Today, most people acknowledge that big data is more than a fad and is a proven model for leveraging existing information sources to make smarter, more immediate decisions that result in better business outcomes. Big data has already been put in use by companies across vertical market segments to improve top- and bottom-line performance. As unstructured data becomes a pervasive source of business intelligence, big data will continue to play a more strategic role in enterprise information technology (IT). Companies that recognize this reality—and that act on it in a technologically, operationally, and economically optimized way—will gain sustainable competitive advantages.
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BlackBerry® Enterprise Service 10 is a next-generation enterprise mobility management (EMM) platform for all your organization’s devices, including BlackBerry devices, as well as iOS and Android™ smartphones and tablets. Download this paper for an overview for migrating to BlackBerry Enterprise Service 10. You’ll get 10 tips that will help your information technology (IT) department migrate to BlackBerry 10.
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While most industries are rapidly adopting social media to engage with customers, the life sciences companies remain typically balk at extending social presence in a highly regulated environment. In view of recent Food and Drug Administration (FDA) guidelines on the responsibilities of life sciences companies monitoring social media, this paper intends to assist life sciences companies in determining the scope and potential impact of creating a social media engagement program.
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Banks are facing high levels of scrutiny from their customers and find themselves under great pressure to create value, win back lost customers, and maintain existing relationships as well as lower customer attrition levels. Three seemingly disparate trends—need for savings, growth in mobile usage and advent of coupon aggregators—together offer banks a way to create a sticky service. This paper discusses the idea of banks partnering with retailers to leverage their superior customer understanding to provide mobile coupons to their customers.
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This white paper discusses the importance of information technology (IT) security for enterprises dealing with changing business conditions. Any breach of security or intrusion into data can be damaging for companies, leading to financial losses and diminished reputation. Most companies today require the implementation of a holistic security program, and a partner who is aware of the most relevant technology and service for their kind of business.
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As the lines between work and personal life continue to blur, IT departments are under increasing pressure to support personal-liable mobile devices. But simply locking down a device to protect it limits its usefulness. Rather, companies need to use proper solutions that consider various factors such as the ever-changing regulations on safeguarding corporate data. Know 5 key points for developing a mobile workforce strategy.
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Two trends in telecommunications are driving productivity and competitiveness in organizations today. UCC combines diverse business-critical communications capabilities into a single system, while mobile devices keep an increasingly mobile workforce connected to each other and to business processes from just about anywhere. But choosing the right mobility component for UCC becomes critical. Here’s what to consider when making your choice.
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While mobility has been a key factor behind the consumerization of IT in the enterprise, it has created a new set of security challenges in the workplace. Read this research with IT decision makers from the various departments across the UK public sector to understand the challenges they are encountering in the face of compliance, control, cost, and consumerization, and to gain best-practice lessons in mobile enterprise management.
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More and more companies are opening corporate networks and data to consumer mobile technology. This consumerization of enterprise mobility increases productivity and business agility. But the lack of a strategic approach to the consumerization of IT creates security risks, financial exposure, and a management nightmare. Know how to embrace consumerization and turn it into a competitive advantage for your organization.
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Managing an increasingly mobile workforce has become one of the most challenging and important responsibilities for IT departments. Users want freedom of choice when it comes to the smartphones and tablets they use, yet added freedom can bring added risks in security. This paper examines criteria for mobile device management (MDM) solutions, including support for multiple platforms and a high degree of security and management.
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The tablet in the enterprise is a powerful new form factor, rich with device merits, productivity, and new strategic uses. Enterprises are on the cusp of a new mobile computing transformation, having moved past the siloed, field force-oriented deployments of three years ago and into the era of smartphone ubiquity in the workplace. Download this white paper to learn how to balance end-user and IT requirements.
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As the amount of information we generate grows and our relationship with it gets more complex, we must innovate new products and services to help us harness it, manage it, and tap into it more easily. These innovations allow us to connect more simply and effectively, when and how we like. This paper discusses these dynamics and explains how you can leverage technology to better capitalize on information in the context of your business.
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Today's IT infrastructure is more complex than ever. There are more applications, more servers both physical and virtual, larger global networks, and more data; all of which needs to be managed. Businesses can't afford to solve this problem by continually adding to headcount. They have to find a way to manage it all more efficiently. This white paper explains the top ten reasons why businesses are adopting IT process automation.
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To optimize customer buying experience and create a human connection to their brand, online retailers, or eTailers, increasingly turn to call centers. Although many eTailers invest in technology to thwart online fraud, many have ignored protecting their own call centers. Thus, these centers have not had the same level of fraud deterrence. Learn more about detecting call center fraudsters among a sea of valid shoppers.
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For many IT organizations, 2012 is about getting back on track to fulfilling pre-recession goals. Providing a remote desktop protocol (RDP) end-user experience that closely matches a PC-like experience, from anywhere and from any device, is not a nice to have but rather a necessity. This white paper identifies some of the RDP performance challenges facing organizations, as well as their potential causes and cures. Read more.
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Today's educators and school IT staff face a dynamic environment of exploding content sources and education applications. This white paper examines the challenges that IT professionals face in academic environments and discusses the ways in which Chromebooks directly address those challenges. It also presents a case study of one of the school districts that have begun transitioning from PCs to Chromebooks. Read more.
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BYOD (Bring Your Own Device) represents a sea change not only in the IT industry but in the wider business world, revolutionizing the way organizations operate and how employees work. While BYOD presents some challenges, it is effectively ushering in a new era of flexibility and efficiency that far outweighs the short-term logistical issues. Read this white paper and know how to reap the benefits of BYOD for your organization.
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The task of maintaining network and data security is one of an IT administrator's greatest challenges. In recent years, this already difficult task has been further complicated by the proliferation of mobile devices connecting to the network. This white paper discusses some of the challenges involved in delivering secure mobile access to organizational IT resources while also allowing for the use of mobile devices.
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Enterprise applications require fast access to large volumes of information, and are pushing the performance limits of traditional storage architectures. Although it's easy to add storage capacity by adding more disk drives and arrays, it's not so easy to scale storage I/O performance. See how hybrid storage pools enable a new approach to storage architectures--increasing performance, reducing costs, and simplifying management.
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Organizations worldwide are incorporating mobile devices into their arsenal of work gadgets, using devices such as smartphones for tasks ranging from checking e-mails and text messages to accessing enterprise systems. In this report, TEC research analyst Jorge Garcia examines the benefits and challenges of mobile solutions and provides guidelines for a successful mobile app deployment for the organization's lines of business.
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The maturity of online video and dynamic video content along with the convergence of broadcast, broadband, and mobile technologies has spurred demand for a specific, social, and seamless video viewer experience and created a video service opportunity for telecom operators. Read this white paper to find out how multiscreen cloud-based content delivery (MCBCD) services can open up new business models and monetization options—ad-supported revenue, user-generated content syndication, and digital media exchanges to connect content partners and buyers.
