Customer Relationship Management (CRM)

Customer relationship management addresses all the aspects of a company's interactions with its customers.

Differentiation through Service Excellence
SAP

With products increasingly becoming commodities, chief executive officers (CEOs) recognize that first-rate customer service is key to enhancing…

CRM: The Essential Guide
CDC Software

Customer relationship management (CRM) solutions can help you achieve success by managing your company’s customer-facing processes and implementing…

Hosted CRM vs. In-house: Which Direction Should Your Company Take?
Entellium

Any technology tied to the financial health of a business generates heated debate, and customer relationship management (CRM) is no exception.…

Giving Service Companies a Fast Start: SAP Business All-in-One Fast-start Program
SAP

Whatever you offer as a service provider, success depends on how well you manage key accounts to ensure long-term relationships and the highest…

10 Steps to a Successful CRM Implementation
Oncontact Software

When selecting or implementing a customer relationship management (CRM) solution, a mistake or error in judgment can be extremely costly. That’s…

CRM Secrets of ROI and TCO
Bell Rock Solutions

There is a real cost associated with buying and using a customer relationship management (CRM) software system. Licensing, implementation,…

How Inventory Optimization Can Increase Your Profitability
IBS

One of the largest expenses for distributors and wholesalers is stock. Many have difficulty finding the perfect balance between ensuring products…

Converting Service Calls into Sales with Real-time Offer Management
SAP

To achieve sustainable success in selling a product or service, you only need to present the right offer to the right customer via the right…