Customer Relationship Management (CRM)

Customer relationship management addresses all the aspects of a company's interactions with its customers.

How Your Business Can Thrive During an Economic Storm
SAP

Most businesses are impacted by the slow economy, but recessions and economic slowdowns don’t last forever. Smart companies will be able to…

4 Essential Components for Successful Sales
Microsoft

Most companies are aware that the buying processes of the world and its buyers are changing, but many have yet to recognize the need to make…

Mid-market ERP Solutions Checklist
InsideERP

Before you commit to an enterprise resource planning (ERP) system, you should answer several questions about what your company needs and wants…

The Seven Keys to World-Class Manufacturing
Infor

What does it mean to be a world-class competitor? It means being successful in your market against any competition—regardless of size or…

Making Your Supply Chain a Competitive Advantage: Implementing S&OP
Supply Chain Consultants (SCC)

Improving the supply chain is essential for any company that wants to gain or maintain a competitive edge. To do this, companies are adopting…

Benefits of CRM Interactive Workflows
Surado Solutions

Workflows can increase efficiency, standardize processes, reduce costs, and increase return on investment. The key is to understand your…

Operational Excellence: Enabling Sustained Growth—Spotlight on the Americas
SAP

Companies in the Americas should lead the world in growth through operational excellence—but they don’t. A 2008 survey shows that less…

CRM without Compromise: A Strategy for Profitable Growth
SAP

When implementing customer relationship management (CRM), organizations often lose sight of their customers and focus on efficiency gains instead…