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With corporate e-mail, no single data set presents more challenges than Outlook Archives (aka PST files). This white paper provides steps to first identify all PSTs, then enable automated removal. The benefits include reducing the burden on IT, consolidation of storage, complete e-discovery, and deletion of old data. This plan works with most e-mail archiving solutions as they are unable to discover or relocate PST files.
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Unified communications (UC) has been making its way into the enterprise for years, but uptake has been slower in the SMB space. Many SMBs are concerned that UC is too expensive, too difficult to set up and maintain—or, worse, they are simply baffled by UC and its benefits. This white paper demystifies UC so that SMBs can gain a competitive advantage and differentiate themselves in a marketplace once dominated by large enterprises.
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As businesses expand to different geographies and markets, they develop new types of online tools and services to ensure growth. As end users interacts with these tools, it becomes critical to gain insight into the end-user experience. This white paper discusses the need to measure end-user experience from a global perspective and also how Site24x7 can help organizations achieve optimal level of quality end-user experience.
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In this age of mobility, organizations increasingly use mobile device management (MDM) software to secure, monitor, manage, and support their mobile device usage. The goal is to optimize the functionality and security of a mobile communications network while minimizing costs. If your organization is looking for MDM software, look at this MDM product comparison guide for the key features of some of today’s leading MDM solutions.
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As budgets for most businesses have been contracting in recent years, a growing number of SMBs have turned to IP technology to lower telecom costs to improve their bottom line. See how moving voice traffic to the data network allows SMBs to cut—or eliminate entirely—the costs associated with the maintenance of a dedicated voice network, including staffing and equipment, especially when they choose to deploy a hosted model.
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Many organizations are turning to managed print services (MPS) and benefitting from greater expertise, lower costs, and reduced IT burden. However, some MPS engagements are falling short in delivering the expected service quality. This white paper shows how by ensuring governance is an essential part of any MPS contract, both parties can better set appropriate expectations and increase their chances of creating an effective and successful MPS relationship.
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The view of technology has evolved over time—from a strategic enabler and a competitive weapon to an operational overhead. IT projects that come in over budget and with missed deadlines and lackluster results do not help matters. It is up to the CIOs to restore the perception of IT in the enterprise, by understanding the company’s goals and showing business leaders how IT projects and services can help reach them faster.
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Mergers and acquisitions (M&As) often lead to a lot of confusion, particularly with regard to systems and processes. Usually, monolithic enterprise resource planning (ERP) systems are in operation in both the firms, which are programmed with specific knowledge intrinsic to the firm’s core operations. This paper debates the options that have to be considered when both the firms are being managed by similar, competing, or best-of-breed ERP packages.
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The increased use of mobile devices has led some organizations to undertake a corporate mobile strategy to reap the benefits of mobility. Download this report to learn why you should too. Find out what the complete mobile framework encompasses, along with three key considerations for enhancing your corporate mobility return on investment (ROI).
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Striving for employees to be able to collect, update, and access data anytime anywhere, organizations are leveraging smartphones and tablets to extend HR data and processes, creating new thresholds of efficiency, decision-making, and competitive advantage. Read this research report for new insights and examples on how mobility is impacting enterprise applications, data and processes, with a particular focus on HR applications.
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By 2016, smartphones and tablets will put power in the pockets of a billion global consumers. Mobile is not simply another device for IT to support with a shrunken Web site. Rather, mobile is the manifestation of a much broader shift to new systems of engagement. Download this paper and know how such systems of engagement will help firms empower their customers, partners, and employees with context-aware apps and smart products.
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In many organizations, it is workers bringing their own devices into the workplace who are forcing the hand of IT policy makers. But as new devices are coming to market faster than corporate IT can formulate policies about them, application management is quickly becoming a fundamental mobility management challenge. Those companies with the best mobility implementations will win in a world of real-time business engagement. See how!
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Data drives business today, as IT managers and security executives face enormous pressure to use data effectively and securely. They require quick, agile transmission of data via a wide number of communication channels and devices, with smartphones and tablets being an increasingly prevalent data consumption device. Read this report and know the mobile challenges, as well as the elements for securing your corporate mobile strategy.
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Effective IT systems management is a challenge, especially for midsized companies that must maintain sophisticated IT environments without the budgets of their larger counterparts. This comprehensive guide provides IT newcomers—as well as experienced veterans—with all the information they need to understand the best ways to align people, processes, policies, and tools for a cohesive, streamlined, and supportable IT infrastructure.
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Enterprises of all sizes struggle to find and deploy effective systems management solutions. In the solution evaluation process, they need to weigh feature/function criteria along with less tangible characteristics in order to make an appropriately calibrated decision. Download this guide from Dell KACE for a comprehensive feature/function checklist, as well as additional considerations for evaluating systems management solutions.
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With the latest versions of Intel vPro technology, KACE Appliances offer remote management capabilities for systems that are better than ever—even when the KACE agents are not running, or the system is blue-screened, or has hardware or startup issues. This paper details how Dell KACE Appliances can be integrated with the Intel vPro technology to offer effective remote system management and recovery.
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Given the complexity of today’s dynamic IT infrastructures and the broad range of management disciplines necessary to support them, choosing a lifecycle management solution can be a difficult and bewildering project. Simplify your project by downloading this side-by-side functional and financial comparison of solution suites from four of the leading vendors in this market space: Dell KACE, LANDesk, Microsoft, and Symantec.
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JurInnov’s director of information systems and security provides a detailed analysis of why development of a security-oriented corporate culture is imperative for companies wishing to keep their electronically stored information secure.
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Creating and maintaining a successful digital experience that drives business results requires the right research insight, design, technology, and ongoing optimization. Forrester conducted an online survey of 209 digital experience professionals in the US to evaluate current practices around Web site monitoring and digital experiences. Read about the adoption, benefits, and challenges of current data-driven design processes.
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This paper highlights the environmental impact of printing and discusses how a managed print service can support an organization's sustainability goals, while also lowering costs and driving business efficiency.
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The causes of a cloud outage can differ—software updates, networking interruptions, a bolt of lightning. But one thing is for certain: a cloud computing outage can significantly impact revenue generation, business continuity, and customer satisfaction. That’s all the more reason for companies to stay on top of their cloud computing environment. This white paper offers five ways to better manage a cloud-based IT infrastructure.
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In the coming years, a new Internet protocol, IPv6, will gradually succeed IPv4. The two Internet protocols aren’t interchangeable or compatible, so organizations will have to run them both in parallel on their networks for some time. This checklist offers five steps as a phased, cost-effective approach to move to the next-generation Internet protocol.
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As private equity investors acquire manufacturing enterprises, it becomes increasingly important to centralize the growing mass of performance data. A new breed of ERP provides the oversight and control necessary for private equity managers to ensure resources are working toward the same goals. Download this paper for key considerations private equity-backed manufacturers need to look for when evaluating technology enablers.
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Lawmakers and auditors have begun to require extensive safeguards for personal data residing on laptops, distributed personal computers, and handheld devices. They are also mandating protections for data being transferred to and from mobile employees over wireless connections and public networks. This white paper discusses the ensuing challenges faced by financial institutions and describes some of the tools that exist to prove compliance.
