Field Service Management

Schedule, dispatch, and communicate with field service personnel. Field service management (FSM) facilitates the monitoring, reporting, and measuring of field service activities.

How to Rise Above Today’s Economic Challenges: Equip Your Sales Force with Mobile CRM
Technology Evaluation Centers

In today’s tough economic climate, companies need their sales teams operating at peak performance. But traditional customer relationship…

4 Essential Components for Successful Sales
Microsoft

Most companies are aware that the buying processes of the world and its buyers are changing, but many have yet to recognize the need to make…

CRM without Compromise: A Strategy for Profitable Growth
SAP

When implementing customer relationship management (CRM), organizations often lose sight of their customers and focus on efficiency gains instead…

Converting Service Calls into Sales with Real-time Offer Management
SAP

To achieve sustainable success in selling a product or service, you only need to present the right offer to the right customer via the right…

CRM: A Business Imperative during the Economic Downturn
Sage

The economic downturn means that businesses must capitalize on every opportunity to gain revenue. With the right customer relationship…

How to Maximize Your IT Services with Lifecycle Management
Hewlett-Packard

As businesses become increasingly dependent on technology, service quality becomes more important. With so much riding on IT’s performance, a…

CRM Your Salespeople Will Love
Oracle

Customer relationship management (CRM) has become increasingly popular, and provides enormous benefits to businesses that adopt it. So why does…

La clave está en el vendedor: Cómo aprovechar las ventajas de Web 2.0
Oracle

La habilitación de la Web 2.0 y del contenido social está cambiando la propuesta de la primera generación de CRM, que era generar más informes…