IT Help Desk

Study Reveals Top 10 Requirements for Improving Event Resolution in IT
AlarmPoint Systems

A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of…

The Art and Science of E-mail Marketing
Listrak

When crafting an e-mail marketing campaign, a few guidelines should be followed in order to maximize its effectiveness. Believe it or not,…

Practices for Selecting WAN Optimization Solutions: Benchmarking Performance ROI
Shunra Software

As businesses become increasingly dependent on the effective delivery of IT services over global networks, technologies that optimize…

On-demand IT Asset Management: What It Is, Why You Need It, and How You Can Benefit.
SAManage

You probably know that managing your IT assets and infrastructure is becoming increasingly more complex, as your company operates on a broader,…

Optimizing ITIL with SRM Service Resolution Management for the
Consona

IT organizations today are faced with the constant pressure of reducing costs at the service desk, while at the same time ensuring optimal…

How ITIL-based IT Help Desk Can Help Small and Medium Businesses
AdventNet

Information Technology Infrastructure Library (ITIL) is a framework of best practices to manage IT operations and services, with the main…

Remote Control Software: A Primer
NetSupport, Inc.

Remote control software allows you to work on a remote computer—located across the hall or around the world—in real time, as if you were using…

Service Desk Consolidation Cuts Costs and Increases Service Quality
BMC Software

The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and…