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Android is here to stay, especially as BYOD programs gain popularity. To remain secure and compliant with industry standards, enterprises need a way to protect and manage the wide range of available devices, versions, and idiosyncrasies of the world’s most popular mobile operating system. See how mobile device management (MDM) platforms can provide a stable universe for Android devices to be securely deployed in your workforce.
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The Federal Information Security Amendments Act of 2010 (FISMA 2.0) contains several major new provisions, the most significant of which may be a requirement that every agency’s security program include “continuous automated monitoring of information systems used or operated by an agency or by a contractor of an agency or other organization on behalf of an agency.” This paper examines the implications of this requirement and looks at a set of host-based services that can be used to monitor and manage mobile and remote endpoints.
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While companies seemed willing enough to let the applications that surround and extend their enterprise resource planning (ERP) system reside in a software-as-a-service (SaaS) environment, they were less willing to place their systems of record in a cloud they did not specifically own or control. But that is changing. This white paper discusses the advantages of a SaaS environment for ERP and argues that the cost savings can be substantial.
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Organizations today face fierce competition. One strategy for gaining a competitive edge is to look to advanced technological options focused on the core business. With the rapid adoption of cloud computing, organizations can take help from technology partners to cope with their technology requirements. Know the key points and get guidance for selecting a technology partner for Windows Azure cloud computing platform.
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Social networks offer many opportunities for businesses to gain a closer engagement with their customers. This appears to be an unstoppable bandwagon that all organizations must leap on before they are left behind, but is it that simple? The social network landscape is packed with choices and pitfalls for the unwary, so a careful and appropriately nuanced response is required. Read more on how to best use social media.
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This Network Monitoring and Troubleshooting for Dummies book introduces you to common network performance management (NPM) issues and gives you a new way of looking at solving them. This perspective allows you to see your network from your users’ point of view—namely, the services and applications they use and their experience with them. Of course, you can still get down to the other flow and packet levels, but macro-level visibility is a key differentiator in your ability to monitor and troubleshoot network performance efficiently.
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Much of a network professional’s time is spent in the weeds—fixing what breaks and trying to keep infrastructure humming so users don’t call the help desk. Climbing out of the weeds to take in the big picture and lay the groundwork for better future performance seems a luxury. This report introduces best practices for improving the performance of mission-critical networked applications and provides pointers for what to look for in a measurement tool in a WAN-optimized environment.
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Riverbed Cascade is a new type of tool that incorporates traffic monitoring, packet capture, and protocol analysis to provide an application-aware view of the network. Now you can see the path of applications as they traverse the network, and get a user’s eye view of availability and performance. Download this white paper from NetMedia to learn how Riverbed Cascade can help to solve your IT performance challenges.
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Application discovery and dependency mapping (ADDM) solutions automate the discovery and mapping of transactions and applications to the underlying infrastructure. The service models created by ADDM solutions then become invaluable tools for supporting many aspects of data center management. Download the white paper to learn about Riverbed Cascade, an application-aware network performance management solution with built-in ADDM capabilities.
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The increased deployment of mobile solutions in the workplace can make navigating the corporate landscape challenging and risky. While organizations are rightly deploying mobile device management (MDM) solutions as means to secure their mobile devices, there is more to be done. This executive insight examines the need for organizations to deploy a holistic enterprise mobility management solution that goes well beyond MDM.
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In the unwired enterprise, mobile devices connect the boardroom to the shop floor to the consumer across the supply chain. They empower people and companies that employ them. This friendly guide looks at how your enterprise can manage and leverage this technology to ensure your organization is productive and secure. Understand the key aspects of enterprise mobility and know how you can boost your bottom line through mobility.
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An increasing number of organizations are permitting employees to bring their own mobile devices into the workplace to be used for work purposes. While this practice may first appear to reduce enterprise mobility costs while increasing employee productivity, it also poses new risks and may actually increase costs if not properly managed. Know how to cost-effectively manage this Bring-Your-Own-Device (BYOD) phenomenon.
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Today, more and more companies are launching mobile applications, creating a mobile professional workforce across job roles and categories. This white paper provides a framework for CIOs on how to create a mobile application strategy for their business. It gives a step-by-step guide to the different stages involved, from choosing a focus, to building and deploying, to the ongoing support of enterprise mobile applications. Read more.
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This white paper describes the need for IPv6, the benefits it can provide, and how important it is to take a holistic view of IPv6 migration from a business perspective.
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Mobile device interfaces can enhance customer engagement by providing services such as pricing information and user review facilities. The upward trend in the sale of smartphones further validates the importance of creating retail mobile solutions. By leveraging the potential of mobile commerce, retailers can unify the customer experience across channels and better understand customer behavior through analytics. In this context, retailers have started to develop sophisticated mobile platforms that capture shopping preferences and customer location, create shopping wish lists, provide rich product information, integrate social media, and so on. Download this white paper to learn more.
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Due to the growth in mobile lifestyle among customers, the adoption of mobile devices and applications in manufacturing plants and facilities is on the rise. This trend has led to more efficient collaboration and innovation in manufacturing. Indeed, the convergence of mobile devices and networks has enabled an in-depth observation of customer behavior at levels that were not accessible prior to mobility. For mobile success, manufacturers will benefit immensely by partnering with experienced mobility technology and service providers. Download this white paper to learn more.
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The oil and gas industry is faced with not only the challenges of volatile prices but also the various risks from owning and operating critical infrastructures and assets. In order to overcome these issues without compromising cost efficiency, IT services within the process control domain (PCD) need to be transformed. This encompasses the outsourcing of IT services within the business-critical PCD so that the organization benefits from the best practices of wider enterprise IT. Transforming IT services within the PCD not only helps reduce costs but also helps meet the common business challenges faced by the oil and gas industry. Download this white paper to learn more now.
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This paper highlights potential approaches for bringing together mobility technologies, and examines how these approaches contribute to resolving operator concerns about deploying services and combating congestion.
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IT pros managing hospital data centers with mixed network environments, long lists of remote access protocols and applications, multiple user interfaces, and what often feels like way too many tools, are searching for remote access management solutions that are efficient, secure, and cost-effective to deploy. Learn which criteria to use as a benchmark when choosing a remote access solution for a health care environment.
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In this white paper, the author discusses the real-life challenges faced by field technicians and how those technicians can be empowered with mobility solutions to improve field productivity, increase the accuracy of diagnostics, reduce warranty and invoicing cycle times, increase service revenues, and most importantly, improve the customer experience.
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Today, wi-fi is embedded in virtually every mobile Internet device and common hotspot services have formed to fill the gap in ensuring effective coverage for today’s service providers worldwide that offer smartphones. Download this white paper for a deep dive into the impact of wi-fi deployment, wi-fi’s role in data offloading, and best practices for wi-fi and adoption in business models.
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While the role of IT in product development and sales has increased tremendously, a disconnect remains between the IT and business sides of an organization. Some organizations also incorrectly believe that IT spend does not add direct value to the business and hence is not justified. The onus is on IT to mend this perception by delivering tangible business value. Learn how.
