Contact Management (CM)

17 Rules of the Road for Customer Relationship Management
Sage

Customer relationship management (CRM) is more than a product—it’s a philosophy. That’s why, when it comes to CRM systems, it’s important…

Best Practices of the Best-run Sales Organizations: Sales Opportunity Blueprinting
SAP

To move your sales team to the next level, you need to find answers to several questions. For example: How do you determine which customers…

Social CRM: Customer Relationship Management in the Age of the Socially-empowered Customer
Sage

Most of your customers and prospects expect you to be involved in social media—and they’ll be more likely to do business with you if you…

4 Essential Components for Successful Sales
Microsoft

Most companies are aware that the buying processes of the world and its buyers are changing, but many have yet to recognize the need to make…

CRM without Compromise: A Strategy for Profitable Growth
SAP

When implementing customer relationship management (CRM), organizations often lose sight of their customers and focus on efficiency gains instead…

Choosing the Best CRM for Your Organization
Oracle

It’s no secret that there is a bevy of deployment options available with most customer relationship management (CRM) solutions…

6 Key Elements—A Guide to Delivering a Consistent Outstanding Customer Experience in the Contact Centre and Beyond
Consona

Customers are the lifeblood of any business, and receiving quality customer service is a major factor in their purchasing decisions. There are…

How to Respond Faster to Customer Feedback
eXplorance Inc.

What’s the best way to know if your customers are satisfied? Simply ask them. Conducting customer surveys without the right tools, however, can…