Telephony

IP Telephony: Project Definition Guide
Nortel Networks

You’ve determined the business rationale for embracing Internet protocol (IP) telephony as a strategy. Now it’s worth investing time in the…

Moving Your Customers From TDM to IP
Level 3 Communications

As the global marketplace continues to become more competitive, enterprises are struggling with how to retain their competitive edge. While many…

Your Guide to Troubleshooting Voice over Internet Protocol
Network Instruments

The sensitivity of voice over Internet protocol (VoIP) to delay and packet loss, compared with other network applications such as e-mail…

Clear Voice over Wi-Fi
Ruckus Wireless

For consumers, fixed/mobile convergence (FMC) means a world where integrated voice and data services are available anywhere through a single…

Scaling SAN Connectivity on VMware
QLogic Corporation

VMware and blade servers have taken the IT world by storm. Virtual server use has grown over 50 percent, and blade servers account for 12.5…

Making WLANs Work Reliably and Cost-effectively in a Multimedia World
Ruckus Wireless

Wi-Fi has become the access method of choice for users at the office, at home, and on the road. According to research, nearly 200 million Wi-Fi…

A Sure Bet: Implementing High Availability Internet
Aspen Networks

Internet access is now mission-critical for many enterprises. Yet the unpredictable nature of Internet bandwidth can put important applications…

Maximizing the Savings of Call-center Multisourcing While Protecting Service Levels
Echopass Corporation

Are you moving to call-center multisourcing to save money? Did you know that many multisourced agents use varied and unreliable systems? This…