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Power over ethernet (PoE) allows network administrators to deploy VoIP phones, WLAN access points, IP security cameras, and other powered devices without having to install AC outlets, pull cables, or modify building plans. By eliminating the need for separate electrical wiring and power outlets, PoE technology can deliver savings of up to 50 percent compared to traditional network powering infrastructures. Learn more now.
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Test language is a dictionary of keywords that helps testers communicate with one another and with other subject-matter experts. The keywords replace common English as the testing basis and create an approach called keyword-driven testing (KDT). KDT can be used to improve communication between testers, avoid inconsistency in test documents, and serve as the infrastructure for test automation. Download this white paper to learn more.
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This white paper reveals the results of a survey that examined how companies can intelligently manage devices to create value, and to look at implications for improving energy efficiency. While recognizing there are challenges facing smart management of devices, one third of those who responded to a related survey also acknowledged that such efforts could help cut costs or increase profits significantly across many areas of the business. Learn more. Download this white paper now.
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Cloud and virtualization both help deliver optimal resources, on-demand utilization, flexibility, and scalability. However, business owners often have to address issues that are common with computer networks such as unauthorized use, outside intrusion, data loss and technical support. A managed services solution that is well-planned, efficient, and cost-effective is crucial to maintaining a functioning network. By outsourcing service management, organizations can devote time and resources to more important aspects of the business, while critical systems and data are hosted in a secure environment. Learn more. Download now.
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While technology has improved quality of life, it has also contributed to global environmental imbalance, particularly in terms of greenhouse gas emissions. However, technology, combined with smart policy, can significantly reduce the emissions responsible for climate change. Learn where IT has high-impact potential to reduce carbon emissions while boosting profitability—and how you can use IT to “green” your practices for larger-scale benefits.
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Security breaches are perpetrated by a wide variety of external and internal sources, including hacktivists, targeted attackers, and profit-motivated
cybercriminals, as well as through mundane everyday occurrences, such as missing laptops and thumb drives. To address these compliance and privacy issues, organizations have responded by adding layers of controls and integrating them with varied results. Now, those organizations realize that making security simpler is the ultimate strategy for ensuring end user adoption of new security measures and meeting multiple, overlapping regulatory requirements. This paper is a review of DigitalPersona Pro, its integrated approach, and its features and efficiencies in these areas.
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The growing adoption of laptops and other portable devices is changing the foundation of traveling and telecommuting. Laptops have overtaken desktops as the computer of choice for business users. While endpoint protection has been traditionally associated with solutions like antivirus and firewalls, these technologies don’t adequately protect data against theft, loss or unauthorized access. Learn more. Download this white paper now.
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This report discusses the policy and business drivers of "clean tech," and the development of the clean tech sector in terms of business models, globalization, technological diffusion, and growth. The emphasis on clean tech has increased in recent years due to international concerns about the economic impact of climate change caused by GHG (largely CO2) emissions from energy production and consumption. This report examines government policies in different economies, and focuses on clean tech opportunities for software services such as measurement and monitoring, platform efficiency software, mitigation software, system integration, and managed services consulting.
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Today's organizations, faced with stricter internal security policies and multiple regulatory compliance requirements, continue to struggle in their efforts to make Active Directory auditing simpler and more adept at fulfilling their needs. Native Windows auditing mechanisms don't meet the demands of modern businesses, and administrators are often left in the dark about significant and potentially harmful Active Directory changes. Learn how to easily improve native Active Directory auditing without making dramatic changes to your IT infrastructure in this eye-opening white paper written by renowned industry expert Don Jones.
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These days, the IT department can’t just focus on keeping servers up and running, getting users the access they need, and bringing new services online to benefit the business. IT is, unfortunately, also the last line of defense in the organization’s security and compliance efforts. Microsoft MVP Don Jones recounts the top 5 horror stories associated with poor auditing. Read this white paper and prevent these nightmares from happening to you.
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For the second year, Symantec’s SMB Disaster Preparedness Survey revealed that small to medium businesses (SMBs) are not taking disaster preparedness for their computer and networking systems as seriously as they should. Most SMBs don’t take action to prepare for disasters until after they have experienced loss from downtime, and this lack of preparation has a significant impact on their customers and their business.
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Objective performance testing was performed on four publicly available small business endpoint protection products and a pre-beta version of another endpoint protection product, on Windows 7. The products were benchmarked using thirteen performance metrics to assess product performance and system impact on the endpoint or client machine. This report presents the results from these performance tests.
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The explosive growth of enterprise data poses new storage and data management challenges for enterprises. This white paper details how organizations can leverage cloud-based storage offerings as part of their data protection plans. The paper also takes a closer look at solutions offered by Riverbed that allow organizations to integrate cloud-based storage within solutions that address a growing set of data protection demands.
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This guide to networking for small to medium businesses (SMBs) is designed to help decision makers quickly identify their specific needs and includes a discussion of buyer types, product requirements, cost considerations, and vendor relationship needs for several areas of networking technology, including server hardware and operating systems, routers, backup, network management, and client security.
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Just to survive, let alone thrive, smaller businesses need a complete Web infrastructure that is stable, scalable, and secure. And it begins at the very first point of contact between vendor and customer: DNS, or Domain Name System. This white paper examines how managed solutions for external DNS can combat Web site crashes, distributed denial of service (DDoS) attacks, and plain old downtime.
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Businesses today demand that their information technology (IT) functions deliver certainty, confidence, and agility while improving efficiency. This white paper explains how Attenda provides a way for businesses to achieve their IT goals while avoiding the pitfalls of wholesale outsourcing or uncontrolled consumption of public cloud services.
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This white paper describes some of the common challenges associated with protecting data on laptops and at home and remote offices and portrays proven solutions to the challenges of protecting distributed business data by establishing a private cloud/enterprise cloud. Learn which best practices can ensure business continuity throughout an organization with a distributed information technology (IT) infrastructure.
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This whitepaper delves into the common problem of shifting from one mobile platform to another, in particular, Apple’s iOS to Google’s Android or vice versa. Each platform’s background and features are discussed, along with development considerations, monetization, and deployment. Other aspects included are the differences in hardware and programming languages, multi-platform options, and testing applications.
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Various scenarios can impact the resources for a rollout delivery team when utilized for large technology infrastructure rollouts at multiple locations. Shifting processes, methodologies, and resources can streamline the technology rollout at each site. This paper explains how alterations to the rollout delivery team configuration, as determined by project variables, can impact site delivery and your business. Read more.
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This report focuses on how cloud infrastructures are being used by sales and marketing, finance, and operations in professional service organizations (PSOs). It outlines the benefits of using a cloud infrastructure to manage enterprise resource planning (ERP) and other enterprise systems. With the right solutions in place, globally dispersed project teams have unlimited accessibility to secure and reliable information.
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Balancing employee requests for keeping mobile channels open, while getting the right level of work and commitment from them, should not be left to chance. All organizations need to fully understand their employees’ mobile usage and behaviors to be able to put appropriate policies in place to ensure business requirements are met while acceptable personal use is still enabled. Read this white paper to know how to do this.
