E-CRM

5 Principles for CRM Success: Your Essential 2007 Guide
Pivotal

When it comes to customer relationship management (CRM) implementations, there’s no shortage of horror stories. Many companies have spent huge…

CRM: The Essential Guide
CDC Software

Customer relationship management (CRM) solutions can help you achieve success by managing your company’s customer-facing processes and implementing…

Simple SCM Document Exchange
Obvious Solutions Inc.

Abrica.net is a "software-as-service" collaboration solution that enables supply chain partners, of all sizes, to quickly, easily and…

How to Respond Faster to Customer Feedback
eXplorance Inc.

What’s the best way to know if your customers are satisfied? Simply ask them. Conducting customer surveys without the right tools, however, can…

CRM Transformation and Innovation to take Organisations into 21st Century
Gush*

Customer demand has pushed customer relationship management (CRM) business solutions to higher levels of technological innovation and…

eBay—Securing the World’s Online Marketplace
Qualys

As one of the largest Internet marketplaces, eBay proclaims that the trust it enables between buyers and sellers has been the key to its success.…

About WebFirst
RTI Software

WebFirst enables customers to dynamically access the CustomerFirst database utilizing standard web browsers. Through a secure portal on a…

Web Self-Service
Surado Solutions

This white paper introduces customer self-service and how using Surado Web Self-Service can increase customer satisfaction, reduce costs, and…