Telephony

7 Steps to a Successful IP Telephony Implementation
ShoreTel, Inc.

Enterprises of all sizes are adopting Internet protocol (IP) telephony for cost savings and productivity gains—but high quality voice service…

How to Buy a Phone System
VoIP-News

There are many factors to consider when purchasing a new phone system. In addition to planning the scale of your proposed system and how long…

The Definitive Guide to Successful Deployment of VoIP and IP Telephony—Chapter 2
PROGNOSIS

Chapter 2 of this 4-part e-book explores the Internet protocol telephony (IPT) life cycle, and discusses how understanding the key phases of…

What You Need to Know about VoIP
Fonality

As most people understand it, voice over Internet protocol (VoIP) is telephone calling over the Internet. Thus, switching to VoIP seems to be a…

Voice over IP Reliability
ShoreTel, Inc.

We all know that computers, generally speaking, have not been as reliable as phones. And the fear, uncertainty, and doubt (FUD) surrounding…

Hacking Your PBX: 15 Ways to Make the Most of a Modern Phone System
VoIP-News

The days of telephone switchboard operators are long gone. In today's electronic age, through private branch exchange (PBX) technology,…

IP Phones Checklist
VoIP-News

You need a new Internet protocol (IP) phone system—but you’re not quite sure which features and functions would best meet your business…

The Definitive Guide to Successful Deployment of VoIP and IP Telephony—Chapter 1
PROGNOSIS

As the era of traditional telephony draws to a close, the doors to the next generation in communications open. Chapter 1 of this 4-part e-book…