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Electronically stored information is a key asset to any organization, but it is often insufficiently cared for. Failure to protect data can result not only in steep fines, but also in loss of competitive advantage of the company. To ensure the safety and integrity of information, read this report on data governance examining how well European businesses understand the risks and what steps they have taken to address them.
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Old-style, one application per physical server data centers are not only nearing the end of their useful lives, but are also becoming barriers to a business’ future success. Virtualization has come to the foreground, yet it also creates headaches for data center and facilities managers. Read about aspects of creating a strategy for a flexible and effective data center aimed to carry your business forward.
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As product lifecycles continue to shrink and product complexity increases, reducing the time it takes to introduce new products has become a strategic imperative for companies. Businesses must have clean and accurate product data that’s consolidated across sales channels and back-end systems. Find out why product information management and master data management platforms are key to getting products to market faster.
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This white paper analyzes the return on investment (ROI) that customers can expect from their enterprise network solution, based on interviews with customers. Additionally, you will read about the business case for proactively managing network and application performance. Get the visibility you need to achieve your IT objectives. Download this white paper today.
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Comprehensive management and protection of information can be achieved only when both data centers and end points are controlled by managed service providers (MSPs). MSPs must change their thinking and embrace end point management, ensuring IT availability, data security, and business continuity. See how MSPs with the right tools and services are well positioned to strengthen customer relationships and grow market share.
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One area of cloud computing that presents significant opportunity is data protection as a service. However, not every business model for data protection services has an equal potential for success. This paper is intended for managed service providers (MSPs), value-added resellers (VARs), IT solution providers, and system integrators who are offering, or are interested in offering backup and recovery as a service.
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By surveying two hundred IT professionals direct, IntaPeople has been fortunate enough to gain an insight into some of the measures bosses can take to keep their IT staff happy. This white paper aims to explore some of these expectations so that companies can curb what is often a merry-go-round of IT staff, and concentrate on shaping the future of their business instead.
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ATEN developed patented technology to correct a particular cable-induced distortion, described as skew, in order to cut video distortion automatically with one-way signal detection. Find out more.
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This white paper looks at the value of email availability and how it can be improved. It examines the key characteristics and capabilities of each type of solution. And it looks in detail at an option that meets key requirements whenever an email availability strategy has to be planned, implemented and managed to time and to budget. IT professionals looking to improve their existing IT security should read this paper.
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This systems’ monitoring and management vendor evaluation checklist from Uptime Software is designed to help IT managers and administrators as they search for the right solution. It is intended to be a generic list that can be updated, expanded, and customized depending on your exact requirements. You are welcome to edit and modify each of the items as you see fit.
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IT managers have to protect the business against malware, keep Internet bandwidth available for legitimate business needs, and enforce acceptable use policies for the human resource department. Managers must also find a balance between allowing reasonable personal Internet use at work and maintaining productivity and concentration in the office. Learn how to deal with the top 10 threats facing these managers.
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IT managers need to establish policies for Web use in the workplace. This paper discusses how Internet bandwidth is a finite and expensive resource that needs protection from spammers, criminals, hackers, time-wasters, and employee misuse. Not only is it expensive and limited but it is a vital business tool. Discover the true cost of Web use and misuse, and learn the steps you can take to reclaim your company’s Internet.
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Monitoring servers, environments (physical and virtual), platforms (AIX, Solaris, Windows, VMware, HP/UX, Linux, Novell), applications (e-mail, Web, CRM, ERP, e-commerce), and services (service level agreements) is critical for IT departments. But it can be a daunting task to find the right monitoring solution. This paper examines the differences between agent and agentless monitoring, to help you make the right decision.
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In September 2009, IBM Tivoli commissioned Forrester Consulting to examine the total economic impact and potential return on investment (ROI) of deploying monitoring solutions from IBM Tivoli—the IBM Tivoli Monitoring (ITM) and IBM Tivoli Composite Application Manager (ITCAM) family of products. This paper provides a framework to evaluate the potential financial impact of those products on your organization.
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Your company needs an approach to server-side application distribution and provisioning that is architected for the cloud and designed for IT, if it’s going to deliver on the business promise of virtualization. Learn about one solution for solution for provisioning and deploying server-side applications in the cloud—or anywhere else.
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The printing environment is now an integral part of the IT infrastructure. Organizations that use managed print services (MPSs) are seeing reduced cost and increased efficiencies. Using MPSs optimizes the way in which networked printers, copiers, and multifunction peripherals (MFPs) are managed to minimize the wastage of paper and toner. Find out how effective MPSs offer cost transparency and reliable service levels.
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With the boom in sales of smart mobile handsets, the opportunity for developing and selling mobile applications is ever more appealing. But the market is changing and evolving rapidly, with new concepts and technologies vying for attention. Discover why, in order to gain momentum, mobile applications need to have both appealing value for customers and the most appropriate, rapid, and wide-reaching routes to market.
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Managed print services (MPSs) offer organizations the opportunity to control costs, reduce the complexity of managing a heterogeneous infrastructure, and improve business processes. With many organizations striving to do more with less, MPS can cut expenses by passing control of complex printing infrastructure to the experts, and leaving the organization to focus on its core business competencies. Find out more.
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This paper focuses on identifying the similarities and differences between Oracle Financial Analyzer (OFA) and Hyperion Planning (HP). For users who are migrating, or thinking of migrating, to Hyperion Planning, strategies will be discussed to ensure their existing functionality can be replicated in HP. The paper is aimed at users who are familiar with OFA or similar multidimensional database applications.
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Every day, companies around the world use instant messaging (IM) and document collaboration systems to solve problems quickly, and maintain real-time connectivity between employees. This kind of instant communication and collaboration can be crucial to a company’s success. Learn about enterprise-level IM systems, and find out which features and functions are most important for corporate and business users.
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The Payment Card Industry Security Standards Council (PCI SSC) has published a PCI DSS Wireless Guideline which acknowledges that wireless is a clear and present danger to network security and those who collect, store or transmit card holder data must take steps to assure that it is secure, whether or not wireless is deployed in the cardholder data environment. Organizations that handle payment card data must take steps to secure the CDE against wireless threats including unmanaged and unknown wireless devices in the environment and must scan all locations. This white paper helps organizations understand how the PCI DSS 1.2 wireless requirements apply to them, how to meet those requirements in a cost effective way, and how to secure your network and cardholder data from wireless threats.
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Wireless Fidelity (WiFi) has become a mainstream technology offering great benefits and efficiencies but carrying with it unique security challenges. Unsecured WiFi provides an easy target for hit-and-run style attacks allowing hackers to cause severe damage while remaining invisible and undetected. Ignoring the specific requirements for securing their enterprise network and users against WiFi vulnerabilities, businesses risk loss of confidential data, legal fines and penalties, and brand erosion. By following WiFi security best practices and using the right tools, enterprises can reap the benefits of WiFi while protecting their IT infrastructure from WiFi threats.
