Customer Service and Support

Get Closer to Your Best Customers: A Shift in Customer Strategies in a Time of Crisis
SAP

An unsettled economy needs a different approach to managing revenues. Companies must identify their most profitable customers and the most…

How to Choose the Right Hosted CRM Solution for You
InsideCRM

How can you get the most out of a customer relationship management (CRM) solution while reducing operating costs and increasing overall…

Talent Supply Chain Management: An Alarming Look at the Mismatch between Talent Strategies, Processes, and Corporate Objectives
SAP

A survey of professional services firms shows a serious disconnect between the desired operational state of the firms and their current ability…

Six Success Factors for Building a Best-run Marketing Organization
SAP

To address evolving market demands, companies must take new approaches to marketing activities and integrate all company functions. Customer…

How to Rise Above Today’s Economic Challenges: Equip Your Sales Force with Mobile CRM
Technology Evaluation Centers

In today’s tough economic climate, companies need their sales teams operating at peak performance. But traditional customer relationship…

Understanding and Managing Supply Chain Risk
SAP

As supply chains continue to grow in size and complexity, companies are focusing more of their energies on managing supply chain risk. While…

Retail Today: Understand. Anticipate. Inspire.
SAP

Today more than ever, retailers are faced with the challenges of selling locally while competing globally. To be successful, they must provide…

Social CRM: Customer Relationship Management in the Age of the Socially-empowered Customer
Sage

Most of your customers and prospects expect you to be involved in social media—and they’ll be more likely to do business with you if you…