error-free bills to your customers. That’s why you need to be sure you’ll be immune to the most common problems people experience when buying a timesheet collection automation system.
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IT today is often caught between a rock and a hard place: its budget has been reduced, while expectations remain undiminished. Moving beyond this paradox requires fresh approaches to IT management and governance. Today’s IT operations must remain aligned with strategic organizational priorities, deliver promised results with control and predictability, and transparently report problems in time to act on them.
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In the UK, government IT has a poor track record. Too much money is wasted on complex projects which fail to deliver the anticipated benefits. However, it is possible to deliver IT projects successfully in the public sector if sensible business and technology strategies are combined within strong project management frameworks to promote a spirit of mutual understanding and respect.
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Pricing and revenue optimization is the process of improving business margins by either increasing unit prices or increasing gross revenues. This type of optimization is fast being recognized as having the capability to help businesses grow margins significantly. In fact, studies have shown that it can add a 15 to 50 percent incremental margin to the bottom line.
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Managing complexity while enhancing agility is a real challenge. To respond to customer needs, manufacturers must reduce their time to market and time to volume. And to respond to demand and supply shifts, they must be able to adapt to changing situations. To meet these challenges, companies require integrated solutions ensuring that manufacturing runs at the pace of their business.
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Industrial equipment manufacturers have historically embraced shop floor improvements as a way of increasing efficiency and maintaining profitability. But in today’s radically altered industrial environment, there is a clear imperative to look beyond the shop floor. To hold down costs and compete against other low-cost companies, manufacturers must find areas of improvement in all aspects of business.
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Given the challenges facing governmental human resources (HR) departments, HR organizations need to take a hard look at their operations, and face the realities of what works—and what doesn’t. Shared services are the largely predominant organizational structure for delivering HR, and public sector HR executives must determine what must be done to take their organizations to the next level.
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Most research shows that offshoring and outsourcing are clearly the next wave of improvement initiatives for delivery of support services, but how do you decide whether outsourcing or offshoring are right for your organization? It may be helpful to examine the lessons learned from companies who have already made the internal build versus external outsource, and onshore versus offshore decisions.
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When it comes to software implementations, organizations large and small share common goals of rapid deployment and return on investment. Unlike large organizations, however, smaller firms cannot rely on sizable budgets or internal teams to deploy an enterprise-wide initiative. But by following some fundamental concepts, smaller companies can make their technology investments pay off, with little disruption to the business.
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Current enterprise resource planning (ERP) system implementation methodologies give too much attention to the ”hard core” technical side of the project, and too little to the organizational change needed to complete the project successfully. Because of the complex nature of these projects, different experts are required—not only ERP or IT experts, but also experts in managing organizational change.
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The Microsoft Dynamics NAV Rapid Implementation Methodology (RIM) automates standard processes, speeds up implementation time, and drives the sharing of best practice knowledge and solutions between partners. But in order to understand how RIM can be used in an implementation project to get implementations up and running smoothly and quickly, it is important to understand the different components of RIM.
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The concept of getting business requirements right sounds straightforward. However, flawed requirements trigger 70 percent of project failures. The larger the number of stakeholder groups involved, and the more complex the processes, the more likely a project will fail. Success in large projects is not just about completeness, but also about getting complete requirements information early in the development process.
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When a project management office (PMO) operates well, the impact can be extraordinary. All too often, though, the PMO doesn’t become a clear asset. In order to avoid the worst-case scenario, PMO team members often become internal advisors with marginal impact and no authority. What can be done to avoid this? And what are the keys to successful PMO implementations?
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Product lifecycle management (PLM) implementation strategies are in many cases unique from company to company. However, it is not uncommon for companies to encounter some of the same obstacles or pitfalls along the way. Understanding where these nasty little pitfalls lie will hopefully help you steer clear of them, and improve your chances for PLM success.
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With business intelligence (BI), decision-makers can feel the organization’s pulse, evaluate the performance of key business functions, and take action based on their analysis. However, many organizations invest time, money, and resources in BI processes, only to waste their newfound capabilities. Why? And, more importantly, how do you ensure that your BI solution won’t be one of them?
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One of the biggest challenges a project manager faces is the difficulty of tracking project progress once a project has been started. It can be difficult to keep track of each task and assignment as they are started, completed, or delayed. Fortunately, there are now new tools and methodologies, made available through PSNext 1.6, that help manage projects.
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Changing business scenarios, collapsing traditional barriers, and globalization are creating new challenges. Furthermore, mergers, acquisitions, and changes mandated by regulatory compliance are driving business change. The current competitive environment demands collaboration in real time, and organizations need a service-oriented architecture (SOA) that adjusts business processes and applications according to market requirements. Standards and best practices for adoption are crucial for a functional SOA.
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Business process management (BPM) is not another form of automation, or another rocket science, or a revolutionary new philosophy. It helps discover what we do, and then manages the lifecycle of improvement and optimization in a way that translates into operations. Based on a solid mathematical foundation, the BPM breakthrough is for business people.
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Enterprises must collaborate or they will surely stagnate. Guarded proprietary information has given way to collaborative approaches where information is shared both inside and outside the enterprise’s walls. To survive, an enterprise must be flexible enough to collaborate externally with suppliers and partners while fostering the same environment with its employers.