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For managed services providers (MSPs) aiming to serve small and medium-sized businesses, the ability to capture and retain lasting customer relationships is a determining factor for long-term profitability. Only by clearly and consistently communicating your value to your customer can you hope to attain the role of trusted advisor—a position that will help protect you from losing business to lower-priced competitors. Learn how an integrated, offline reporting solution can help ensure that your customers perceive your value in the ways that matter most to all managers within the customer organization.
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A business' success delivering managed services depends on its ability to improve the delivery of effective and efficient services to its customer base. Learn about ways that managed services providers (MSPs) can develop a higher-value business by improving their ability to attract and retain high-quality customers and provide IT services in an effective manner.
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Service companies that want to thrive need to find a better way to deliver services and run their business. Automating IT services is the answer, and it should be the immediate goal of any company that aims to stay in business as market pressures increase. Looking beyond basic automation, becoming a managed services provider (MSP) should be the long-term goal. Discover ways to ensure your service company's survival in today’s competitive IT services market.
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Margins on profitable products and services erode as they become commoditized. And now, the same process is starting to happen to the IT services market. To avoid the commoditization trap and distinguish their services from their competitors, managed services providers (MSPs) need to develop a two-pronged strategy that involves delivering higher-value services that yield greater profit margins, and driving down service delivery costs so they can effectively deliver responsive, tools-based services to compete efficiently in a commoditized market. Find out how.
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Most IT service providers have always and continue to operate in a break/fix service environment. When a customer calls with an issue, the service provider drops everything to fix it. Under these circumstances, service providers have a difficult time forecasting monthly revenues and staffing needs, which has a huge impact on profitability. Add to this the intense competition, excessive customer turnover, low technician utilization rates, and shrinking margins that characterize today‟s market, and the result is IT service providers anxious to find a new way of delivering their services. Learn about innovative IT-as-a-Service initiatives that are defining the new IT value chain of the future.
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Enterprise internet protocol (IP) telephony has proved to be a great communication tool to unite distant employees in a solid team, to reduce costs for international calls, and to improve productivity. Moreover, there are many ways to make enterprise IP telephony network usage even more attractive.
Learn five effective ways to reduce expenses for paid calls; four valid tips to decrease costs for IP telephony network ownership and administration;
and a unique solution that combines call-accounting and IP telephony network administration features to cover all the ways of telecom costs reduction.
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Most enterprises waste millions of dollars annually by not managing their telecom spend in a standardized, centralized, more accurate way. Having ballooned up to being in the top four overall expenses of the entire company, telecom expense management (TEM) is something you should put on your radar—sooner than later. Find out why your telecom expenses are rising, and how you can work globally to reduce them.
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Why install an Internet content filter? Schools can use one to set limits on students’ Internet access. Businesses might want to use a content filter to ensure employees better focus on the task at hand. But unlimited Web surfing also increases the risk of infecting your system with malware. Learn about five factors can help you better understand why you need a content filter, and how to select a content filter solution.
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Today’s mobile software companies face a daunting challenge: How can they achieve quality while getting to market swiftly? After all, speed is king in the mobile market. The trade-off between speed and quality in mobile software development is an illusion—or should be. Get a closer look at the situation with a framework that presents a way to use quality assurance (QA) processes to accelerate development.
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Does Google keep an eye on Microsoft? Does Microsoft keep an eye on Apple? The answer, of course, is “yes.” Why does it matter what the other guy is up to? Because in business, you’re not operating in a vacuum—the turf is competitive and ever changing. Not only do you need to know what your competitor is doing, but also what it’s using when it comes to online marketing and search engine optimization (SEO). Learn more.
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Consultant Paul Mitnick chose the Training Partner learning management system (LMS) to help a real estate firm consolidate its learning management program. In addition to a breakdown of the steps involved in his LMS software selection process, you’ll also discover how the LMS implementation went—including the testing and timing involved in ensuring that all data was in the new LMS before it was accessed by users.
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Standards can play an important part in enterprise learning, from the development of learning content to how it interacts with database management applications—specifically learning management systems (LMSs) and learning content management systems (LCMs). This document provides an overview of the standards that affect learning technologies and advice on how to work with vendors of standards-affected technologies.
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Is a total ban on workplace social networking a good idea? Companies should take more calculating points of view and look at how to turn the negative effects of social networking into positive effects. Employers can manage employee social networking to maximize the positives. The strategy combines employee education, well-thought-out acceptable use policies (AUPs), and—critically—effective Web filtering technology.
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Acts of cyber aggression could lead to a cyber war or worse. Capitol Hill is giving attention to this security issue, and vendors are creating new offerings and expanding existing programs—creating new opportunities in the defense industry and opening doors for new players. Learn more about the blurring between information security vendors servicing the private sector and those in the defense and intelligence industry.
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Most document security companies concern themselves solely with the prevention of unauthorized access to content. Online publishers, on the other hand, struggle to find a balance between document security and a satisfactory reader experience. A new approach to document security can give online content publishers the ability to protect their content without adding unnecessary complexity to document access. Learn more.
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The increasing use of virtualization allowed managed hosting providers to reduce costs by sharing infrastructure between customers, creating the earliest versions of what is now known as cloud computing. Platforms managed by specialists provide higher service levels, greater ease of secure access, and more manageable costs than many companies can achieve internally. Discover more about Europe’s managed hosting market.
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IT departments rarely have the luxury of spare capacity or sufficient knowledge of all the products and technologies that the rest of the organization expects. However, IT is an integral part of most companies, and supporting diverse or specialized technologies and understanding their impact on the business is necessary. Organizations not only need third parties—they need them to be focused and cost-effective. Learn more.
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Twitter, Facebook, LinkedIn, and blogs are just a few Internet services that make up the new growing digital world called social media. Many companies have seen the influence these new sites can have on their organizations for both good and bad. All companies should ask themselves, "How can we tap into the power of this new method of communication to improve our business and the experiences we provide our customers?"
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Sadly, a division exists between business analysts and IT—they often perform separate data-related duties. There are benefits for companies that unite business analytics with business intelligence. But the adaptive information cycle—a model linking the center-out approach of traditional data warehousing to the emergent prototyping typifying today’s analytic environment—is not as complex as it may sound. Learn more.
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Backing up your critical data on compact disc (CD) or digital versatile disc (DVD) is risky business. Disks can be easily damaged by routine use or natural disaster, lost, or stolen. CD and DVD backups are rarely taken offsite, and are not secure, automated, or full featured. Discover 10 reasons why you need to find a better data backup solution for your business, and avoid the endless expense of backing up on CD and DVD.
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IT has long been seen as one of the best ways to address the challenges of the business environment. Yet the complexity and rigidity of IT infrastructure keep IT from fully serving the business. IT could better help serve your customers and reduce business costs if it were provided as a service. Find out more about IT service management standards and best practices, with a focus on SAP’s approach to IT optimization.
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IT managers realize that service-oriented architecture (SOA) projects are no longer an “if”—they’re a “when.” SOA can help achieve your number-one goal: aligning IT with business. If you’re in the consideration and planning stage, you’ll need some practical strategies for a business-driven SOA deployment. Find out how packaged solutions can accelerate SOA deployments, ease the burden of SOA management, and more.
