Customer Relationship Management (CRM)

Customer relationship management addresses all the aspects of a company's interactions with its customers.

Call Center Buyer’s Guide
InsideCRM

A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution,…

Mid-market ERP Solutions Buyer’s Guide
InsideERP

For large organizations, enterprise resource planning (ERP) systems promise big gains by helping grow revenue and increase productivity. But can…

CRM Success for Fast Growing Companies: What Every Small and Midsized Business Needs to Know
NetSuite

When creating a seamless value chain, it is essential to focus on the customer. However, information, data, and processes are key when planning…

Got CRM? Small Business CRM Software Guide
Surado Solutions

There are many articles on customer relationship management (CRM) and its benefits. These articles are usually targeted towards large…

4 Steps to a Best-run Business
SAP

To promote fast growth, small businesses often sacrifice process control for creativity. But sooner or later, unstructured creativity compounded…

How to Embrace CRM and Make it Succeed in Your Organization
SYSPRO

Customer relationship management (CRM) is growing in importance as a competitive tool. However, a successful CRM solution must consider many…

Front-to-back-office Integration: Improving Your Customer Life Cycle Management
Sage

Research shows that back-office connectivity is not addressed by many customer relationship management (CRM) solutions—meaning, customer…

Sage Saleslogix Guidebook
Sage

If you’ve already implemented Sage Saleslogix for your customer relationship management (CRM) process and CRM analytics needs, this guidebook…