Call Center

How to Buy a Phone System
VoIP-News

There are many factors to consider when purchasing a new phone system. In addition to planning the scale of your proposed system and how long…

Call Center Buyer’s Guide
InsideCRM

A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution,…

Differentiation through Service Excellence
SAP

With products increasingly becoming commodities, chief executive officers (CEOs) recognize that first-rate customer service is key to enhancing…

6 Key Elements—A Guide to Delivering a Consistent Outstanding Customer Experience in the Contact Centre and Beyond
Consona

Customers are the lifeblood of any business, and receiving quality customer service is a major factor in their purchasing decisions. There are…

CRM Your Salespeople Will Love
Oracle

Customer relationship management (CRM) has become increasingly popular, and provides enormous benefits to businesses that adopt it. So why does…

Small Business VoIP Service Providers Buyer’s Guide
VoIP-News

Small-business users of voice over Internet protocol (VoIP) have very different needs. But all users have similar concerns when it comes to cost,…

Three Es of CRM
TSC

With product lifecycles accelerating and pricing pressures increasing, organizations must focus on delivering unique customer experiences to…

10 Principles for Knowledge Management Success
Consona

Knowledge management (KM) can mean different things to an organization depending upon the nature of the initiative. KM is not a technology or set…