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Databases serve a lot of different business applications, all of which must work in perfect harmony to provide a good customer experience. Therefore it is important that the databases offer the best availability and performance. What does performance mean to you? Before you begin looking for a database 2 (DB2) monitoring solution, you should answer this and other questions about your business processes and your needs.
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IT has long been one of the best ways to address business challenges. Yet significant obstacles at the level of IT infrastructure stand in the way. Siloed IT operations and rigid IT management processes can impede business agility. When IT partners with the business to act less as a technology provider and more as a service provider, business objectives can be achieved more efficiently and cost-effectively. Find out how.
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During a downturn economy, the IT department is often among the first to be hit with senior executives’ cost-cutting initiatives. Yet in some instances, IT investments deliver more value to a company’s top and bottom lines—by creating new efficiencies and increasing revenues—than any savings gained from traditional IT cost-cutting. Discover the other reasons why your IT spending can actually save money in the long run.
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For business everywhere, the growth in the Internet has resulted in an enormous challenge to effectively and affordably manage, store, and archive digital files. In small to medium businesses (SMBs), solutions to store and manage digital files are often on a PC server or external hard drive—which can limit growth. SMBs should look for a storage and file management solution that allows for incremental growth. Find out why.
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Web-borne malware is now more common than malware entering a company through e-mail. The number of Web sites carrying malware increased by 400 percent in 2008. This can cause serious issues for your business. You need to proactively protect your networks both by instituting acceptable usage policies for employee Web usage and by implementing a solution that can effectively combat these malware intrusions. Find out how.
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Small and medium businesses (SMBs) face many time-consuming tasks when looking for a Web presence, especially if they don’t maintain in-house resources to manage their Web servers. Managed hosting services provide a coordinated, comprehensive solution for SMBs. Discover how managed hosting services can help SMBs tackle these tasks and reduce costs while maintaining reliability, uptime, and security.
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The IT landscape has grown into a complex system of servers, networks, locations, products, and processes. Making all these systems work efficiently and securely has become an enormous task. This four-chapter e-book can help you identify the issues surrounding the design, control, and management of jobs, and give you insight into best practices for an efficient, maintainable job scheduling and workload automation system.
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Today’s Web applications exist in an environment vastly different from when businesses first entered the Internet. Few companies have a comprehensive Web application security program to prevent Internet-borne security breaches. Learn how security concerns for Web applications are different than for traditional applications, and how to build a Web security program that curbs costs and provides effective security.
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IT spending is often an issue for companies, but in difficult economic times it’s even more important to see what benefit IT can bring to the business. But IT investments are most effective when they improve business performance. Find out the degree to which organizations in the United Kingdom (UK) understand what IT is doing for their businesses, and in particular how some companies measure this and benefit from it.
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While network complexity and bandwidth demands continue to increase, applications such as voice over Internet protocol (VoIP) increase performance requirements. Today’s network administrators need versatile monitoring and analysis tools to quickly troubleshoot and monitor security and compliance. Retrospective network analysis (RNA) tools let you go “back in time” to reconstruct failure or attack. Discover the benefits.
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Integrative software as a service (SaaS) business systems are a way of transforming your finance operations. SaaS can position finance as the nexus of standardized, real-time information. Finance executives should investigate SaaS solutions and providers, so that finance and IT can work together to enable a cost-effective transformation of finance to a stronger leadership role and improve finance’s value to your company.
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Regulations regarding digital information use, storage, and protection are meant to help maintain the integrity and security of public and private networks. Compliance measures such as the payment card industry (PCI), the Gramm-Leach-Bliley Act (GLBA), and others focus on the long-term retention and integrity of all data. Achieving secure, long-term data retention is easier with log management and incident response tools.
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Companies using traditional means cannot cost-effectively respond to daily threats. Analyzing such threats is cumbersome and time-consuming, involving multiple applications for code analysis, as well as a network of computers. Emerging threats cannot be addressed by the same human resources as in the past. Learn how those expert skills and knowledge have been transferred to a data security system with artificial intelligence.
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Unmanaged employee use of e-mail and the Web can subject your organization to costly risks including litigation, regulatory investigations, and public embarrassment. Responsible organizations should deploy clearly written acceptable usage policies (AUPs) for e-mail and Web usage, supported by employee training and enforced by technology solutions. Find out how to develop and enforce e-mail and Web AUPs in your workplace.
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The Internet creates new opportunities for mischief—and new challenges for managers. How do you balance individual access with the overall good of the business? What’s the right balance between monitoring and blocking? Learn about a Web security solution that can allow you to monitor and enforce your Internet usage policies, bringing site monitoring and filtering together with anti-virus and anti-spyware protection.
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Server-based computing has been seen at best as a way to provide those within highly task-based environments with a controlled desktop environment. However, changes in software, hardware, security, and management systems are driving the shift toward server-based computing being suitable for a larger proportion of a company’s user base. Learn how client-side computing can be more tightly controlled yet provide flexibility.
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Network-centric operations (NCO) provide the ability to leverage information networks to generate a more dynamic and agile decision-making space. A fundamental enabler is service-orientated architecture (SOA). The use of industry-standard IT architectures helps ensure that systems can be provisioned rapidly, shared as appropriate, and give the flexibility and response times needed within such challenging environments.
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Networked printers and multifunction peripherals often require a high level of support and manual intervention. Secure remote monitoring platforms reduce device downtime by automating service alerts and meter reading, and providing proactive toner replenishment. Users benefit from improved device uptime, and manufacturers and their service partners can build proactive service relationships that can drive customer loyalty.
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Given today’s economic climate, companies are looking to create more value by reducing risk and saving costs. As companies increasingly rely on data networks encompassing an ever-growing range and number of internet protocol (IP)-enabled devices and applications, they need to more effectively administer and manage these assets—they can no longer take the management of their IP networks for granted.
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Common methods for monitoring the data center environment date from the days of centralized mainframes, and include such practices as walking around with thermometers. But as data centers continue to evolve with distributed processing and server technologies that drive up power and cooling demands, you must examine the environment more closely. Monitoring equipment isn’t enough—learn how to better manage your data center.
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The new web-borne threats attacking business networks are more intense and sophisticated than ever. Methods using rich media, web 2.0 collaboration tools, and a host of other technologies expose networks to a new breed of web security threats. Find out what the latest web security threats are, including the risks and business impact these threats represent, and understand the advantages of hosted security solutions.
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With the increase in global IT outsourcing agreements, many companies are looking at outsourcing quality assurance (QA) and testing to ensure high-quality deliverables and gain competitive advantages. These companies need to select an outsourcing partner that has local and offshore test centers—and a strong on-site consultancy presence. Find out about these and other issues that will help you in the short and long term.
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If you’re not up to speed on the key benefits of software asset management (SAM) solutions, this overview can help. Additionally, you’ll learn about the areas where an SAM solution can deliver the most tangible, quantifiable cost savings to your company. You’ll also learn how to calculate the potential return on investment (ROI) on an SAM solution in order to present senior management with a compelling business case.
