Help Desk or Support Services (Software)

How to Buy a Phone System
VoIP-News

There are many factors to consider when purchasing a new phone system. In addition to planning the scale of your proposed system and how long…

10 Principles for Knowledge Management Success
Consona

Knowledge management (KM) can mean different things to an organization depending upon the nature of the initiative. KM is not a technology or set…

A Pragmatic Approach to Server and Data Center Consolidation
PlateSpin Ltd

Server and data center consolidation has never been more important. Issues such as server sprawl and increasing costs have made consolidation…

IT Service Management Metrics that Matter
Tripwire, Inc

Do you think great IT performance is achieved through luck or chance? You can bet real money it’s not. But regardless of how you measure up to…

Evolution at the Speed of Change: SAP CRM 5.2 and Beyond
Infosys Technologies

The future of customer service management (CRM) is changing—and SAP’s CRM 5.2 is a big part of the reason. SAP is known for constantly enhancing…

Data Center Best Practices: Optimizing Service Infrastructure through OS Portability
PlateSpin Ltd

Today’s data centers are an increasingly complex mixture of server platforms, hardware, operating systems, data, and applications that have…

8 Solutions Designed to Optimize the Data Center
PlateSpin Ltd

As your business grows, so too does the complexity of your data center. Along with this complexity, there are problems such as the…

How Much Will an Office 2007 and Vista Migration Hurt?
PC Helps Support

A software migration can cause pain over many months in at least three crucial areas, though it will provide long-term benefit. But with a…