Customer Needs/Requirements Management (CNM)

gathering data from point-of-sale and customer relationship management systems to figure out what products, features and functions will sell to what customer constituencies;

CRM Self-assessment Guide for Small to Medium Businesses
Maximizer Software

Most businesses recognize the strategic importance of customer relationship management (CRM), but some small to medium businesses (SMBs) continue…

How 4 Steps to Monitoring Team Performance Can Boost Your Bottom Line
Maximizer Software

Customer relationship management (CRM) software can work as a strategic business initiative to help companies accelerate sales while enabling…

Distribution: Costs Down, Customer Loyalty Up
Microsoft

Do distributors always have to settle for a trade-off between cost management and customer service? Is it impossible to keep costs down, yet…

“Lightweight” Product Process: How to Develop and Market Better Products Faster
280 Group LLC

“Process.” From entrepreneurs to corporate managers, the word brings up associations with running in sand, pouring molasses, or enduring water…

Customer Focused Self-service: Building the Balanced Business Case
RightNow Technologies

Countless customers are engaging in self-service, in the process helping companies save millions by deflecting service interactions to cheaper…

The Loyalty Connection: Secrets To Customer Retention And Increased Profits
RightNow Technologies

Customer churn rates are higher than ever: although businesses say they are devoted to loyalty, their management systems and budgets do not…

The Profit-minded Contact Center: Building an ROI Case for Customer Interaction Solutions in Financial Services
Portrait Software

Today, financial services firms are increasingly focusing on organic growth—forcing contact centers to drive cross-selling efforts as well as…

Managing Business Risk in Electronics and Computer Markets
Sage Software

Companies that build or distribute electronics or computer components face several risks that can jeopardize their operations and market value.…