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Service Level Agreement (SLA) Management
White Paper Results
Found 18 documents Page 1 of 3
123

Creating a Winning Data Transmission Service
Sterling Commerce, an AT&T company

Today’s data transmission departments are battling for budget and relevance. Moving files and ensuring delivery is getting tougher every day.…

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Reporting Value of IT Services with Balanced Scorecards
Proxima Technology

A balanced scorecard is a measurement system for management that provides real insight into the status of a business or some part of it. Developed…

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ITIL v3: Supporting the Evolution of IT Effectiveness for Improved IT Operations
Hewlett-Packard

IT is often characterized as distinct groups pursuing individual agendas and launching disconnected initiatives to increase operational…

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Managing Business Risk in Industrial Equipment and Supply
Sage

Industrial equipment manufacturers and maintenance, repair, and operations (MRO) distributors can’t afford to miss bidding deadlines, delivery…

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Outsourcing Best Practices—A Primer on Outsourcing Governance
OneNeck

The cardinal sin of outsourcing governance is to focus entirely on the mechanics and the price. If you do that, you’ll squander the true potential…

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The Impact of IT Service on Business Process Management
Proxima Technology

There are potential benefits of operating business process management (BPM) side-by-side with business service management (BSM). BPM and BSM…

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Advanced Virtualization and Workload Management on Itanium 2-Based Servers
SWsoft

When considering any software solution, two things come to mind: flexibility and cost. With virtualization technology, multiple applications can…

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Give Your Business What It Wants: Implementing Continual Service Improvement with ITIL Version 3
Hewlett-Packard

Most businesses today depend on their own IT departments to satisfy corporate governance objectives and meet increasing customer demand.…

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