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The average power consumed by an enclosure in a data center is about 1.7 kilowatts (kWs), but the maximum power that can be obtained by filling a rack with available high density servers, such as blade servers, is over 20 kW. Find out about the power density values of current and new data centers, and learn practical approaches to creating strategies for deploying high-density computing, with limitations and benefits.
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Monitoring servers, environments, platforms, applications, and services have become key ingredients for building successful IT departments. However, it can be a daunting task to find the right solution to accomplish these critical needs with a limited budget and tight timelines. Learn about the differences between agent-based and agentless monitoring, so you can make the right decision based on your company’s needs.
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The high availability and performance of mission-critical applications is no longer a luxury for companies; it’s a matter of business survival. If applications fail—or deliver low performance levels—revenues and customers are lost. Learn about the benefits of adopting both server monitoring and capacity planning solutions that can quickly be deployed, automate processes, and adapt to change—without breaking IT budgets.
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IT management is faced with the daunting task of turning complex data into actionable information that supports an organization’s business strategy. IT management is also responsible for ensuring the availability and performance of mission-critical applications. Discover how to manage the IT environment from a dashboard that can deliver valuable and easy-to-use information from both physical and virtual environments.
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As virtualized servers move to production environments, the threat of process and infrastructure breakdown is mounting, exposing IT departments to a number of virtualization risks. IT managers are looking for solutions that provide better control and a more comprehensive view of their virtual and physical IT environments. Follow these simple guidelines to choose the best-fit vendor for your virtualization solution.
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Many large, sophisticated enterprise IT environments still suffer from preventable critical failures. To keep the infrastructure up and running, IT departments must constantly monitor servers, applications, and services—task that have become essential over the past 10 years. Learn about the most common infrastructure problems, and discover simple and proactive measures you can take to cut downtime by over 50 percent.
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Well-informed accounting treatment of network-critical physical infrastructure (NCPI) assets can improve a company’s financial performance. Design and manufacturing improvements in modular and scalable uninterruptible power supplies (UPSs), power distribution units (PDUs), and computer room air conditioners provide entirely new NCPI asset management opportunities with direct and measurable financial benefits. Learn how.
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Contact center managers are expected to provide high levels of customer satisfaction while increasing revenues and controlling costs. How can you reconcile these seemingly opposing goals? One solution is to implement a performance management process using a technology-enabled closed-loop coaching framework. Find out how they can result in a powerful return on investment for your company and improve agent productivity.
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Small and medium enterprises (SMEs) are facing new challenges and opportunities. By linking people, processes, and workflows from inside and outside your company, business management software can help you drive success. Learn about key drivers in the “extended enterprise vision” strategy and how to integrate newer concepts, such as service-oriented architecture (SOA) and Web 2.0 capabilities, with existing applications.
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Providing single sign-on (SSO) to web applications and portals is more critical than ever. IT must manage identity and access to web applications and demonstrate compliance. This once required expensive infrastructure software and much time to deploy. With cloud-delivered identity services, companies can realize immediate benefit from an investment without installing and maintaining more software. Learn more.
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Your online business relationships change constantly. Managing the web identities used in these relationships—for employees, consultants, partners, customers, and vendors—is critical to secure growth. But there’s a way to remove the cost and complexity from securing online identities. Learn about a solution that can deliver identity infrastructure on demand, removing the complexity and costs of legacy identity solutions.
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Unsurprisingly, research shows that the majority of companies see their future predicated on how well they can innovate. However, just throwing IT technology at issues in the hope that innovation will happen is not viable. Ideas are ephemeral and easily crushed within the wrong environment. Creating a suitable culture, allied with a well implemented idea management approach combined with strong leadership, is required.
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Crowley Maritime, offering a range of services such as shipping and barge towing, needs rapid customer billing and invoicing. The company’s electronic data interchange (EDI) volume increased by 500 percent over five years, and management wanted to sustain this growth without harming service delivery. Find out how an integration solution enabled Crowley to support new growth without adding new staff, while reducing costs.
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Today’s data transmission departments are battling for budget and relevance. Moving files and ensuring delivery is getting tougher every day. To successfully deliver data to an increasing number of target platforms and meet rising customer expectations, leading companies are adopting service-oriented architectures (SOAs) and upgrading their file transfer departments into data transmission services. Find out more.
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Companies implement unified communications (UC) to boost employee productivity. An approach for successful UC implementation includes an often overlooked component: the need for visibility and control of network flows due to the increased demands of UC. Learn about a network appliance that can provide visibility of network traffic, so you can prioritize and control that traffic to realize the benefits of UC.
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The differences between on-demand applications (also known as software as a service, or SaaS) and on-premise solutions mean that stronger benefits can be achieved with a SaaS-based system. On-demand solutions are far more cost-effective than their on-premise counterparts—statistics show that the total cost of ownership (TCO) for an on-premise solution over the first three years is 60 to 200 percent higher. Find out more.
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The payment card industry (PCI) Data Security Standard establishes common processes and precautions for handling credit card data. Although achieving PCI compliance can seem daunting, the requirements represent security best practices that should be observed by any organization with IT systems and data to protect. Learn about network scanning and security assessment solutions that can help you manage PCI compliance.
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The Internet has grown from mainly academic and military use into a global, integrated, and sophisticated commercial utility. Not just an “information superhighway,” it now offers voice telephony, video, and mobile communications in a converged network. Connection services have expanded, and Internet service providers (ISPs) are adding value. Explore the challenges and opportunities—and find out what lies ahead.
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The network of devices used for information, security, and daily transactions is now ubiquitous, and everyone now relies on it even if they don’t acknowledge it. But network failure can cause widespread disruption, unhappy customers, unproductive employees, and lost business. Ensuring network availability, security, and efficiency is a job for experts who need powerful tools to carry out these tasks. Learn more.
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Recruiting IT talent to insurance companies has never been easy—but today, demographic pressures make the task of IT staffing even harder, as IT professionals retire and fewer new graduates become available to fill the positions. IT outsourcing may not offer the help you seek. To make sure your company can survive and prosper, learn how to find ways to hire qualified IT staff, and keep the IT staff you already have.
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As Expedia’s early rapid growth stabilized, the online travel company’s IT department sought ways to help employees become more productive and collaborate more effectively across long distances. Microsoft® Exchange Server 2007 was deployed and integrated with Microsoft Windows® SharePoint® Services. Discover how Expedia benefits by enabling remote users to access network documents, and more.
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Until recently, St. Vincent Heart Center used an HTML-based intranet to disseminate various types of information to its 470 employees and 200 contract workers. But information on that system wasn’t easy to find. Microsoft® Office SharePoint® Server 2007 offers the organization easy access to information—and it enhances productivity and supports increased security for confidential information. Read more about the benefits.
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Recent EquaTerra market research finds a consensus among western business leaders that increased globalization is inevitable—and that it will generally be beneficial. Quickly and efficiently leveraging opportunities created by globalization is the best way to avoid being overwhelmed by its challenges. Learn how to compare buyer and service provider data and get insight into developing a responsive global strategy.
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