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Call Processing
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Found 6 documents Page 1 of 1
 

Call Center Buyer’s Guide
InsideCRM

A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution,…

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UCN inContact Selected as the First Hosted System to Support a Statewide 2-1-1 Intelligent Call Handling Platform
UCN

Washington Information Network 2-1-1 (WIN 211), was the non-profit organization tasked with implementing an integrated call center solution in…

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What Is Interconnect Billing?
AdvancedVoIP.com

When operators interconnect together to send and receive voice and other services, special requirements arise for the billing. Operator to…

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Reconciliation: A Basis for Interconnect Settlements
AdvancedVoIP.com

When telecom operators interconect to send or receive different types of traffic, call detail records (CDRs) are generated at both ends. These…

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The Convergent Mediation Solution--Competitive Advantage Enabler
nTels Co Ltd

The notion of having disparate mediation systems in today’s service oriented telecommunications industry is no longer valid. The accurate and…

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Convergence 101 Tutorial Series: Telephony
Nortel Networks

Telephony is a key element of convergence—and the primary reason for the hype surrounding it. But why is telephony so important to convergence?…

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