Help Desk and Call Management

Call Center Buyer’s Guide
InsideCRM

A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution,…

CRM: A Business Imperative during the Economic Downturn
Sage

The economic downturn means that businesses must capitalize on every opportunity to gain revenue. With the right customer relationship…

Small Business VoIP Service Providers Buyer’s Guide
VoIP-News

Small-business users of voice over Internet protocol (VoIP) have very different needs. But all users have similar concerns when it comes to cost,…

10 Principles for Knowledge Management Success
Consona

Knowledge management (KM) can mean different things to an organization depending upon the nature of the initiative. KM is not a technology or set…

Building the Small Contact Center
Zeacom

Until recently, customer interaction technologies were often considered too complex and costly for all but the largest businesses to justify.…

The Intelligent Customer Experience Life Cycle
Consona

Whether you’re a manufacturer, vendor, or customer service company, the increasing pressure to make sales and decrease service costs affects you.…

How KNOVA Supports and Extends Knowledge-centered Support (KCS)
Consona

Today’s support organizations often face the challenge of providing efficient and effective customer service. Without the right tools, it can…

Questions to Ask When Choosing a Customer Relationship Management Solution
Vendor Guru

In order to stay competitive, growing organizations need technology that allows them to react quickly to changing industry. According to recent…