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Cada módulo cuenta con múltiples funcionalidades que facilitan la operación de los procesos lo que permite su adecuado control y administración. Entre los módulos se encuentran: Punto de Venta, Activos Fijos, Asistencias, Warehouse Management System, auto transporte, Vales, Tesorería, Servicios, Servicios internos, Recursos Humanos, Producción, Proyectos, Precios y Costos, Planeador de Ordenes, Nómina y otros.
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Although cost reduction, decreasing response time, and increased revenues are all standard corporate drivers, they are predicated on the changes and improvements of business processes. For companies to reach the next level of productivity and efficiency, and to meet the new wave of stricter government regulations, they urgently need to streamline business processes.
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Quality data in the supply chain is essential in when information is automated and shared with internal and external customers. Dirty data is a huge impediment to businesses. In this article, learn about the four critical success factors to clean data: 1- scope, 2- team, 3- process, and 4- technology.
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Any project represents significant effort in terms of justifying resource allocation and expense. Project failure may not only diminish or eliminate expected benefits, but also damage existing tools and processes. There are ten key steps for project success; many of these steps occur concurrently, and are important focal points for teams and executives contemplating initiating projects.
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Companies invest in information technology (IT) because they believe it will maximize their performance. The more a company knows about its customers, markets, supply chains, and internal operations, the more effectively it can pursue growth and profitability while avoiding risk and regulatory exposure. Unifying disparate systems with business intelligence (BI) systems, however, is not enough. For companies to truly differentiate themselves, they need to transform BI into business performance management (BPM) systems to leverage information discovered by BI and use it externally.
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Every corporation needs to make decisions about the selection and implementation if new IT solutions on a regular basis. However, an industrial manufacturer or retailer cannot see this as being one of their core competencies. In most cases such a selection process is seen as a necessary evil rather than a challenge that uncovers new potentials within the company. Only the ones that are able to fully understand and control this process in conjunction with all internally and externally involved parties will be more successful then others. The implementation of new IT solutions can be a chance to increase efficiency, but only if the right goals are defined, the right solutions and partners selected, and results are being monitored on a continual basis. This white paper was designed to deliver you many hints on what to consider and help you reach your goals in your IT selection process faster.
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As more business processes exist in an electronic universe, the need to manage the IT services that enable these processes increases. Business service management does this and achieves the IT alignment with the business necessary to ensure service improvement activities are prioritized with business objectives. Business service management applies the adage that if you improve IT, you improve the business. This paper presents an overview of business service management concepts and describes how Proxima Centauri provides a solution for this. It also describes how Six Sigma can be used as an underlying quality improvement process to eliminate the associated costs of poor quality.
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Written for the IT outsourcing community, this document describes an approach for measuring the business value of IT in order to focus service provision activities on areas that are of priority to the client. It introduces a quality improvement process that can decrease the cost of service provisioning without impairing service quality. The intended audience includes those responsible for designing a solution, managers of an existing service, and people bidding for new business looking to differentiate their services. By measuring and reporting on the business value of an IT service, outsourcers' clients see the contribution being made to the success of their clients' business ventures. As a result, the outsourcers' relationships will transition from supplier to partner, they become better placed to exploit new business opportunities, and save money by focusing efforts on areas that are important to their clients.
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Core business processes must be at the center of go-to-market strategies if a company is to attain its revenue objectives. Sales configuration and pricing are a lethal combination—and an overlooked process. Learn how leading companies are using technology to successfully leverage this combination.
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Risk, risk mitigation, and accountability are at the center of several key industry regulations and are factored into all forms of financial and operational metrics. Learn how enterprise software can be used to develop strong models using balanced planning to mitigate risk.
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Companies are going global because the risk of not doing so greatly outweighs the comfort that staying domestic brings. According to a World Trade Organization (WTO) report issued in October 2004, "Despite the rise in oil prices the volume of world trade is likely to grow by 8.5% in real terms by the end of 2004." The liberalization of trade, the reduction of tariffs, the elimination of quotas, the continued rise in China as an industrial force, and the rise of outsourcing as a cost reduction opportunity, all create an environment that is full of opportunity and fraught with hazards. The ability to effectively manage global commerce will be a key strategic competitive differentiator. Global commerce management (GCM) is what is required by companies to win in this tougher, more competitive environment.
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Business process management (BPM) is a term used by many organizations to refer to the procedures that tie diverse operations together. However, as technology vendors come up with BPM solutions, they often fail to focus on the entire organization, leaving certain segments of the enterprise fragmented and fending for themselves. So how can you bring the employees and processes living outside the system back into the fold?
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Cash Converters was utilizing an earlier version of Maximizer to track contact details, basic phone notes and other communications. With its small team of sales, marketing, accounting and operations managers that managed the day-to-day operations of the business and its franchisees, the team began working out of the office more and more often. To assist them with this, they needed a solution that worked seamlessly with their business structure and processes, allowing them to work with updated information whether they were working at the office, at home or on the road.
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As Wiltshire Precision has grown, it has faced challenges common to manufacturers—controlling costs, constant efficiency improvements, competition from abroad, and expansion of customer base and shop space. After implementing an enterprise resource planning (ERP) system, Wiltshire’s newly automated processes resulted in greater efficiency—and a near-perfect quality rating. Discover the ERP solution’s other benefits.
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