Customer Relationship Management (CRM)

Customer relationship management addresses all the aspects of a company's interactions with its customers.

17 Rules of the Road for Customer Relationship Management
Sage Software

Customer relationship management (CRM) is more than a product—it’s a philosophy. That’s why, when it comes to CRM systems, it’s important…

Decision Support Systems -- Overview and Case Studies
Cerulean Infotech

Decison support systems range from simple electronic filing cabinets to complex data intensive and analytically sophisticated executive…

Talent Supply Chain Management: An Alarming Look at the Mismatch between Talent Strategies, Processes, and Corporate Objectives
SAP

A survey of professional services firms shows a serious disconnect between the desired operational state of the firms and their current ability…

Deploying Customer Relationship Management Effectively: Beyond Implementation
Spinnaker Network Solutions

A customer relationship management (CRM) solution is now a standard business requirement. With origins as a system for sales teams, CRM has…

5 Principles for CRM Success: Your Essential 2004 Guide
Pivotal

If you’re reading this, chances are you’re looking for a more customer-centric view of your business. You might be wondering how to sift through…

Understanding and Managing Supply Chain Risk
SAP

As supply chains continue to grow in size and complexity, companies are focusing more of their energies on managing supply chain risk. While…

Got CRM? Small Business CRM Software Guide
Surado Solutions

There are many articles on customer relationship management (CRM) and its benefits. These articles are usually targeted towards large…

How to Embrace CRM and Make it Succeed in Your Organization
SYSPRO

Customer relationship management (CRM) is growing in importance as a competitive tool. However, a successful CRM solution must consider many…